Originally Posted by GioCanHelp
To be perfectly honest we do respond as necessary in this thread and when I am able to post info I do. I have a life outside of PPN and this thread and even will take vacation.
I will say that I will ignore most people who vent about something as opposed to those that offer constructive input. No sense responding to the vents as it only will feed their fire to disagree and thus vent some more.
So vent away if that is what you want.. Just don't be surprised when I choose to ignore it. Start all the new threads you want.. 2+2 will deal with them as they see fit. I have no say so at 2+2.
Yeah, this is kinda BS. No one is asking you not to have a life or even not take a vacation. Go ahead and take a six month vacation for all I care. But at least let us know beforehand that you're not gonna be responding for the next X number of days, weeks or whatever, especially since you're software is still working out the kinks and you KNOW there are going to be legitimate questions and issues. Don't just leave us twisting in the wind.
Or better yet, if you can afford to, have another rep chime in in this thread when you are not able to. I'm not abandoning your room at this point, but the players, especially for a new network like yours, is what your business is going to succeed or fail on. If you're attitude towards them is "GOD I HAVE A LIFE YOU KNOW, JEEZ LEAVE ME ALONE ALREADY," that's not an optimal customer service model, and I think you've already seen a little damage ITT because of it.