Hi,
I hope a Party Rep can help me out because dealing with customer support via e-mail hasn't been great.
I created an account a month or two ago, deposited around 200€ to try the site, lost almost everything (Iirc I had 20€ left in my account at the end of the session).
A few weeks later, I try to login, and I get a message telling me that my account has been frozen or something like that. I then sent an e-mail to ask what's going on, and I get an e-mail telling me that my account has been closed due to me chipdumping to another player and that my funds have been seized.
This is 100% not true.
I sent an e-mail denying the chipdumping claims, and a week later got an answer that was simply a copy of the first e-mail they sent me.
(fwiw I misread the e-mail and thought that Party considered that I was on the receiving end of the chipdumping, but it doesn't change a thing -- those allegations are plain wrong, I didn't chipdump to anyone).
I can understand that from time to time you'll get false positives, but I find it unacceptable that I wasn't informed by e-mail of the ban and that I wasn't given a chance to defend myself in the first place, and now that I have to deal with support agents that won't send me any sort of justification or engage a dialogue.
I hope that this situation can be resolved