Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > >

Notices

Internet Poker Discussions of Internet poker venues.

Reply
 
Thread Tools Display Modes
Old 10-18-2011, 12:58 AM   #76
Altitudes
centurion
 
Join Date: Apr 2010
Posts: 144
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by The_Machine View Post
Live support told me I would not get points for the tournament if I qualify for the tournament because I did not directly buy in, so I want to get confirmation from the ACR rep.
Yeah, they won't let you unregister for a tournament and use it later if you win it either. BS IMO. Lost 2 Punta Cana tickets because I couldn't play the tournaments at the time they were scheduled.
Altitudes is offline   Reply With Quote
Old 10-18-2011, 01:20 AM   #77
samm1ch
centurion
 
Join Date: Jan 2011
Location: Wreaclast
Posts: 172
Re: Official Americas Cardroom Help Desk

so im guessing my extra $3500gtc sat win was just $27.50 in the pockets of acr... sweet
samm1ch is offline   Reply With Quote
Old 10-18-2011, 01:34 AM   #78
UnderNetJunkie
centurion
 
Join Date: Sep 2008
Location: Legislation Forum Daily Action Plan
Posts: 122
Re: Official Americas Cardroom Help Desk

Are New York Players allowed
UnderNetJunkie is offline   Reply With Quote
Old 10-18-2011, 04:17 AM   #79
Altitudes
centurion
 
Join Date: Apr 2010
Posts: 144
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by samm1ch View Post
so im guessing my extra $3500gtc sat win was just $27.50 in the pockets of acr... sweet
Maybe dude. I had a $0.25 ticket that I won for some feeder tournament, and also an $11 ticket that I couldn't play at the scheduled time. I asked support if they could either give me the ticket so I could play them at a different time, or the buyin amount in cash, and they said they couldn't. WTF?
Altitudes is offline   Reply With Quote
Old 10-18-2011, 05:53 AM   #80
39suited
But it was suited
 
39suited's Avatar
 
Join Date: Feb 2008
Location: Teh Internetz (non US)
Posts: 8,187
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by UnderNetJunkie View Post
Are New York Players allowed
Yes. Think it was only Washington State and Maryland that were not allowed.

Quote:
Originally Posted by The_Machine View Post
Live support told me I would not get points for the tournament if I qualify for the tournament because I did not directly buy in, so I want to get confirmation from the ACR rep.
I got that info from one of my affiliate contacts at ACR.
39suited is offline   Reply With Quote
Old 10-18-2011, 05:56 AM   #81
39suited
But it was suited
 
39suited's Avatar
 
Join Date: Feb 2008
Location: Teh Internetz (non US)
Posts: 8,187
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Altitudes View Post
Maybe dude. I had a $0.25 ticket that I won for some feeder tournament, and also an $11 ticket that I couldn't play at the scheduled time. I asked support if they could either give me the ticket so I could play them at a different time, or the buyin amount in cash, and they said they couldn't. WTF?
Do you still have the TID or when it was supposed to take place? And who said that, live chat or support by email? Try to submit as much info as possible to the ACR Rep by PM on 2+2 and they will look into it, yesterday was a holiday at Costa Rica so they will just check in again today.
39suited is offline   Reply With Quote
Old 10-18-2011, 02:53 PM   #82
ACR Rep
ACR Rep
 
Join Date: Oct 2011
Posts: 325
Re: Official Americas Cardroom Help Desk

Thank you 39suited!

That is correct, please send more information in a PM or to affiliates@americascardroom.com so we can get it directly.

Thank you!
ACR Rep is offline   Reply With Quote
Old 10-18-2011, 04:33 PM   #83
ACR Rep
ACR Rep
 
Join Date: Oct 2011
Posts: 325
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by The_Machine View Post
Live support told me I would not get points for the tournament if I qualify for the tournament because I did not directly buy in, so I want to get confirmation from the ACR rep.
Sorry about that. The support staff is now aware of how it works. You will get your points for sure.

Have a great day!
ACR Rep is offline   Reply With Quote
Old 10-18-2011, 04:48 PM   #84
39suited
But it was suited
 
39suited's Avatar
 
Join Date: Feb 2008
Location: Teh Internetz (non US)
Posts: 8,187
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by ACR Rep View Post
Sorry about that. The support staff is now aware of how it works. You will get your points for sure.

