Bitcoin could be your friend.

How would that help me with their horrible customer service reps? And the moral of my story is every players information on acr is not secure.

Most bitcoin transactions are seamless. No need for CSR.

I really want to play on this site and have been trying to download client for a year but it never WORKS!!! i have a mac, how can i play

Did WPN go down? Just timed out on all my BCP tables. Everything seems frozen.

Relaunched client, connects but all tables show no players. Account balance and player details works, but looks like table servers may be down.

I would like to complain about my recent experience with ACR.

Here is an approximate timeline and the chain of events of my experience trying to cashout with BTC.

1. I deposited funds last week, and after some bad beats I requested a cashout for the remainder in BTC.

2. I came to chat after 1 day and asked for the status of pending cashout. Chat agent told me the cashout was pending and would take another 24-48 hours.

3. After 24 hours my cashout was canceled and I got an email from cashier@digitalexchange.eu asking me to send documentation for the CC used to deposit. I was not pleased by this because I knew I would still have to start the cashout over again after sending in the docs.

4. I sent verification info immediately and came back to chat to see if they'd be willing to escalate the verification. The chat agent said he didn't want to keep me waiting and guaranteed me they would verify the documents by the end of the day.

5. I contacted ACR the next day after still not getting an email back, and was told that all supervisors were in a meeting and that it would take another 24 hours to verify my account. I was very upset and stayed in the chat trying to get a manager. The agent told me that nothing more could be done and that a manager would not take the chat. I asked her for an email address to submit feedback at which time she began to ignore me and stopped replying for periods of up to 10 minutes until I started say "hello, hello..." repeatedly. She then gave me customer services number to call in if I wanted to speak with a supervisor. I was very frustrated but decided to give them one more day to respond.

6. A day later, and here we are... when I go into the withdraw area in ACR, it now says "no withdrawal options available". I have not received any emails from the verification team, and I just called Customer service and the agent who I spoke with couldn't even see any emails sent to cashier@digitalexchange.eu. He asked me to forward my documents to support@americascardroom.eu so he could see them and help me. He asked for a ticket number which should have been sent to me after I forwarded the docs to support@ but nothing was sent. He explained that when they're busy it can take some time for my email to make it through their queue and suggested I call back in about 20 minutes after I receive the ticket ID number.

It's been almost an hour now and I still haven't received any emails.

If this is the support I can expect from ACR then I will definitely never play on this network again and will tell all my friends about my experience.

I hope you don't think that I'm nitpicking, but I'm far from the first person on here to say it--Use paragraphs, it would make your wall of words a lot easier to read.

Got this error message today: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." The software was working fine yesterday, and now it won't open. I unisinstalled and reinstalled. Same error.

Anyone have suggestions? I'm running Windows 10.

Did you try the program I mentioned a dozen posts back or so (it was quoted too) to do a more thorough uninstall/reinstall?

--
Kahn

Stopped playing on acr for 10 days or so. Tried again. Worked perfectly. Tried again today. Getting same message "ive performed an illegal operation" Been struggling to uninstall and reinstall probably 2 hours now. So damn irritating. My stupidity for trying again.

Also, Kahn, I did download this uninstaller. I will report to you if it helps thx for tip

Just did the uninstall your way kahn. It worked beautifully. I logged on 1st try. I will update you all in a few days either way. Thx again kahn

well Kahn it did the same thing on day 2. I had to uninstall and reinstall to be able to play. Same message. I'm performing illegal operation. But this uninstaller is much better. it goes smoother. LOL

I cannot even load the client successfully. Windows 10. Used Revo to uninstall, installed via IE as instructed by CSR. (Really??)

No luck. A lot of hassle for $10

Could someone PM me the answer-

Does my rakeback earned automatically get deposited into my account or do I have to click the redeem button.

If I have to cick the redeem button, is it daily or weekly?

Thank you,

Chris "CountingChips" (catch me at the micro SNG's and $5 on demands)

You can click redeem whenever you want to. Whatever amount you have not redeemed gets automatically deposited once per week.

ACR has been crashing non-stop for me for a couple weeks now. It makes me close the software but I can usually restart it and get back into my hand. It happens on both of my computers and for me I just figured out that it's related to PT4 running at the same time. I tried singling out other programs and sure enough when I'm running PT4, ACR crashes and when I'm not it doesn't.

Do either of you have PT4 running? I wonder if it could be something with the most recent update. I have yet to uninstall either PT4 or ACR but I will try that and maybe try reverting to an old PT4 version.

Is there an actual ACR discussion thread, instead of just this help desk?

There's an entire subforum, which can be seen at the top of this forum.

won a step 4/7 wsop qualifier through the sit n crush race....played that and won my step 5/7 ticket....problem is there is no step 5/7. So it seems I won a useless ticket

found it under the wsop tab but when you click on satellites it skips right over 5/7.

You could post that in the WSOP steps thread:

forumserver.twoplustwo.com/218/winning-poker-network/wsop-steps-mega-sat-1668542/

gl!

what is AP/awards points? I can't find anything about how they are earned on the site, as far as clearning bonuses

what is AP/awards points? I can't find anything about how they are earned on the site, as far as clearning bonuses

There are 2 different ways to earn Award Points, basically just play at our real-money tables and you will be earning Award Points.

-IN TOURNAMENTS

You will earn 5.5 Award Points for each $1 USD paid in tournament fees. For example, let’s say you are playing an online poker tournament that costs $20+2 to get into. $20 goes to the prize pool and $2 is the entry fee, for tournaments, we only look at the fee associated with the buy-in. In this example, that is $2, and as you are awarded 5.5 APs for every $1 in fees paid, you will earn 11Aps ($2 x 5.5 = 11 APs). What if the buy-in is less than $1? Don’t worry. You will earn fractional APs, too.

-IN CASH GAMES

As we use the Weighted Contributed Rake methodology to calculate your points, you will earn Award Points for playing (contributing), but also for how much (weighted) you contribute to the pot on each hand.

Award Points are awarded at a rate of 5.5 APs for each $1 in rake generated

Click here for more information.

awesome thanks

so you only have 60 days to clear a bonus?

Can you login to Sportsbook? From last 10 hours i cant login. Its Technical problems? Please check someone.