Quote:
Originally Posted by LookBehindYou
I've never had a tourney lobby simply disappear and not allow me to play or enter the tourney, but I've had had some tourney tables not load up on their own and I've had to go into the tourney lobby to take my seat a couple of times. Its a pain in the ass if your multi-tabling, considering you could always forget that you registered for that tourney/satellite and just lose that $ without even playing.
this must of been what happened. I'm pretty pissed off as support just gave me the run around and is basically blaming pokertracker 4.
Thank you very much for playing at blackchippoker; we really appreciate having you as one of our valued customers.
Unfortunately after the manager review, we could not find any problems with the servers on our end at the time that $24 TID 1028768 was played, we saw that the other player on this one did not have any problem.
We would like to provide you some information what can be causing this problem in your computer or internet connection, so this will not happen again in the future, and you will have the chance to play in the same way than the rest of our players.
Just for you to know, any web site works with internet packages coming and going from servers to the clients computers and vice versa, so if there is any delay or blockage on the way, the information will not display on any computer, now our software is a very heavy one, and will have that behavior if:
The player Computer RAM is compromise or the internet connection is slow.
Or:
• Don’t use any wireless internet connection.
• Do not play or have any other web site open simultaneously while you are playing tournaments.
• Try not to have too many poker tables opened while playing tournaments.
• Please make sure your pop up blocker is enabling.
• Try your best to use any other internet browser than Internet explorer, since IE is giving issues.
• Try not to play if your internet connection is slow.
• Do not use any poker software tool.
• If your computer was turned on for a long period of time is better to restart it or manually delete any cookies stored.
•Make sure you have the latest Adobe reader Flash player.
so I don't think i'm going to be playing that much any more