Quote:
Originally Posted by LieToMe
Colette, when will the change of sn be made available? Thanks.
I have asked the product team to confirm and will provide an update when possible
Quote:
Originally Posted by GazzyB123
Can someone confirm what time the day starts for The Gladiator promo in the UK? Is it 5am or 6am? Ty xxx
The promo page has been updated with the correct details>
VERY IMPORTANT: Be sure to take note of your time zone! For example:
players using CET, each day starts at 00:00 CET and ends at 23:59 CET.
For players using ET, the day starts at 18:00 ET and ends at 17:59 ET
This now runs until the 2nd - the extra day was added due to the issues
https://www.partypoker.com/whats-goi...gladiator.html
Quote:
Originally Posted by ontemu
I cant log in to my account. I assume it's because I havent played on Party in several years. When I try to log in, I get a popup saying that I should email adress X. Problem is, Im getting straight up ignored, and havent received an answer after several attempts. I also emailed your general customer service address, but no answer from there either. What's going on?
No idea - I am not customer service and you have provided no details I can check
You could try call them, all contact details in the link>
https://www.partypoker.com/contact-us.html
Quote:
Originally Posted by isplashcranberrys
The way the Gladiator promo started is so tilting. The promo page on the client reads "*VERY IMPORTANT: Be sure to take note of your time zone! ..... For players using ET, the day starts at 00:00 ET and ends at 23:59ET"
This has been historically the case for Gladiator. It's 18:20ET right now, and the points that are being updated on the promo page in the client are being counted for tomorrow. @Colette, what's the deal? I'm going to continue grinding and taking screenshots of daily points accrued so that I have no issues at the end of this promo. I'm generating a lot of rake for PartyPoker and I don't want to be ****ed over.
A lot of people will have to contact support and get prizes manually credited because of the software issues at the end of this promotion. @Colette, can I propose this: Allow players who want to go for top prize be allowed to just accumulate the 36,000pts($18K rake) any time they wish during the promotion, not confined to the 1200pts/day for 30days straight. The conflicting time's on the webpage and the client along with the updating of the points in the client have been very frustrating and confusing to a lot of loyal players. I think we should be given this option, PartyPoker will make just as much $$ and a lot of players, I feel, would really appreciate this and award PartyPoker with their loyalty going forward.
I will feedback and discuss with the promo team
Quote:
Originally Posted by MrN1ce
It seems to be some big ****ing secret when the day changes. I've tried now ask from live support, here and pm Party rep but haven't got a straight answer.
I personally gave up for the promotion because I don't want to notice afterwards that I've grinded wrong hours..
I was out of office when you sent the PM - I can not work 24/7
See above for the times - the promo page is up to date and has the correct times
Quote:
Originally Posted by Husker
If that's the case though then why didn't Colette answer with regards to why they've been holding the money till now etc? I really have serious doubts about this.
When and where did you raise your question? Sorry I missed it