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Old 01-17-2012, 02:20 PM   #701
teslastyx
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Re: Official Americas Cardroom Help Desk

A few oddities that have happened in my time playing on ACR:

1. Every once in a while my options buttons disappear. I see my cards and I'm supposed to act, but I have no buttons and am unable to do anything as my time bank is ticking away. The other day this happened while I had AA in the later stages of a turbo MTT... pretty frustrating.

2. A MTT Guaranteed was cancelled due to "incorrect payout structure" or some nonsense mid-tournament. Several players had been eliminated, but the decision was made to return buy-in to ALL players that had entered with complete disregard to chip accumulation. Is there a standard protocol in such a situation?
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Old 01-17-2012, 03:52 PM   #702
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Re: Official Americas Cardroom Help Desk

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Originally Posted by teslastyx View Post
2. A MTT Guaranteed was cancelled due to "incorrect payout structure" or some nonsense mid-tournament. Several players had been eliminated, but the decision was made to return buy-in to ALL players that had entered with complete disregard to chip accumulation. Is there a standard protocol in such a situation?
Would you please give me more information? Do you have the tournament Id or name. If possible PM me your username with those details and the date of the tournament please.
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Old 01-18-2012, 12:27 AM   #703
TreysFull
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Re: Official Americas Cardroom Help Desk

My visa worked fine here, it wouldn't work at other American sites. I like the site only thing I can't fiqure out is how to open the tourny lobby for the tourny you are playing in without going back to the main lobby and finding your tourny in the list?
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Old 01-18-2012, 10:49 AM   #704
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by TreysFull View Post
My visa worked fine here, it wouldn't work at other American sites. I like the site only thing I can't fiqure out is how to open the tourny lobby for the tourny you are playing in without going back to the main lobby and finding your tourny in the list?
YES! This is the biggest problem on the site. You can't load the tournament lobby from your tournament. You have to go back to the main lobby, make sure the filter is set to show "running" tournaments, and then find it. SO RIDICULOUS.
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Old 01-18-2012, 02:15 PM   #705
Icebeast26
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Re: Official Americas Cardroom Help Desk

How are points for the 65K rake race calculated? Are these points the equivalent of FPP's Earned or is there something I'm missing?
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Old 01-18-2012, 03:15 PM   #706
bigpotpoker
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Re: Official Americas Cardroom Help Desk

lol $500 for a wire wtfffffffffff before it was free, all of a sudden you have to pay $500, doubt this is real.
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Old 01-18-2012, 03:35 PM   #707
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Re: Official Americas Cardroom Help Desk

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Originally Posted by bigpotpoker View Post
lol $500 for a wire wtfffffffffff before it was free, all of a sudden you have to pay $500, doubt this is real.
I would assume this means the minimum you can wire transfer is $500
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Old 01-18-2012, 03:43 PM   #708
tedSTRETCH
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Re: Official Americas Cardroom Help Desk

Is there any way to make the sound and action alerts work without having your mouse hovering over the table?
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Old 01-18-2012, 04:01 PM   #709
GBCASH1004
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Re: Official Americas Cardroom Help Desk

Hi ACR! I have a question if i cant play the 75K GTD but i won a satellite(FPP tourney) into it can i change it for TD's? Thanks for having such great customer support on 2p2 BTW!
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Old 01-18-2012, 04:13 PM   #710
TreysFull
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Rivertranced View Post
YES! This is the biggest problem on the site. You can't load the tournament lobby from your tournament. You have to go back to the main lobby, make sure the filter is set to show "running" tournaments, and then find it. SO RIDICULOUS.
At least now I know there's no hidden button anywhere that I just can't find.


Also when playing heads-up cash games it seems like it hides the villians mucked cards at times when you should be able to check to HH and see them. Am I wrong here?

Edit; also want to know the answer to gbcash question.
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Old 01-18-2012, 04:23 PM   #711
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Rivertranced View Post
YES! This is the biggest problem on the site. You can't load the tournament lobby from your tournament. You have to go back to the main lobby, make sure the filter is set to show "running" tournaments, and then find it. SO RIDICULOUS.
Actually there is an option from the main lobby screen to show your current tournments. Clicking on these will bring you to the actual tournament lobby.
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Old 01-18-2012, 05:20 PM   #712
bigpotpoker
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Re: Official Americas Cardroom Help Desk

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Originally Posted by LOLRussians View Post
I would assume this means the minimum you can wire transfer is $500
wtf does this have to do with anything? you can do a check for 3k, but before you could do a wire for 20k and not have to pay anything. and its a $500 fee for a wire up to 10k and $600 up to $20k.
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Old 01-18-2012, 07:05 PM   #713
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Re: Official Americas Cardroom Help Desk

