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Old 10-12-2011, 06:38 PM   #1
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Official Americas Cardroom Help Desk (Or see WPN sub-forum)

We’re very excited to open this thread in order to assist you, our valued Americas Cardroom players, with any questions or concerns you may have.

We at ACR strive to improve our product everyday so feel free to use this thread for all comments and suggestions of ways we can make your online poker playing experience as enjoyable as possible.

We look forward to hearing from you!

The ACR Staff
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Old 10-12-2011, 06:43 PM   #2
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Re: Oficial Americas Cardroom Help Desk

Hello, just wondering how are you able to be open to the US market? As a Canadian just curious as I am trying to find a good place to play and don't won't to run into another FT problem.
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Old 10-12-2011, 07:06 PM   #3
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Re: Oficial Americas Cardroom Help Desk

I am assuming that this is the ex-Doyle's Room on the Yatahay Network?

EDIT: sorry, I just saw the last post in the Doyle's thread that this is in fact the new thread. Welcome, again
note to self - read before poasting.
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Old 10-12-2011, 07:50 PM   #4
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Re: Official Americas Cardroom Help Desk

is rakeback offered?
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Old 10-12-2011, 07:52 PM   #5
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Re: Official Americas Cardroom Help Desk

Great name for a poker site! Welcome to the forum!
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Old 10-12-2011, 08:15 PM   #6
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Re: Official Americas Cardroom Help Desk

What cashout methods are offered to american players and whats the average wait time? does your room use the same cashier as the rest of the yatahay network?
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Old 10-12-2011, 08:16 PM   #7
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Mr.Rec View Post
is rakeback offered?
Yes some affiliates offer 27% rakeback.

Quote:
Originally Posted by sirsmokespiff View Post
What cashout methods are offered to american players and whats the average wait time? does your room use the same cashier as the rest of the yatahay network?
Everything regarding this remains the same as it already used to be at DoylesRoom.
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Old 10-12-2011, 08:33 PM   #8
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Re: Official Americas Cardroom Help Desk

Are there any staes that are not aloowed on your site?
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Old 10-12-2011, 08:56 PM   #9
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Re: Official Americas Cardroom Help Desk

Will the shortcut icon remain the Doyle's Room logo?
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Old 10-12-2011, 09:23 PM   #10
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Re: Official Americas Cardroom Help Desk

RB accounts from doyles room carry over?
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Old 10-12-2011, 09:24 PM   #11
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by jdawg91 View Post
RB accounts from doyles room carry over?
Yes.
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Old 10-12-2011, 09:57 PM   #12
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Re: Official Americas Cardroom Help Desk

When will the sportsbook be open?
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Old 10-13-2011, 12:39 AM   #13
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Re: Official Americas Cardroom Help Desk

any plans to change the 6 game table limit?
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Old 10-13-2011, 01:02 AM   #14
MrAggromonkey
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Re: Official Americas Cardroom Help Desk

wtf bad beat jack pot tables everywhere
wtf client not showing the losing hand
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Old 10-13-2011, 12:16 PM   #15
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by skubba View Post
Are there any staes that are not aloowed on your site?
Afaik Washington State and Maryland are blocked due to the legal situation.

Quote:
Originally Posted by gadolparah View Post
any plans to change the 6 game table limit?
This should be fixed now with the latest update.
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Old 10-13-2011, 12:21 PM   #16
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by pianospike View Post
Great name for a poker site! Welcome to the forum!
ACR has been around since 2001.
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Old 10-13-2011, 12:51 PM   #17
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Re: Official Americas Cardroom Help Desk

Is Holdem manager allowed?
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Old 10-13-2011, 12:58 PM   #18
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by gadolparah View Post
any plans to change the 6 game table limit?
Right! It should be fixed by now. Please try again

Quote:
Originally Posted by bigpotpoker View Post
When will the sportsbook be open?
Right now we are focusing on the poker brand, but whenevr that changes we will let everybody know.

Quote:
Originally Posted by TPayne View Post
Will the shortcut icon remain the Doyle's Room logo?
Yes, players would have to uninstall and and install again if they wish to change it.

Quote:
Originally Posted by MrAggromonkey View Post
wtf bad beat jack pot tables everywhere
wtf client not showing the losing hand
Please send us more information about this to affiliates@americascardroom.com

I think this link will answer most of your questions. Its a FAQ about the DR accounts transitioning to ACR accounts:
http://www.americascardroom.eu/doyles-faq/
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Old 10-13-2011, 12:59 PM   #19
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by pianospike View Post
Great name for a poker site! Welcome to the forum!
Thank you!!!!
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Old 10-13-2011, 01:02 PM   #20
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by virtua_fish View Post
Is Holdem manager allowed?
Nope. For now only PokerTracker3 works with the Yatahay Network software

Last edited by ACR Rep; 10-13-2011 at 01:08 PM.
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Old 10-13-2011, 01:11 PM   #21
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by ACR Rep View Post
Nope. For now only PokerTracker3 works with the Yatahay Network software
Just tested the latest PT3 version on the new software client and HUD + import works fine.
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Old 10-13-2011, 01:49 PM   #22
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Re: Official Americas Cardroom Help Desk

Deposited my check on Monday, it never cleared and as of today my bank has it on hold.
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Old 10-13-2011, 01:59 PM   #23
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Re: Official Americas Cardroom Help Desk

How are the pointsrace points calculated for regular mtts or at the cash tables?
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Old 10-13-2011, 03:37 PM   #24
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Re: Official Americas Cardroom Help Desk

Quote:
Originally Posted by Matsamuy View Post
Deposited my check on Monday, it never cleared and as of today my bank has it on hold.
Please contact support@americascardroom.eu to find out what happened to your check.

Quote:
Originally Posted by samm1ch View Post
How are the pointsrace points calculated for regular mtts or at the cash tables?
Race points are calculated in the following way: rake * 1.25
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Old 10-13-2011, 04:12 PM   #25
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Re: Official Americas Cardroom Help Desk

hey whats the deal with the rakeback this week it hasnt been paid yet
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