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Old 10-13-2011, 04:16 PM   #26
Meekmill
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Re: Official Americas Cardroom Help Desk

& i was a doyles room player from usa and everything seems fine just changed the artwork and they said something about have bigger MMts and more rake chase i mean i like the software it good better than ap/ub and bodog and takes usa players so im happen u get rakeback other than the problem this week on paying it bc of the switch but also for cash they have bbj which is like 380k right now and you can straddle at the cash games tables which i loveeee lol so if you see some straddleing all the time it me
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Old 10-13-2011, 04:20 PM   #27
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Re: Official Americas Cardroom Help Desk

oo yeah one other thing than the rakeback thing is are you guys going to have a fpp store bc i have a bunch and i wanna be able to buy stuff like ipods and cothes and tvs labtops jewerly whatever it is you know you need to get that and everyone will be happen bc right now all u can do is play those sitngoes to win mtt seats
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Old 10-13-2011, 04:40 PM   #28
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Re: Official Americas Cardroom Help Desk

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Originally Posted by Meekmill View Post
hey whats the deal with the rakeback this week it hasnt been paid yet
It was an issue with the recent update from Doyles to ACR and should be fixed by tomorrow, the current rakeback is paid out manually today and the overview should be back on soon under the Rewards tab.
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Old 10-13-2011, 04:50 PM   #29
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Re: Official Americas Cardroom Help Desk

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Originally Posted by Meekmill View Post
oo yeah one other thing than the rakeback thing is are you guys going to have a fpp store bc i have a bunch and i wanna be able to buy stuff like ipods and cothes and tvs labtops jewerly whatever it is you know you need to get that and everyone will be happen bc right now all u can do is play those sitngoes to win mtt seats
Rakeback was just paid... Sorry about the delay.
We will launch a lyalty program in December and with will come the ACR store.

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Originally Posted by 39suited View Post
It was an issue with the recent update from Doyles to ACR and should be fixed by tomorrow, the current rakeback is paid out manually today and the overview should be back on soon under the Rewards tab.
Thank you 39suited!
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Old 10-13-2011, 05:10 PM   #30
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Re: Official Americas Cardroom Help Desk

When is the sportsbook gonna be available?
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Old 10-13-2011, 05:28 PM   #31
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Re: Official Americas Cardroom Help Desk

Is there super turbo 6 max sngs in the 2-10$ range? if so i might give this site a try. Also would someone be kind enough to post a screen shot of what the software looks like.
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Old 10-13-2011, 05:48 PM   #32
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Re: Official Americas Cardroom Help Desk

alright yeah just got my rakeback thank guys have good day cya at tables
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Old 10-13-2011, 06:29 PM   #33
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Re: Official Americas Cardroom Help Desk

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Is there super turbo 6 max sngs in the 2-10$ range? if so i might give this site a try. Also would someone be kind enough to post a screen shot of what the software looks like.
The lowest regular SNG start at $5 and are available as Regular, Turbo and Super Turbo, next are 10+1. However it usually takes some time before they fill up and you may have to switch to Heads-Up if you get easily bored.
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Old 10-13-2011, 06:35 PM   #34
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Re: Official Americas Cardroom Help Desk

Any drawbacks to a rakeback account? For instance, are points earned at a slower rate as on the Merge network?
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Old 10-13-2011, 06:42 PM   #35
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Re: Official Americas Cardroom Help Desk

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Is there super turbo 6 max sngs in the 2-10$ range? if so i might give this site a try. Also would someone be kind enough to post a screen shot of what the software looks like.
Here you go!

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Old 10-13-2011, 11:04 PM   #36
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Re: Official Americas Cardroom Help Desk

Any plans for a MAC client in the near or distant future?
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Old 10-13-2011, 11:23 PM   #37
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Re: Official Americas Cardroom Help Desk

Will there be an update to show mucked cards?
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Old 10-14-2011, 07:18 AM   #38
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Re: Official Americas Cardroom Help Desk

I received my first bounced check from Doyles room today. Not happy-charged a return check fee as well. Let's see how things go and if this is going to be commonplace.
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Old 10-14-2011, 07:23 AM   #39
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Re: Official Americas Cardroom Help Desk

I'm very glad that you fixed the betting amount issue, now I don't have to do math to raise, which is a huge improvement. I'm also glad that the leave table bug has been fixed also.

