Being transparent in this process (including with you support staff it seems) would clear up a lot of the confusion.

So support can't make its mind up if PLO is segregated and doesn't know if SNGs/MTTs are segregated. I thought Party was decent despite the buggy software until this past week.

Support live chat 5:30 AM ET 4-Mar-2013:

PLAYER: Can you confirm if the player segregation that was applied to cash games has been applied to SNGs and/or MTTs
SUPPORT: we do not have any official information yet, but I will try to find out
PLAYER: What does that mean? When will you know
SUPPORT: that means that I will check with our poker team and when they replied to me I will let you know shortly
PLAYER: Can I expect a reply today? I am not going to play if the games are segregated but I would like to not wait too long to find out
SUPPORT: unfortunately I cannot promise you...
PLAYER: I have no idea why this is not a simple question to answer but thank you for your time
SUPPORT: thank you for your patience and understanding
PLAYER: I have neither patience nor understanding for Party Poer any more. I will be leaving to play at another site as soon as I have cleared my bonuses due to the catastophicly bad treatment of players with this latest player segregation
SUPPORT: I am sorry to hear about your decision and will make sure to escalate your feedback to the respective department

Why the hell WPT poker support gave me that answer then??

I copy pasted it from word to word, except my name

because there is a serious language barrier, some speak some english the rest only speak bull****

Youre not allowed to speak ******ed boy^^

Answer from party rep please.

of course i'm allowed to speak, this is a forum and i'm exercising my right of freedom of speech just like everybody else here does.

Besides who is to say i'm even wrong with my thoughts on why you was told a different story? Chances are i am right because i have also had my fair share of been lied to when asking direct questions related to this issue

Oh so you weren't needling me about my bad spelling in english.
I took back what I said then, my apologies, take care mate.

Hi,

ozziwar and Sharkament, I have PM'd you in order to resolve your queries.

Thanks in advance,

Party_Rep

y

Hi,

As you can imagine we are dealing with a large number of queries on a day to day basis and from time to time our agents will make errors. We can only apologise and reiterate the fact that PLO is not included in the current test.

Thanks

Party Poker

no worries m8, i was a bit cofused why you reacted the way you did but all is forgiven

I know i said i am done with Party and I am, i'm still waiting for a large cashout which is still pending but i have left a little bit in so i can finish clearing my bonus first but in light with everything that is going on, what never used to bother me has really started to now.

I wanted to get some tables started rather than que for ages. While i was waiting for sombody to sit down I noticed another table with 1 reg sitting at it so i thought i'd play him for a while as a warm up session. After a few hands, he realised I was a reg and satout. meanwhile on another table a fish sat down with me so i was heads up with him for a few minutes, then the Reg on the other table that sat out noticed i had a fish on my other table so he joined us. As soon as the fish lost and left the table the Reg sat out again. I can't tell you how annoying that is. Either he doesn't know what is going on or he doesn't care and wants to continue giving party Poker reasons to do what there doing.

I think that the best solution to limit this sort of activity would be to make sombody who sits out when another player joins them heads up should be forced to close their table down rather than let them sit and wait for sombody else to sit and not allow them to open any more tables with just 2 or 3 players on them for a period of time.

Does this mean the 'test' also includes Heads-Up cash game tables?

Pretty much every site I asked answered in the lines of
"Your heir must provide a death certificate and notarized proof of their right to the money", i.e. will or other proof that it's actually your money now. Basically, your relatives will need to see a lawyer.

Some went on to say
"maybe you should keep the passwords in a place where your wife/kids/parents know where to find them, should they need them". Not all sites recommended this... it's basically against every site's T&C, imo.

Obviously ymmv. Start with asking Party support for the current procedure. One thing is for sure, unlike financial institutes in some countries, Party is not going to be informed of your untimely death and they won't actively be searching for the relatives. They'll take the 18 month fee, then close the account (but I don't think that still means they claim the ownership of the money).

Party Rep,

Please respond with an update to the World Domination promotion?

+1

Yes, please do. Segregation's a big issue but we can talk about more than 1 issue at a time.

Hi,

Firstly, apologies for the error with this promotion, it was human error as the time had been configured as CET as opposed to ET.

I can confirm that all cards will be issued to players within the next 48 hours.

Thanks

Party Poker

I cashed out the 21st of february and i still don't have my money. I sent 2 e mails to pay pro, i don't know how far you 2 are seperate in dealing with the cash outs.
But they say there is a technical issue which has to be resolved first...So it will take 2-3 days, after does days passed, I sent another e-mail.


"We are really sorry for the created delay and caused inconvenience in this regard.

Since the processing of payments has started online, this is where unfortunately the difficulty has occurred. We can still assure you that as soon as this is fixed, the payment will be processed as normal. We understand this is a considerable delay, but at this time we expect for a fix to be able to proceed further and this fix is worked on with highest priority."

What can be such a big problem with a banktransfer! Are you guys running out of money??

it's always a concern when you get messages like that. Bank Transfers are straight forward to do,

I will be making contact with them tomorrow around this time if i still havn't had my cashout processed. I'm going throgh Paypal so there is no excuse for a delay

Maybe they are overwhelmed with cashouts that they are just behind

My cashout is approved and all... it says it's processed in the client under cashier history... But it seems like it's not in the mail. Don't know what they are doing there...

I had a similar problem last week, a neteller withdrawal was approved and I didn't receive the money for several days. I emailed Pay-pro and I eventually received it. I don't think they are out of money, but the new segregation is concerning enough...

I'm not exactly sure what they mean when they say it's Processed. In my mind, if a cashout has been processed, it means they have done everything they can on their end and it's just a case of the financial institute weather that be a bank, paypal etc to complete the process. But from the reply you got regarding this

would indicate somthing along the lines of, your cashout has been authorised and has been esculated to the department that carries out the actual payment process.

Party Rep,

Can you address another segregation issue?

Why do Bronze-Gold members have better promos than VIPs?

With the "Daily Deal" promo going on now, gold members get a card each 50 points that can win cash vouchers, tournament dollars or potentially $100 cash or Ray Bans.

Meanwhile the current VIP promo has significantly lesser prizes (except for the WSOP entries that very, very few players will achieve). The minimum you'd need to win a prize is 250 points for 10 days (2500 points) to win 750 points. I bet most players would rather win 50 of those prize cards rather than 750 points.

Will you allow VIPs to play as gold members for the purposes of the promo?

Also, the actual segregation now makes it harder for VIPs to meet the point targets

Party rep,

Does it apply to all limits?

Seems logical to me they're having far more withdrawals to process than on average.
Mini bankrun