Have a great day!
TY for the confirmation
39suited is offline   Reply With Quote
Old 10-19-2011, 11:03 AM   #85
Clever Nickname
veteran
 
Clever Nickname's Avatar
 
Join Date: Mar 2005
Posts: 2,517
Re: Official Americas Cardroom Help Desk

Thinking about signing up for the site, I just need to find a good rakeback affiliate first. I googled a few (pokerspace.com and rakeracer.com) but couldn't find any reviews of them on here. Does anyone have any experience with these affiliates before I just pick one at random and hope for the best?
Clever Nickname is offline   Reply With Quote
Old 10-19-2011, 11:28 AM   #86
39suited
But it was suited
 
39suited's Avatar
 
Join Date: Feb 2008
Location: Teh Internetz (non US)
Posts: 8,187
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Clever Nickname View Post
Thinking about signing up for the site, I just need to find a good rakeback affiliate first. I googled a few (pokerspace.com and rakeracer.com) but couldn't find any reviews of them on here. Does anyone have any experience with these affiliates before I just pick one at random and hope for the best?
PM sent.
39suited is offline   Reply With Quote
Old 10-19-2011, 11:50 AM   #87
DoubleR90
grinder
 
DoubleR90's Avatar
 
Join Date: Apr 2010
Location: Tryin' to make $1 out of 15 cents
Posts: 536
Re: Official Americas Cardroom Help Desk

I hate living in Maryland sometimes man
DoubleR90 is offline   Reply With Quote
Old 10-19-2011, 12:16 PM   #88
Kris Kristofferson
grinder
 
Kris Kristofferson's Avatar
 
Join Date: Jun 2010
Location: Vodka tonics/rollin like Gigi Gagne
Posts: 556
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by DoubleR90 View Post
I hate living in Maryland sometimes man
Tell them about it, seriously. I dislike the officials from Maryland too, for what they did. Tell them I've yet to receive my money they stole, but am aware they already gave a portion of it to anne arundel police department.

I'll work on my state, please work on yours. Both of ours are complete jokes when it comes to poker.

asshats
Kris Kristofferson is offline   Reply With Quote
Old 10-19-2011, 12:22 PM   #89
39suited
But it was suited
 
39suited's Avatar
 
Join Date: Feb 2008
Location: Teh Internetz (non US)
Posts: 8,187
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Kris Kristofferson View Post
Tell them about it, seriously. I dislike the officials from Maryland too, for what they did. Tell them I've yet to receive my money they stole, but am aware they already gave a portion of it to anne arundel police department.

I'll work on my state, please work on yours. Both of ours are complete jokes when it comes to poker.

asshats
Well I guess only time will tell, but you can imagine that processing in the US has become even more difficult nowadays after Black Friday and the government is not really famous for getting things fixed asap ... unless they get their share aka $$$.
39suited is offline   Reply With Quote
Old 10-19-2011, 06:12 PM   #90
Icebeast26
enthusiast
 
Join Date: Jun 2008
Location: North Carolina
Posts: 84
Re: Official Americas Cardroom Help Desk

ACHD, could you address these issues please:

1) Auto "top-off" in ring games.
2) Larger cards (Board and Player Hands).
3) Improved 4-color deck.
4) Cashier logs out if left open for long. Have to click Poker Lobby and back on Cashier to avoid logging in again.
Icebeast26 is offline   Reply With Quote
Old 10-19-2011, 06:36 PM   #91
39suited
But it was suited
 
39suited's Avatar
 
Join Date: Feb 2008
Location: Teh Internetz (non US)
Posts: 8,187
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Icebeast26 View Post
2) Larger cards (Board and Player Hands).
3) Improved 4-color deck.
They are working on those two at the moment, it was mentioned in the old Doyles thread on 2+2. The other two I don't know, but I am sure the Rep will comment on them shortly.
39suited is offline   Reply With Quote
Old 10-19-2011, 10:10 PM   #92
Schwatt
Pooh-Bah
 
Schwatt's Avatar
 
Join Date: Jun 2005
Location: MN
Posts: 4,521
Re: Official Americas Cardroom Help Desk

Are there any reputable affiliates offering rakeback on ACR yet? Googling results in a few sites that look shady as ****.
Schwatt is offline   Reply With Quote
Old 10-20-2011, 01:03 AM   #93
sizzlinbetta
adept
 
Join Date: Sep 2008
Posts: 946
Re: Official Americas Cardroom Help Desk

I won a doyles package for punta cana and have been trying to e-mail you guys about getting my stay extended instead of ending sunday ending monday so if i'm out i can play online there...pm here would work fine too
sizzlinbetta is offline   Reply With Quote
Old 10-20-2011, 05:58 AM   #94
Thrash370
See my staking thread
 
Join Date: Apr 2009
Location: Twitching
Posts: 918
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Schwatt View Post
Are there any reputable affiliates offering rakeback on ACR yet? Googling results in a few sites that look shady as ****.
39suited is an affiliate there you could try pming him. I tried looking at my normally used affiliate and was surprised to see they hadn't updated with ACR.

