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Old 10-26-2011, 12:58 AM   #126
bigpotpoker
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Re: Official Americas Cardroom Help Desk

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Originally Posted by GreyCat View Post
maybe i'm just too used to pokerstars pre-bf, but this site is soffft
should have seen it last month, and 6 months ago.
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Old 10-26-2011, 01:54 AM   #127
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Re: Official Americas Cardroom Help Desk

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Why do some get shut down and others dont?
I can't recall any poker sites "getting shut down". Many have decided to pull out of the US market or come to agreements with the government to do so, though, after the UIGEA was passed and then others after they had money seized by the DOJ.

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Why do processors get shut down?
Because what they're doing is illegal, and some get caught.
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Old 10-26-2011, 02:01 AM   #128
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Re: Official Americas Cardroom Help Desk

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I can't recall any poker sites "getting shut down". Many have decided to pull out of the US market or come to agreements with the government to do so, though, after the UIGEA was passed and then others after they had money seized by the DOJ.

I am not trying to argue, I don't know much about it, but saying that no sites are shut down is absurd, and trying to dance around it is ridiculous as to what happened.
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Old 10-26-2011, 02:09 AM   #129
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Re: Official Americas Cardroom Help Desk

I'm not trying to dance around anything, I'm just trying to use clear language so there is no confusion. Sites have been compelled to pull out of the US not because the US government has made online poker illegal, but because they have made processors' actions illegal. It's an important distinction, because some sites may come up with unique processor solutions to allow them to continue doing business, or they just spread their money around and continue with business as usual in spite of seizures; I don't know all the intricacies of the processing business.

No question that it's a fluid situation and there is a degree of risk that any US-facing poker site could be forced to pull out at any time, but it's quite different from online poker being illegal IMO.
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Old 10-27-2011, 02:03 AM   #130
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Re: Official Americas Cardroom Help Desk

I don't know if this is a known issue with the software or just a bug on my computer, but the sound alert that's supposed to play when the action is on me only goes off rarely, if at all, and it seems pretty random when it does. As a result, I find myself timing out pretty frequently while multitabling without ever having gotten an audible cue that I had action on a table. Is anyone else having this problem?

Oh, and not really a bug, but more of a minor quibble, it seems like the bet slider has a limit on how much clicking it can react to in a second, so rather than being able to *clickclickclickclick* my bet to where I want it, it's more of a *click* pause *click* pause *click* etc. If you guys could change that, spastic clickers like myself all over the internet would rejoice. Thanks!
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Old 10-27-2011, 04:43 AM   #131
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Re: Official Americas Cardroom Help Desk

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Originally Posted by Clever Nickname View Post
I don't know if this is a known issue with the software or just a bug on my computer, but the sound alert that's supposed to play when the action is on me only goes off rarely, if at all, and it seems pretty random when it does. As a result, I find myself timing out pretty frequently while multitabling without ever having gotten an audible cue that I had action on a table. Is anyone else having this problem?
Not 100% certain on that but it may be a problem with the other setting that you adjusted earlier with the active tables upfront? You wanted to avoid that to save notes etc ... but disabling it may have an influence on the notifications as well?

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Originally Posted by 39suited View Post
That is already possible. If you are at a table (also as observer), click on the symbol in upper left corner to access the options. Under General -> Game Options there is a check box for "Auto Switch between tables".
Try to enable it again and see if that changes anything when you multi table.
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Old 10-27-2011, 02:28 PM   #132
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Re: Official Americas Cardroom Help Desk

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Originally Posted by samm1ch View Post
In my opinion the bbjp tables should start at the 50nl lvl at least.

Maybe add some tournaments that take td's as well since u run so many sats or add a Sit and Go promotion so that those start running regularly. No rake for sngs for a month comes to mind as an idea
Thank you very much for the feedback!!!

Quote:
Originally Posted by Clever Nickname View Post
I don't know if this is a known issue with the software or just a bug on my computer, but the sound alert that's supposed to play when the action is on me only goes off rarely, if at all, and it seems pretty random when it does. As a result, I find myself timing out pretty frequently while multitabling without ever having gotten an audible cue that I had action on a table. Is anyone else having this problem?