Why do I have to shutoff my sonar protection on my norton anti virus to be able to open up america's cardroom and the FPP's are not updating in the cashier page.
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Old 10-14-2011, 10:26 AM   #40
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Re: Official Americas Cardroom Help Desk

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Why do I have to shutoff my sonar protection on my norton anti virus to be able to open up america's cardroom and the FPP's are not updating in the cashier page.
Most anti virus recognize parts of gaming software as potential threat due to a casino implementation, I also had the same problem on the iPoker network as well. Concerning the FPP's, they don't update instantly and it takes a few minutes, checked that myself yesterday after I finally seen an Omaha table
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Old 10-14-2011, 10:56 AM   #41
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Re: Official Americas Cardroom Help Desk

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Originally Posted by The_Machine View Post
I received my first bounced check from Doyles room today. Not happy-charged a return check fee as well. Let's see how things go and if this is going to be commonplace.
I really hope they resolve this issue in a timely matter, which I honestly think they will. Could you please keep us updated on the situation?
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Old 10-14-2011, 10:59 AM   #42
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by The_Machine View Post
I received my first bounced check from Doyles room today. Not happy-charged a return check fee as well. Let's see how things go and if this is going to be commonplace.
Please make sure to send the details for this to the ACR Rep via PM on 2+2 as well, so they can investigate what exactly happened.
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Old 10-14-2011, 02:01 PM   #43
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Re: Official Americas Cardroom Help Desk

Quote:
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I received my first bounced check from Doyles room today. Not happy-charged a return check fee as well. Let's see how things go and if this is going to be commonplace.
When did you deposit your check?
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Old 10-14-2011, 02:02 PM   #44
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by The_Machine View Post
I received my first bounced check from Doyles room today. Not happy-charged a return check fee as well. Let's see how things go and if this is going to be commonplace.
When this happen please send an email to cashouts@AmericasCardRoom.eu with the cashout details. They will tell you exactly what happened.

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Originally Posted by TPayne View Post
Will there be an update to show mucked cards?
Yes, there will be an update for that very soon.

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Originally Posted by etothemc2 View Post
Any plans for a MAC client in the near or distant future?
Yes, it is in the list
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Old 10-14-2011, 03:49 PM   #45
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Re: Official Americas Cardroom Help Desk

Is there any chance of adding some 2 table sng's?
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Old 10-14-2011, 06:36 PM   #46
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Re: Official Americas Cardroom Help Desk

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Originally Posted by bigpotpoker View Post
When did you deposit your check?
Oct. 11th bounced on 13th
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Old 10-14-2011, 06:39 PM   #47
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Re: Official Americas Cardroom Help Desk

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Concerning the FPP's, they don't update instantly and it takes a few minutes, checked that myself yesterday after I finally seen an Omaha table
It's been a few days.
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Old 10-14-2011, 07:20 PM   #48
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Re: Official Americas Cardroom Help Desk

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Afaik Washington State and Maryland are blocked due to the legal situation.
More like due to Yatahay's choice, which I wish they'd reconsider, especially with WA state (we are one of the states that has a skill game provision) but if not I guess we just play elsewhere. I do understand the Maryland block, especially with what they have gone through personally. With how they have continued though, the WA block makes no sense. It's akin to a murderer not jaywalking when leaving the scene of a crime for fear of breaking a law.

Let me repeat that no one has ever been charged there and no one ever will be. It's a complete joke and everyone knows that including the people who slipped it in without debate, attached to a must pass (similar to the UIGEA) in the middle of the night years ago.
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Old 10-14-2011, 07:38 PM   #49
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Re: Official Americas Cardroom Help Desk

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When did you deposit your check?
Received on the 8th, deposited on 8th, bounced on 10th-11th
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Old 10-14-2011, 08:33 PM   #50
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Re: Official Americas Cardroom Help Desk

I won multiple seats to tonight's $3500, do i get tourney dollars for the second seat or is it just gone?
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