Just downloaded new BCP software for WPN. My account balance of ~260 didn't transfer over. I contacted support and they said:

"this balance was not transferred because merge took your funds because your account was inactive for 180 days."

I received an email from Nathan in October letting me know I had money in my account and I should come back and play. He NEVER mentioend anything about a 180 day rule.

Guess BCP is the 3rd company to steal my money.

I realized that "merge" has the rule, but Nathan from BCP clearly knew that this rule was in place and chose not to mention it in the email.

So pissed right now

You're sure everyone is very busy, so you request a check 3 times? Don't worry, I'm sure everyone requesting the same thing multiple times won't slow them down any further.

Dear xxxxxxxx,

We noticed you have not signed into your account at BlackChip Poker for some time and wanted to remind you that you still have a balance of $263.91 which is ready and waiting in your account.

If you would like to access this balance, please just login and start playing poker. If we can help with anything be sure to get in touch, by replying to this email. We are always here to help. Please remember, when you sign in your username is your email address: xxxxxxxxxxx- if you have forgotten your password, please use the "Reset Password" tool on the login page of the poker client. If you need to re-download the poker client, you can do so here .

We hope to see you back at the tables again soon.

Best regards,

Nathan
BlackChip VIP Support

Oh my, I wasn't aware Merge had this rule. Hope no one with a big balance gets put in a coma or goes to jail lol.

Any idea how to contact "Merge support".. Seems like BCP is just wiping their hands clean.

Checks still arent working

I don't know why you're angry. The mistake was corrected and you have your money. Just FYI I've not played on my Carbon account since February and my balance is still in tact.

I have had the same issue and already posted once itt about it, but no one even acknowledged it. I know there are some other big issues that are taking priority, but this seems pretty big to me considering it is one of the cash out methods and some people would like to have the card mailed asap. Just curious about who to email the kyc form.

The mistake wasn't corrected. BCP is saying "sorry we won't give you your money contact Merge".

Geez,I cashed so did my Mom yesterday, there both in processing, one for $900 and one for $685...

I didnt get that vibe at all? Where are you readin that? What the posted said log in and play

Hi, if your screen name is longer than 20 characters (including the "bcp-") you wont be able to get into the cashier, but the techs are working frantically to get this fixed ASAP.

Those probably arent actually processing

you're not missing anything, that's how it works on the entire network

Thank you xxxxxxxx, your payout has been processed successfully for an amount of $USD 900.00 USD from your on-line gaming account under Account ID...

*snip*

Sweet, good luck rest of you guys, little over 24hrs

According to that email from Nathan you still have 263 in your account. Is that a different number than the 260 that is "missing"? Is Nathan lying to you in that email? Have you tried to log in recently and check your balance?

Sigh....... really? Obviously the guy is posting the email from however long ago when he was told "Hey, you gotz some moniez" to show that they told him the money was there, but didn't mention the 180 day thing Merge used to take his money. C'mon man...

What was your payout method? Check?

I'd assume a check since he quoted someone saying "Checks still aren't working". Just a hunch though.

Yes, Bank Draft=check...

I saw that too, just wanted to make sure.

By the way, why do you act like such a jack wagon in this thread?

Thats ridiculous then. I still cant cash out via check. BCP needs to get their act together

mcleod014, we are getting in touch with merge about this and we'll contact you directly after we hear from them. Thanks for your patience.

We're working on it.

Yeah, I gotta say at first I was glad he was helping people out, answering questions etc.....but the condescending tones and comments are getting out of hand. We understand that a lot of people are posting repeat questions, or asking questions that have already been answered, but that doesn't mean you have a free card to talk to them like they're 4 years old.