Quote:
Originally Posted by vacantlove
I've been having an issue on my partypoker account, when I play it on Windows. Sometimes, during a tourney or SNG or cashgame, it randomly doesn't show me any option to click. I've lost many hands because of this issue.
I reported it months ago, they told me to reinstall. Tried this several times, didn't work.
Now they tell me they're investigating my specific case, but it's been months without an answer.
I keep sending them screenshots of all my good hands lost, and they say that the technical department is looking into it. But it's been months?!
Just wondering if anyone else had this issue? and what to do about it?
I'm considering closing my account there, since it's been going on for ages and nothing seems to be done about it.
Thank you
I have the same problem and I also know one Highstakes reg that had same problem in the past. Contacted their support at first they were blaming on me and my internet, but at the same time I have been playing on Microgaming network without having any problems, and my internet has been working great. I tried reinstalling, turning off firewall, antivirus but no help and at the end when I explained them that I do not care about refund, support started talking with me, but tbh I gave up as I think I have figured out what seems to be the problem.
This is only my theory, but I think there is big problem between partypoker client and other poker clients (in my case mpn). I tested it and if I only play partypoker everything works great... I have been playing this month only partypoker and neither once this happened to me. If I turn on microgaming and load some tables I start getting this bug, and it seems this bug is only on regular tables as I have not seen it once on fastforward. I only use HM2 and I have been playing on partypoker for sometime and in the past I never had this problem... but since few months ago it's unplayable with other site (MPN). On regular tables it happens every session, every few minutes and it's always preflop. I see my hand getting timed out, I can chat I see other players my network status is excellent , my other poker client works great, internet works perfect but I get msg how 'I timed out (disconnected)'. It happens every few minutes (lets say 5-20m) even if I'm playing 1 table on party with other poker client. I saw many AA,KK,QQ,AK,AQ.... getting timed out because my buttons did not show up
Last edited by railgun; 03-08-2017 at 07:55 AM.