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***Official LiveAce Support Thread*** Play poker legally in many US states ***Official LiveAce Support Thread*** Play poker legally in many US states

12-21-2013 , 10:42 PM
Hey everyone! I cashed out two checks but ONLY received my smaller check for $48. I cashed this one out SECOND but got it FIRST. I am afraid they might not send me my first check for a larger amount. Anyone that I can contact about this problem? Will they honor all the check withdrawls?
12-22-2013 , 12:53 AM
Quote:
Originally Posted by njpokerplayer24
and LOL at all the people making fun of me for overbidding that one day and taking all 200$ in the auction proved to be a brilliant move
It was a shrewd move. I followed your lead and got 96 of the 200 the next day or the day after.

Thought the lowered auction payouts would buy them some more time than we got. Was good while it lasted. Getting the highest stakes games they offered to run was fun, even if they were still low stakes relative to dollar amounts wagered.

I'd be quite surprised if this hybrid poker/sweepstakes model had a future in the market but applaud liveace for their idea and innovation in trying to bring a new business model to legal USA poker.

Gg candy machine.
12-22-2013 , 02:16 AM
Im gonna follow the instructions and send a letter to request the modest amount in my account. I'll post when/if I get the dough.
12-22-2013 , 01:34 PM
I got my Dwolla money the very next morning. I requested it right after the last auction. That's MUCH faster than I expected. It seems like a good sign for everyone.
12-23-2013 , 06:24 PM
Dear LiveAce users:

Thank you so much for your support since our August launch. We have worked tirelessly over the past two years to bring competitive, legal, rake-free online poker to the US. Unfortunately, despite support from our passionate user base, we haven’t been able to generate revenue sufficient to cover our operating costs. As a result, we have suspended operations at this time.

We will continue to honor cash redemption requests until March 1, 2014 and if you have unused Club Live memberships or chip packages we will reimburse you. Cash redemptions of auction winnings will be made via Dwolla or check to the address on file. Refunds for unused Club Live memberships will generally be reimbursed via credit to the credit card used for the purchase. If you previously submitted a cash redemption for auction winnings via our site, that request will be honored and there’s no need to take further action. In order to redeem cash or request refunds please follow the steps below:

1. Mail a letter (we cannot accept email, website or other electronic communications) detailing your request to:
a. LiveAce LLC, PO Box 20028, New York, NY 10001
b. Please include Username, First and Last Name, Complete Mailing Address (e.g. Street, City, State, ZIP code), Email Address and preferred method of payment: (1) Dwolla with account number and associated email or (2) mailed check.
c. Ensure you are verified to redeem cash auction winnings. If you are not, please include a legible copy of a current government-issued ID and signed form W-9 to verify your identity, age and state of residency.
d. We will make every effort to process requests within 4-6 weeks.

We appreciate your support and hope you enjoyed being able to play competitive online poker again.

The LiveAce Team

      
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