ACR rep, how are you going to resolve this outage during the 2am $500GTD tourney?

How is HEM2 and Hud working for everyone using HEM2?

My Sports link is currently not working. Is anyone else experiencing issues loading the sports link on ACR at this time?

servers prob down

Sorry it took me so long to get this done. I did a recheck of this situation, playing a SNG with 10-minute blind levels. My intention was to check every blind level, recording how many minutes and seconds into the SNG the last hand in that level started.

Level 1 was fine, then I got involved in my SNG and forgot about it for a while. My stopwatch was still running, and I wound up checking levels 1, 5, 6 and 7.


6/30/2013, tournament (SNG) #1154050, 10-minute blind levels. All times are given in minutes and seconds after the blinds were posted in hand #1:

Level 1: No problems
Level 5: Hands started at 50:05, 50:49, 51:17, and 51:28
Level 6: Hands started at 60:51, 61:03, and 61:35
Level 7: Hands started at 70:08, 70:42, and 71:32

Good to see a couple of the SSNL grinders have won the last two BBJPs.

Did ACR get rid of the 11 30 and 60's hyper hu SnG's? If so why?

ACR Rep, can you give us any NEW spoilers on the upcoming new client?

Since there are never reload bonuses, can we get a reasonably marginally decent promotion some day?

The promotion page lists BBJ, The Beast, and a couple buy in Tournaments.

Those all just take money from players, the former two taking very large amounts of money from players in a somewhat devious way. Usually sites run promotions that offer perks or advantages to players in some shape or form in order to, well, attract players and promote the site lol.

Does anyone know jballer's (jballer88 from cardrunners) nick on the site??? He did a video series on 1/2 NL on cardrunners recently. Now I'm curious...
thx

transferred $15 to the sportsbook around 5:50pm central time. the money was subtracted from my poker account but didn't show up in my sportsbook.

got on live chat, "lucy" told me check back in 10 minutes for the money to be credited. i checked back in 30 minutes and still nothing. sent an email at that time and "pablo" responded that it was being reported to his supervisor and to "give 30 minutes for the credit to show up".

3 hours later as im typing this i still have $15 missing from my poker account and no money available in the sportsbook.

*edit. so after emailing pablo back right now about still not having the money (i.e. it has just 'disappeared') he replied "it should be there around noon tomorrow". seriously?

on top of that, i requested my password to be resent to me to be able to login to their live help ticket website (where it shows you all pending help tickets/requests/emails etc).

never got any kind of email with password information or even an acknowledgement.

Pablo could not even tell me what happened to the $12 hyper sitngos.
Honestly they probably do best they can but can do very little and are not informed by the network.

yeah well we'll see tomorrow what happens if my 15 bucks is floating around somewhere. glad i didnt try to transfer more.

Does anyone know what the best way to get $2k onto the site? It looks like all of the depositing methods are limiting in $ amounts.

I wouldn't recommend putting a cent on right now. Currently I have over 800 pending in my sports book account. I was originally told it would take 10 minutes to fix. Then a half hour. This was last night. Now I wake up today and they told me 12pm est. It is now 12 and zero progress has been made. Its ridiculous and even live support is down right now which I have never seen before.

so it looks like im not alone. its 530 eastern time right now and my money has still some how mysteriously vanished. what a joke. we should be compensated at least with tournament bucks or something.

They used to have promotions like this every month (Secret Santa a couple years ago, and some other ones here and there). Now it's just the ****ty Beast and BBJ.

finally got emailed back and pablo said they put the 15 back in my poker account and the transfer system is messed up and to not try it for another 24 hours.

I know that I beat this drum all the time, but I think that the network needs to concentrate on fixing things that don't work correctly, especially when the problem affects the integrity of the games (see post #7681.)

Once that's done, then they can work on the next promotion.

EDIT: Corrected "post #7681" to "post #7680."

P2P in the trading thread in Internet Poker (this forum) or the HSNL forum's trading thread. Be prepared to send first and do your homework on the person you are dealing with... only go with a verifiable and trustworthy trader.


--
Kahn

Sorry, but there is nothing that effects the integrity on Winnings games more than the extremely obscene rake they are charging their players.

When we ask for more promotions, we are essentially asking for some relief on that rake.

No offense, but to me and many others, the issue of paying thousands upon thousands of dollars more than industry standard in rake every year trumps your S&G having a blind level thats 30 seconds too long that inherently doesnt give any player a disadvantage or advantage unless it was purposely set up to do so.

Not saying they shouldnt fix that issue, but lol at you dismissing mine and other peoples complaints because there is another issue that you are more concerned about.

Pffff please.

Account’s certification is a OTD process that every single player must go through and will take place whenever the Security Department requires to. Most likely and under normal circumstances it will not take more than a day or 2.

They both work perfectly

The new upcoming client is coming along very well. We’re a little behind schedule. But I think you’re going to like it.

This was unintentional, we are looking into it and it will be fixed soon.

ACR rep...I get that you can't give us an exact date, but what's a little behind? 2 weeks, a month, more? Can you provide us with a pic of the software/lobby/something new?

Please!!

lol

ACR Rep you are terrible at this