Quote:
Originally Posted by sizzlinbetta View Post
I won a doyles package for punta cana and have been trying to e-mail you guys about getting my stay extended instead of ending sunday ending monday so if i'm out i can play online there...pm here would work fine too
I shot you a PM that should help solve your problem.
Thrash370 is offline   Reply With Quote
Old 10-20-2011, 05:12 PM   #95
ACR Rep
ACR Rep
 
Join Date: Oct 2011
Posts: 325
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by sizzlinbetta View Post
I won a doyles package for punta cana and have been trying to e-mail you guys about getting my stay extended instead of ending sunday ending monday so if i'm out i can play online there...pm here would work fine too
Congratulations! Please send your itinerary with the rest of your info to: Info@PuntaCanaPokerClassic.com

The people in charge of the event will help you out with that.

Quote:
Originally Posted by Schwatt View Post
Are there any reputable affiliates offering rakeback on ACR yet? Googling results in a few sites that look shady as ****.
A lot of affiliates are getting their reviews up and requesting for special marketing material. A lot of them will be promoting ACR as soon as November starts.
ACR Rep is offline   Reply With Quote
Old 10-20-2011, 05:26 PM   #96
ACR Rep
ACR Rep
 
Join Date: Oct 2011
Posts: 325
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Icebeast26 View Post
ACHD, could you address these issues please:

1) Auto "top-off" in ring games.
2) Larger cards (Board and Player Hands).
3) Improved 4-color deck.
4) Cashier logs out if left open for long. Have to click Poker Lobby and back on Cashier to avoid logging in again.
1) Auto top off is very near the top, we are hoping to have it sometime here during Q4
2) Larger cards are coming with new table redesign project we're working on. Hoping for end of Q4
3) End of Q4 as well
4) This is a security feature that we have installed in case people forget their account is open. We have to have a time out here.
ACR Rep is offline   Reply With Quote
Old 10-20-2011, 05:36 PM   #97
ACR Rep
ACR Rep
 
Join Date: Oct 2011
Posts: 325
Re: Official Americas Cardroom Help Desk

This Sunday, October 23rd at 3:05pm ET it's the LAST CHANCE to play for a 10-Package GUARANTEE for the Punta Cana Poker Classic.

Win an all-inclusive poker vacation of a lifetime in Dominican Republic from November 8th through 13th.

PCPC Main Event TEN $3.5K Packages GTD

Buy-in: $100+9
Qualifiers: From just $4.40
Date & Time: Sunday October 23rd at 3:05 PM ET
Prize Pool: 10 Punta Cana Poker Classic packages
ACR Rep is offline   Reply With Quote
Old 10-20-2011, 05:40 PM   #98
Clever Nickname
veteran
 
Clever Nickname's Avatar
 
Join Date: Mar 2005
Posts: 2,517
Re: Official Americas Cardroom Help Desk

So I just started playing on the site for the first time today, and I've noticed that if I use the "tile windows" feature with, say, four windows open, rather than tiling them to fill the screen, it shrinks them all down as small as possible. Is there a way around this, or is this another thing that will be fixed in the next software improvement?
Clever Nickname is offline   Reply With Quote
Old 10-20-2011, 05:55 PM   #99
39suited
But it was suited
 
39suited's Avatar
 
Join Date: Feb 2008
Location: Teh Internetz (non US)
Posts: 8,187
Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Clever Nickname View Post
So I just started playing on the site for the first time today, and I've noticed that if I use the "tile windows" feature with, say, four windows open, rather than tiling them to fill the screen, it shrinks them all down as small as possible. Is there a way around this, or is this another thing that will be fixed in the next software improvement?
Don't think there is a way around this at the moment, but its on the list to get fixed. Right now I usually resize the tables manually but don't play more than 4 until the bug is fixed. Damn "creature of habit" with the one click as well -.-
39suited is offline   Reply With Quote
Old 10-20-2011, 06:17 PM   #100
Clever Nickname
veteran
 
Clever Nickname's Avatar
 
Join Date: Mar 2005
Posts: 2,517
Re: Official Americas Cardroom Help Desk

One more thing I noticed after putting in a bit longer of a session, there needs to be a way to prevent tables from grabbing focus every time the action is on you. It makes it very hard to take notes on a player while multitabling when you get pulled away every time you manage to get two words typed.

That said, the software seems very polished in general, so once the Q4 software improvements go through, I think you'll probably have the best software of any site currently serving Americans.
Clever Nickname is offline   Reply With Quote

Reply
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Forum Jump


All times are GMT -4. The time now is 02:40 PM.


Powered by vBulletin®
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Search Engine Optimisation provided by DragonByte SEO v2.0.33 (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Copyright ę 2008-2010, Two Plus Two Interactive
 
 
Poker Players - Streaming Live Online