support say this:
You are now connected to "Albena". For security reasons, please confirm your your last name and your date of birth.
Albena: Welcome to Live Help! How can I help you?
*****: i cant sit
*****: says due to u.s legislations
Albena: need you to send us your IP address, Internet service provider's name and a trace report, www.whatismyipaddress.com
check IP here
Please follow the steps to for creating a trace report:
Step 1: Click on the 'Start' menu, after that please select the option 'Run'.
You will be displayed a new window where you will have to type 'command' and press enter.
Step 2: In the command window please type the following:
Send the details (Output of the above commands) – Either in text or Screenshot.
Step 3: Once the trace is complete, click on C:\ on the top left corner of the command window, and select Edit and then Mark
Step 4: Once the cursor is bold then select the content you need and click enter, the information is copied to the clipboard.
Paste (Ctrl+V) it in a word or text document and send it to firstname.lastname@example.org
You can also try to play from the Instant play on www.PartyPoker.com
Albena: Is there anything else I can help you with?