Hi all,
Thanks for all the feedback you have posted here over the past week.
Firstly, I would like to apologise for the unexpected downtime which occurred on Tuesday. A post-release issue caused widespread log-in issues for several hours. This has now been resolved.
Secondly, I would like to address the issues raised in another thread which have prompted a suggested “sit-out” on the partypoker tables this evening.
Some of the main points raised in the aforementioned thread are:
Bonus Clearing Requirements:
We are currently reviewing and will be changing the loyalty and bonus offering in the new year. We will be in a better position to comment further on this topic then.
Funds Related to Fraud:
We are actively working on a more transparent policy with regards to funds recovered from fraudulent activity. I can’t yet release any details of this due to the sensitivity factor, but ask for your patience while we finalise this item and then share the details with you.
In addition to the above points, it has been mentioned that we are in some way trying to stall our players by making statements on 2+2 but not backing these statements up with any action. I can wholeheartedly say that this is not the case and we do have multiple projects being worked on, many of which are a direct result of the feedback posted here, by a number of teams in the business in order to improve our overall service. The progress may appear to be slow from the outside, which is fully understandable, but we have been making some very positive headway on these issues.
My last comment on the proposed sit-out is just to gently highlight that our
terms state that the games we operate must be used by players in accordance with the game rules. Whilst we have commitments to you as our players, we also have an obligation to provide a safe, fun and enjoyable experience to the rest of our customers.
On a lighter note…
• There is still just over a week to get your hands on one of many PlayStation®4’s available in our
PlayStation®4 Freestival Promotion
• Next up, promotion-wise, is something exciting for the tournament players amongst you. Expect an official announcement on Monday.
• There are still a few weeks left of qualification available for
WPT Prague and
WPT Borgata Winter Poker Open. Satellites are priced at $325 for either event and qualification to these is available via the usual routes, with finals every Sunday.
• And finally, after a 7 year wait, the partypoker game is available in the USA! We started our soft launch period last night in the state of New Jersey.
Thanks and have a good weekend
Party_Rep Chris