Oh, and not really a bug, but more of a minor quibble, it seems like the bet slider has a limit on how much clicking it can react to in a second, so rather than being able to *clickclickclickclick* my bet to where I want it, it's more of a *click* pause *click* pause *click* etc. If you guys could change that, spastic clickers like myself all over the internet would rejoice. Thanks!
Solution to that will be coming soon with the next update!

Thank you so much for bringing all this to our attention! Highly appreciated!!
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Old 10-27-2011, 06:43 PM   #133
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Re: Official Americas Cardroom Help Desk

Hello,

I just wanted to say that if you haven't figured out if the MAC version will be flash or download, my vote is for the DOWNLOAD. This helps out a lot. I'm in Missouri so I can't play at Merge. It is the only American site with a downloadable App for Mac besides BetOnline which has no traffic. Mac users are becoming more and more of the market

Thanks.
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Old 10-28-2011, 03:51 AM   #134
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Re: Official Americas Cardroom Help Desk

Im trying to find out how often and exactly, when the 10 cent hand based tourney runs, i always see them running yet can never find out how to register in one , THaNKS!
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Old 10-28-2011, 09:39 AM   #135
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Re: Official Americas Cardroom Help Desk

Also what happends if i win multiple seats to the 11 dollar puna canta satelite that goes on today? at 8
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Old 10-28-2011, 10:00 AM   #136
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Re: Official Americas Cardroom Help Desk

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Also what happends if i win multiple seats to the 11 dollar puna canta satelite that goes on today? at 8
If you have already won a seat for the tournament, you get the $ instead for each further seat in the same tourney.
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Old 10-28-2011, 11:04 AM   #137
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Re: Official Americas Cardroom Help Desk

why is it soooo impossible to get in contact with your affiliate department? worst i have ever experienced. 3/4 mails returned with an error notice...
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Old 10-28-2011, 11:12 AM   #138
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Re: Official Americas Cardroom Help Desk

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why is it soooo impossible to get in contact with your affiliate department? worst i have ever experienced. 3/4 mails returned with an error notice...
What email did you use? Mine got through fine as of 2 days ago.
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Old 10-28-2011, 11:46 AM   #139
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Re: Official Americas Cardroom Help Desk

affiliates@americascardroom.eu
marcela@******************

and one more adress that I canīt find right now.
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Old 10-28-2011, 12:04 PM   #140
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Re: Official Americas Cardroom Help Desk

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Originally Posted by peking View Post
affiliates@americascardroom.eu
marcela@******************

and one more adress that I canīt find right now.
Those worked fine for me and I got an auto reply back with a ticket number 2 days ago.

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Originally Posted by TruePoker Rep View Post
Don't forget, you'll earn double points for the $50k points race all day on Monday October 31st. Only the top 250 places get paid.

Also, this weekend our special Halloween FreeRolls on Friday and Saturday will be running at 6:00 pm ET and 20 seats for our $3.5k and $7.5k Deepstack tournaments will be guaranteed.

Good luck!
Cross-post from the TP thread since that applies for ACR and the Yatahay network as well, I actually got the ACR newsletter about it last night.
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Old 10-28-2011, 02:47 PM   #141
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Re: Official Americas Cardroom Help Desk

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Originally Posted by AcesUp998 View Post
I just wanted to say that if you haven't figured out if the MAC version will be flash or download, my vote is for the DOWNLOAD.
Noted! Thank you so much!!!

Quote:
Originally Posted by justanotherkid View Post
Im trying to find out how often and exactly, when the 10 cent hand based tourney runs
They run every 2 hours, 10 past the hour. They are called: Hand Based Tourney -60 Hands-

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Originally Posted by peking View Post
I think some emails were bouncing for a few days but everything is up and running now. Please also try am@******************
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Old 10-28-2011, 06:52 PM   #142
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Re: Official Americas Cardroom Help Desk

There needs to be a better way to view the tournament stats (players remaining, player position, avg chip stack, etc). It's not very convenient to try to open the tournament lobby everytime this information needs to be viewed.
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Old 10-28-2011, 07:22 PM   #143
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Re: Official Americas Cardroom Help Desk