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Originally Posted by bigpotpoker View Post
wtf does this have to do with anything? you can do a check for 3k, but before you could do a wire for 20k and not have to pay anything. and its a $500 fee for a wire up to 10k and $600 up to $20k.
Sounds like he thinks you're confusing the fee for the minimum.
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Old 01-18-2012, 07:38 PM   #714
tedSTRETCH
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Re: Official Americas Cardroom Help Desk

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Originally Posted by tedSTRETCH View Post
Is there any way to make the sound and action alerts work without having your mouse hovering over the table?
.
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Old 01-18-2012, 10:31 PM   #715
Mitch Evans
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by LOLRussians View Post
I would assume this means the minimum you can wire transfer is $500
Nope. The ACR dude clearly said the fee is $500 for a wire. The minimum is $5,000.

Last edited by Mitch Evans; 01-18-2012 at 10:32 PM. Reason: post #672
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Old 01-19-2012, 02:44 AM   #716
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Re: Official Americas Cardroom Help Desk

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Originally Posted by Mitch Evans View Post
Nope. The ACR dude clearly said the fee is $500 for a wire. The minimum is $5,000.
$500 or 500,000 FPPs. Better than nothing, but 500,000 FPPs does take quite some time to accumulate.
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Old 01-19-2012, 04:30 PM   #717
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by TreysFull View Post
I can't fiqure out is how to open the tourny lobby for the tourny you are playing in without going back to the main lobby and finding your tourny in the list?
Launching a friendlier Tournament Lobby is in our list. We will make it easier to use very soon.

Quote:
Originally Posted by Icebeast26 View Post
How are points for the 65K rake race calculated? Are these points the equivalent of FPP's Earned or is there something I'm missing?
Race points are calculated like this: rake*1.25

Quote:
Originally Posted by bigpotpoker View Post
lol $500 for a wire wtfffffffffff before it was free, all of a sudden you have to pay $500, doubt this is real.
Before players had one free bank wire every month. Right now you can cash out a minimum of $5000 using this method and you can use fpps to pay for it as well: it's either $500 or 500,000 fpps.

Quote:
Originally Posted by tedSTRETCH View Post
Is there any way to make the sound and action alerts work without having your mouse hovering over the table?
Right now the window must be active, but in an upcoming new version that will be changed.
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Old 01-19-2012, 05:03 PM   #718
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by GBCASH1004 View Post
Hi ACR! I have a question if i cant play the 75K GTD but i won a satellite(FPP tourney) into it can i change it for TD's? Thanks for having such great customer support on 2p2 BTW!
Hi there! Congrats on winning the seat! The prize can't be changed for something else. Hope you can play it!
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Old 01-19-2012, 06:43 PM   #719
Milwaukee2
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Re: Official Americas Cardroom Help Desk

For those that have the debit card, are there any fees for using the card in addition to the monthly fee?

Thanks
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Old 01-20-2012, 01:40 AM   #720
bigpotpoker
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Re: Official Americas Cardroom Help Desk

so why cant we get 1 free one still??????? $500 is absurd
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Old 01-20-2012, 02:19 AM   #721
BeerBottlez
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Re: Official Americas Cardroom Help Desk

I got a software update today is their anything new or bug fixes from it?
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Old 01-20-2012, 01:40 PM   #722
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by bigpotpoker View Post
so why cant we get 1 free one still??????? $500 is absurd
Back in the day bank wires were simple and cheap but the story has changed for a number of processing methods as you may know. Right now we can't absorb all the cost of bank wires as they get more and more expensive. There are still other methods you can use if you don't want to pay a 10% fee (or less for higher amounts).
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Old 01-20-2012, 02:49 PM   #723
TreysFull
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by TreysFull View Post


Also when playing heads-up cash games it seems like it hides the villians mucked cards at times when you should be able to check to HH and see them. Am I wrong here?

.
.
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Old 01-20-2012, 10:19 PM   #724
Mike_The_Mad
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Re: Official Americas Cardroom Help Desk

Is it normal for check cashouts to take more than 9 business days from being processed to be delivered? The history says it was sent regular mail on the 9th and I can't think of many places that would take more than 9 days shipping via regular mail.
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Old 01-21-2012, 11:10 AM   #725
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Re: Official Americas Cardroom Help Desk

Hey ACR got a nice write up on G911. Anyone here read it?
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