So i've recently started playing on ACR, i signed up because they offered jackpots (the games know as spins on stars) as those are the only games i wanted to play, i spoke to them on the live chat, asked them about deposit bonuses etc, how long one has to clear it, etc.
Since their update the 'Jackpots' have been unplayable (apart from $2 ones) so i've been unable to work through my bonus, that was offered and apart of the reason i signed up to their site.
Here is a live chat convo i had with one of their reps...
I would assume they have broken some sort area within their Terms of Service...
As I stated, i had signed up to be an affiliate for their site and have recently started streaming games on their site. If they are unwilling to help a player that is actively trying to help their business grow, then i would assume they are not going to help you in any way shape or form, if you are considering putting money on this site, i would strongly urge you not too.
In a market where the 'offsites' are having a rough time, i thought customer acquisition and retention would be something they would really strive to out perform the bigger sites.