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There needs to be a better way to view the tournament stats (players remaining, player position, avg chip stack, etc). It's not very convenient to try to open the tournament lobby everytime this information needs to be viewed.
This is true, please try to fix this.
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Old 10-30-2011, 01:18 AM   #144
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Re: Official Americas Cardroom Help Desk

Just wanted to say thanks for the great software. I think it was an update. I was playin 100NL, got AA UTG against a table of fish, opened to 4, got called, fish donked flop of 456ddd and i had Ad, and thenACR crashed. so I was folded. Not only did I lose the my 4, I was going to stack the fish on that hand. WTF if I wasn't a degenerate gambler I'd never play on this site again.
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Old 10-30-2011, 04:39 AM   #145
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Re: Official Americas Cardroom Help Desk

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Originally Posted by sollobri View Post
Just wanted to say thanks for the great software. I think it was an update. I was playin 100NL, got AA UTG against a table of fish, opened to 4, got called, fish donked flop of 456ddd and i had Ad, and thenACR crashed. so I was folded. Not only did I lose the my 4, I was going to stack the fish on that hand. WTF if I wasn't a degenerate gambler I'd never play on this site again.
Did you already send an email to support with as many details as possible (hand number, time when it happened, table name etc)?
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Old 10-30-2011, 11:57 PM   #146
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Re: Official Americas Cardroom Help Desk

Does anyone know if the bounced checks dilemma has been fixed?
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Old 10-31-2011, 05:11 PM   #147
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Re: Official Americas Cardroom Help Desk

Any early heads up on November promotions?
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Old 10-31-2011, 05:27 PM   #148
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Re: Official Americas Cardroom Help Desk

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Any early heads up on November promotions?
The network race will be increased from 50k to 65k.
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Old 10-31-2011, 05:49 PM   #149
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Icebeast26 View Post
There needs to be a better way to view the tournament stats (players remaining, player position, avg chip stack, etc). It's not very convenient to try to open the tournament lobby everytime this information needs to be viewed.
Agreed, the new Tournament Lobby is on the way. It will probably be released by the beginning of next year's second quarter.

Quote:
Originally Posted by sollobri View Post
Just wanted to say thanks for the great software. I think it was an update. I was playin 100NL, got AA UTG against a table of fish, opened to 4, got called, fish donked flop of 456ddd and i had Ad, and thenACR crashed. so I was folded. Not only did I lose the my 4, I was going to stack the fish on that hand. WTF if I wasn't a degenerate gambler I'd never play on this site again.
Please PM me with all of the details or send them to support@americascardroom.eu

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Does anyone know if the bounced checks dilemma has been fixed?
They get fixed case by case. Most of them have already been taken care of.
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Old 10-31-2011, 06:09 PM   #150
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Re: Official Americas Cardroom Help Desk

Hello!!!

First remember that today all points generated towards the race will be doubled because of Halloween!!!

NOVEMBER!

From November 2nd through 6th, every Americas Cardroom player that reloads their account will earn a 50% match bonus. There’s no bonus code needed. Everything is entirely automatic.

FPPs Free Parking goes on for one more month. It will be easier to collect money in November since one more step has been added. 5000 Fpps to get $5.

TGIFF – Thank Goodness for Freeroll Fridays! They run every hour from 12:05pm until 11:05pm ET. Buy-ins for the tourneys are free and each week we’re throwing free tickets to big tournaments on the table.

$65,000 Points Race – It keeps getting more and more exciting! This November, 275 players will share in $65,000. First place stands to pocket $10k.

ACROSS (Americas Cardroom Online Super Series)

• $150,000 Guaranteed
• 19 events
• November 29th – December 4th
• $50,000 guaranteed Main Event

2011 ACROSS WARM-UP EVENT $25K GTD NLH
• Nov. 24th, Thanksgiving Day at 9PM ET - $55 buy-in (1R+1A)
• All players qualify for a FR on Nov. 25th at 3PM ET awarding 10-seats to ACROSS Main Event ($82.50 value)

Kings of Cashing
• Top 10 players with most NUMBER of cashes win a seat to the $15K GTD DS Sunday ($137 value)

Multiple Cashes FR
• Cash in at least two events to qualify for a very limited $1K FR

Bubble Boy Bonus
• Bubble player of each event receives cash or FPPs award for the buy-in amount
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