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***Official LiveAce Support Thread*** Play poker legally in many US states ***Official LiveAce Support Thread*** Play poker legally in many US states

09-25-2013 , 08:42 AM
Quote:
Originally Posted by KingKongGrinder
So, I finally caved and tried a monthly membership. So far so good. I luckboxed the 1600 free sign up chips into 2400 live chips. So the membership paid for itself in 1 day. Not bad. Believe it or not, my winnings on LiveAce are equivalent to winning at 8BB/100 at 100NL. Yes, it's micro stakes, but if you aren't a complete fish then your winrate should be super high relative to other poker sites. Actually, even a mouth breather should be able to win money on LiveAce.

Lori, is the membership 24.99 or 19.99? Parts of the website say 19.99 and I paid 24.99. What's the deal?
KKG - there is a discount for purchasing an annual membership ($239.99) which is $19.99 per month. We also offer quarterly ($64.99 or $21.66/mo) and month-to-month $24.99.

In your first two weeks as a member you also qualify for 10% off.

Glad to hear things are going well at the tables - with our rake-free structure you don't have to worry about beating the house.
09-25-2013 , 10:30 AM
Lori,

Did you see my suggestion to removing the minimum bank roll requirement for full members? It doesn't cost LiveAce anything and adds another incentive to paying for a membership.
09-25-2013 , 11:25 AM
1099 question here. Lori, are the 1099s going to have only cash winnings from auctions as income? Will LA include the cash value of regular chip daily top ups, and regular chip monthly addons as part of the 1099s?
09-25-2013 , 12:49 PM
Nice idea on removing the bankroll requirement for full members. It would also be nice if members could view the daily charts on the bids that were posted recently. I dont know if many would care for that but I think its interesting.

And I do believe only the cash winnings in the calendar year will be included as income. But I'm not sure if it means only the cash you have withdrawn or the total cash you've won. Regular chips don't have a cash value.
09-25-2013 , 12:55 PM
Quote:
Originally Posted by KingKongGrinder
Lori,

Did you see my suggestion to removing the minimum bank roll requirement for full members? It doesn't cost LiveAce anything and adds another incentive to paying for a membership.
What minimum bank roll requirement for members? I don't recall seeing anything about that...
09-25-2013 , 01:04 PM
Quote:
Originally Posted by KingKongGrinder
1099 question here. Lori, are the 1099s going to have only cash winnings from auctions as income? Will LA include the cash value of regular chip daily top ups, and regular chip monthly addons as part of the 1099s?
Auction winnings only
09-25-2013 , 01:07 PM
Quote:
Originally Posted by sao
What minimum bank roll requirement for members? I don't recall seeing anything about that...
Its a requirement for all members. You need 2000 chips to be able to play 2/4, xx chips to play 3/6, etc... I don't remember the exact numbers buts that's what he's referring to.
09-25-2013 , 01:14 PM
Quote:
Originally Posted by InFlnlte
Nice idea on removing the bankroll requirement for full members.
Also, full members should have complete freedom to buyin any way they please from 60BB to 100BB and top up to any amount as long as it's above 60BB and Below 100BB. Just like traditional poker sites.

I'm just trying to think of more incentives to pay for a membership that wouldn't add to LiveAce's cost burden. Like any start-up, they are probably struggling right now. I calculated they need about 760 membership accounts just to b/e on the total amount of dollars they auction every month. Based on traffic, I have no reason to believe they are even close to that kind of membership yet.
09-25-2013 , 01:34 PM
Quote:
Originally Posted by KingKongGrinder
Did you see my suggestion to removing the minimum bank roll requirement for full members? It doesn't cost LiveAce anything and adds another incentive to paying for a membership.
Yes we did and thank you for the suggestion. We view the bankroll minimums (as detailed in the FAQ --> Gameplay) as helpful to all players. While no other site seems to use them we believe they help players think about their bankroll in the context of the games they're playing. Obviously if you put 100% of your bankroll on the table regularly the odds of you going broke are quite high.

So removing them would actually be a negative as it takes something positive away.

I realize people may have different views on this or insist that they do want to be able to put their whole bankroll on the table anytime they wish - something that is supported by most other ring game sites. It just reflects a difference in our philosophy.
09-25-2013 , 01:41 PM
Quote:
Originally Posted by LiveAce Lori
Yes we did and thank you for the suggestion. We view the bankroll minimums (as detailed in the FAQ --> Gameplay) as helpful to all players. While no other site seems to use them we believe they help players think about their bankroll in the context of the games they're playing. Obviously if you put 100% of your bankroll on the table regularly the odds of you going broke are quite high.

So removing them would actually be a negative as it takes something positive away.

I realize people may have different views on this or insist that they do want to be able to put their whole bankroll on the table anytime they wish - something that is supported by most other ring game sites. It just reflects a difference in our philosophy.
What are the requirements again?
09-25-2013 , 01:48 PM
Lori,

I think most players would disagree with you about the BR requirement being a positive. There are other methods you can use to deal with problem gamblers that don't limit our options. If LA won't consider removing the requirement, at least relax them for members.

