*** Official Poker Pros Network Support and Promotions Thread ***

[GioCanHelp]

Originally Posted by Highfish

Is there any significant NL games traffic?

Hello Highfish,

We are trying very hard to build the liquidity of players but we really need the help of players to get this done.

We are at a catch22 type situation right now. We need liquidity to attract more players but the players don't want to deposit and play when they see no liquidity.

We are doing freerolls to encourage the freeroll winners to play on the ring games so others will see the activity and join.

We have bonuses and Leaderboards that are really pretty good and we are giving away 1 main event seat and 5 1K seats to the WSOP if people will just play the games for them.

So to answer your question on some days at some times we have a few cash tables running but we really need the traffic to pick up to survive. That is why your help is critical to our success .
Gio

[MrEleganza]

Originally Posted by GioCanHelp

Hello Highfish,

We are trying very hard to build the liquidity of players but we really need the help of players to get this done.

We are at a catch22 type situation right now. We need liquidity to attract more players but the players don't want to deposit and play when they see no liquidity.

We are doing freerolls to encourage the freeroll winners to play on the ring games so others will see the activity and join.

We have bonuses and Leaderboards that are really pretty good and we are giving away 1 main event seat and 5 1K seats to the WSOP if people will just play the games for them.

So to answer your question on some days at some times we have a few cash tables running but we really need the traffic to pick up to survive. That is why your help is critical to our success .
Gio

Which I am doing now. Come one, come all! Table "Amsterdam" .05/.10!

Also Gio, a couple of your skins are giving away 1k WSOP seats to Ladies'/Seniors events. I'm not sure it's a good idea to have giveaways that automatically preclude what is likely a majority of your player base. I for one am neither a senior nor a laaaady, but I'd like to try to qualify to a 1k WSOP event.

[IndyJones]

Originally Posted by GioCanHelp

Our second weekly Raked Hands Leaderboard winners are now posted in the tournaments at PPN.

Congrats to:

TheExpress
Danger1
IndyJones
Gio

So this means that the leaderboard page does not give us a way to track our position on the weekly leaderboard we just have to wait for you to tell us when it's over? oops i put a question mark, as if i would get an answer.

[GioCanHelp]

Originally Posted by MrEleganza

Which I am doing now. Come one, come all! Table "Amsterdam" .05/.10!

Also Gio, a couple of your skins are giving away 1k WSOP seats to Ladies'/Seniors events. I'm not sure it's a good idea to have giveaways that automatically preclude what is likely a majority of your player base. I for one am neither a senior nor a laaaady, but I'd like to try to qualify to a 1k WSOP event.

There are 3 other 1K seats being given away at PPNpoker, Manical Poker and Lounge Lizard as well as the Main Event seat. No restrictions there.

Gio

[GioCanHelp]

Originally Posted by IndyJones

So this means that the leaderboard page does not give us a way to track our position on the weekly leaderboard we just have to wait for you to tell us when it's over? oops i put a question mark, as if i would get an answer.

Indy, the list on the Poker Pros Network website is updated daily. Right now it reflects up to date totals dating back to Feb 15th. As of May 1st we will clear it and post Weekly and Monthly only.

Gio

[allinpokermn]

Just deposited today very solid software and great customer service, which is rare in online poker world ...Cheers

[IndyJones]

Originally Posted by GioCanHelp

Indy, the list on the Poker Pros Network website is updated daily. Right now it reflects up to date totals dating back to Feb 15th. As of May 1st we will clear it and post Weekly and Monthly only.

Gio

Thank you. I suppose it will work fine next month. It would be nice if you put separate stats for the weekly and monthly parts of the rake leaderboard - I hate doing the math.

Sorry for getting snippy so fast, its just that TheExpress and Danger1 snuck up on my leaderboard position this week, those crafty sun of a guns. Now i'm only playing for $20 instead of $50.

[IndyJones]

Originally Posted by allinpokermn

Just deposited today very solid software and great customer service, which is rare in online poker world ...Cheers

Welcome aboard. A little advice, check out the leaderboard page. Placing in a few freerolls next month will probably get you on the leaderboard. You can often find me grinding rake points on the omaha limit tables. The holdem .30/.60 FL table has been getting a fair amount of action lately too. Good luck

[IndyJones]

Originally Posted by GioCanHelp

There are 3 other 1K seats being given away at PPNpoker, Manical Poker and Lounge Lizard as well as the Main Event seat. No restrictions there.

Gio

it would be cool if we could play more rooms than one at time. Is there any action in the other rooms? I don't want to wait around with no cash games to play while i'm waiting on a tourney to start.

[IndyJones]

Originally Posted by MrEleganza

Which I am doing now. Come one, come all! Table "Amsterdam" .05/.10!

Also Gio, a couple of your skins are giving away 1k WSOP seats to Ladies'/Seniors events. I'm not sure it's a good idea to have giveaways that automatically preclude what is likely a majority of your player base. I for one am neither a senior nor a laaaady, but I'd like to try to qualify to a 1k WSOP event.

I have an AARP card, will that get me in seniors event? If I change my name to Kitty69 can I play the ladies's event? I'm so exited I think I peed a little and got my panties in a bunch!!

[PokerXanadu]

Originally Posted by GioCanHelp

Thanks PokerXanadu, I have forwared your suggestions to our poker room manager for review. I will post his reply or action taken later today.

Gio

Five days later and still no reply. Oh well, so much for PPN.

[groo]

Originally Posted by PokerXanadu

Five days later and still no reply. Oh well, so much for PPN.

Be patient................

What they do well, they seem to do really well. For example, since this thread started and they have been allowed, Gio has responded very quickly to the questions that he has responded to.

What they do poorly, they do very poorly. For example, the hand histories have been an issue (and not always the same issue) since they relaunched, there have been multiple complaints/suggestions on this and the only fix I've seen was an improvement, but not an actual fix.

I believe they are working hard to get things right. I believe they care about the players, and I can't say the same about many sites out there. I also think there must be some behind the scenes issues that are slowing them down, otherwise some of the silly little software issues (pre-act buttons, can't re-buy while playing unless you sit out, etc) would already be resolved. And though their CS is very good for the most part, they need to become familiar with the old CS axiom, "under promise, over deliver." Gio said that he would post a reply or action would be take "later today", and five days later, no reply and no action. That qualifies (obviously) as "over promise, under deliver". They do this out of a want to give us what we want, but it is were most of the frustration with PPN comes from. Alternately, how many sites even want to give us what we want? At least PPN is trying. Gio and Chuck, if you can get that one thing right, you'll have many fewer complaints, we players will be less frustrated, and you won't feel so unappreciated.

I know that most (almost all) of us really do appreciate the work that you have done and continue to do. We wouldn't continue to support you if we didn't want to help you succeed. And Chuck, we know you are basically all-in on this venture, and it is something you love. So, Thank you for taking the chance.

[GioCanHelp]

Originally Posted by PokerXanadu

Five days later and still no reply. Oh well, so much for PPN.

This issue was pushed to Legal as well as management. So it takes time to review and decide what can or cannot be changed in our terms and conditions. We just can't cut and paste text.

Gio

[SouthernPott]

We need to get the WSOP qualifiers running. I've yet to see the first level games start although I may have missed them. Please sign up for the freeroll qualifiers under the WSOP tab in the lobby. I've seen them listed for about 8:30 in the morning and 2:30 in the afternoon running most days. I may be wrong on the details but we still need to be running the freerolls whenever possible.

[creo_williams]

I downloaded a few skins but I can't connect to the servers for some reason. I think its a firewall issue but I don't know what to change. Any suggestions would be appreciated.