How about 2 different auctions, one for members and another for non-members. For example, if LA wants to auction a total of $500, make the auction for non-members $100 and members have a total of $400 to auction for.
09-25-2013 , 01:55 PM
Quote:
Originally Posted by KingKongGrinder
Lori,

I think most players would disagree with you about the BR requirement being a positive. There are other methods you can use to deal with problem gamblers that don't limit our options. If LA won't consider removing the requirement, at least relax them for members.

How about 2 different auctions, one for members and another for non-members. For example, if LA wants to auction a total of $500, make the auction for non-members $100 and members have a total of $400 to auction for.
Your auction example would kill the site lol. But I do agree with players disagreeing with the bankroll requirements. Everyone knows that bankroll management is important just like not tilting. Its part of the game. If someone wants to play in bigger games, they should be able to. If they don't, they'll just spew it off in the smaller ones little by little. No would complain to the site they lost all their chips in the bigger games. Its a choice/freedom that players like to have.
09-25-2013 , 02:13 PM
Quote:
Originally Posted by InFlnlte
Your auction example would kill the site lol.
If LA doesn't figure out how to turn a profit, the site will die anyway. As long as there are still options for people to play for free and make a little cash, I don't think it will kill it as much as you think. But, you could be right and it's probably too early for them to experiment with changing the auction.
09-25-2013 , 02:35 PM
Quote:
Originally Posted by KingKongGrinder
If LA doesn't figure out how to turn a profit, the site will die anyway. As long as there are still options for people to play for free and make a little cash, I don't think it will kill it as much as you think. But, you could be right and it's probably too early for them to experiment with changing the auction.
It would kill it in terms of traffic. If they started off with this method, then maybe not but a change now would turn existing players away.
09-25-2013 , 02:39 PM
Quote:
Originally Posted by InFlnlte
It would kill it in terms of traffic. If they started off with this method, then maybe not but a change now would turn existing players away.
True. Really, an aggressive marketing strategy is the way to go.
09-25-2013 , 03:51 PM
To make a membership more worthwhile, you should give members 400 chips daily regardless of how many chips they have. My membership recently expired and I definitely would resub if this was the case.
09-25-2013 , 05:16 PM
Quote:
Originally Posted by berksonz
To make a membership more worthwhile, you should give members 400 chips daily regardless of how many chips they have. My membership recently expired and I definitely would resub if this was the case.
We agree there's definitely a lot of value in the top up reload that Club Live members have access to - 400 chips has a retail value of $10.

On the other hand, to automatically grant that amount every day for the $19.99 membership regardless of a player's bankroll would come out to about $300/month in chip packages - which is a bit out of whack.

Last edited by Videopro; 09-25-2013 at 09:48 PM.
09-25-2013 , 06:24 PM
i have notice traffic has increased significantly this week with a bunch of new users playing that i have not seen before. been playing since late august
09-26-2013 , 12:22 AM
Full 3/6 NL and 2/4 PLO tables running on a weeknight, it's definitely picking up steam and it's not just new players on a trial. People are either buying chips or grinding a lot or both. Let's keep the momentum going!
09-26-2013 , 08:43 AM
I am an American citizen ldo and I have a business trip to Colombia coming up. Will I be able to play on LiveAce while I'm down there?
09-27-2013 , 12:15 PM
7+2=Fish

Nice vent post. Its an obvious glitch or delay the way the cards are shown. If you didn't play since day 1, then you probably don't know whats going on.

Before, when people were all in the board was dealt so fast and the winner would get the chips. They tried to fix it by giving it a delay so the flop and turn are dealt a little slower. But its not really fixed because the players get the chips at the same time they used to before this change was made. I'm sure they are working on it and hopefully it'll get fixed soon. To say its rigged is just letting off your steam. Go cool down.

Last edited by Mike Haven; 09-28-2013 at 06:57 PM.
09-27-2013 , 12:23 PM
Quote:
Originally Posted by Wheel Gunner
Checking the fold to any box automatically calls the big blind's "bet" instead of folding. Apologies if this bug has already been posted.
This software issue has been fixed as of this morning. In addition, for you multi-tablers, the software will not make a loud "ding" sound when it auto-folds you - so you won't be alerted to check back to the table until action is on you for the next hand.
09-29-2013 , 04:30 AM
Why are we required to submit a form W-9 to cash out a small amount, for example $50?

The W-9 form requires us to submit a social security number and other personal information. How will this information be used?

If I was to cash out $50, am I going to have to pay taxes on that?

At another subscription site that I play on, the W-9 form is not required until you have won more than $600 in a calendar year. I have seen the same rule on other subscription sites that I don't currently play on.

Why is this LiveAce policy different from other subscription sites?
09-29-2013 , 10:54 AM
Quote:
Originally Posted by SteelFortress
Why are we required to submit a form W-9 to cash out a small amount, for example $50?
The IRS requires that we collect a W9 from anyone we pay money to above certain limits. We need the ID information to verify your age and state of residence as per your state sweepstakes laws. This policy is stated clearly in the terms and conditions (Section 15) and the FAQ. Unfortunately we can't comment on the policies of other sites.
09-29-2013 , 10:57 AM
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