Official Americas Cardroom Help Desk - Page 7 - Internet Poker

39suited · 10-19-2011, 06:36 PM

Quote:

Originally Posted by Icebeast26

2) Larger cards (Board and Player Hands).
3) Improved 4-color deck.

They are working on those two at the moment, it was mentioned in the old Doyles thread on 2+2. The other two I don't know, but I am sure the Rep will comment on them shortly.

Schwatt · 10-19-2011, 10:10 PM

Are there any reputable affiliates offering rakeback on ACR yet? Googling results in a few sites that look shady as ****.

sizzlinbetta · 10-20-2011, 01:03 AM

I won a doyles package for punta cana and have been trying to e-mail you guys about getting my stay extended instead of ending sunday ending monday so if i'm out i can play online there...pm here would work fine too

Thrash370 · 10-20-2011, 05:58 AM

Quote:

Originally Posted by Schwatt

Are there any reputable affiliates offering rakeback on ACR yet? Googling results in a few sites that look shady as ****.

39suited is an affiliate there you could try pming him. I tried looking at my normally used affiliate and was surprised to see they hadn't updated with ACR.

Quote:

Originally Posted by sizzlinbetta

I won a doyles package for punta cana and have been trying to e-mail you guys about getting my stay extended instead of ending sunday ending monday so if i'm out i can play online there...pm here would work fine too

I shot you a PM that should help solve your problem.

**ACR Rep** · 10-20-2011, 05:12 PM

Quote:

Originally Posted by sizzlinbetta

I won a doyles package for punta cana and have been trying to e-mail you guys about getting my stay extended instead of ending sunday ending monday so if i'm out i can play online there...pm here would work fine too

Congratulations! Please send your itinerary with the rest of your info to: Info@PuntaCanaPokerClassic.com

The people in charge of the event will help you out with that.

Quote:

Originally Posted by Schwatt

Are there any reputable affiliates offering rakeback on ACR yet? Googling results in a few sites that look shady as ****.

A lot of affiliates are getting their reviews up and requesting for special marketing material. A lot of them will be promoting ACR as soon as November starts.

**ACR Rep** · 10-20-2011, 05:26 PM

Quote:

Originally Posted by Icebeast26

ACHD, could you address these issues please:

1) Auto "top-off" in ring games.
2) Larger cards (Board and Player Hands).
3) Improved 4-color deck.
4) Cashier logs out if left open for long. Have to click Poker Lobby and back on Cashier to avoid logging in again.

1) Auto top off is very near the top, we are hoping to have it sometime here during Q4
2) Larger cards are coming with new table redesign project we're working on. Hoping for end of Q4
3) End of Q4 as well
4) This is a security feature that we have installed in case people forget their account is open. We have to have a time out here.

**ACR Rep** · 10-20-2011, 05:36 PM

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Clever Nickname · 10-20-2011, 05:40 PM

So I just started playing on the site for the first time today, and I've noticed that if I use the "tile windows" feature with, say, four windows open, rather than tiling them to fill the screen, it shrinks them all down as small as possible. Is there a way around this, or is this another thing that will be fixed in the next software improvement?

39suited · 10-20-2011, 05:55 PM

Quote:

Originally Posted by Clever Nickname

So I just started playing on the site for the first time today, and I've noticed that if I use the "tile windows" feature with, say, four windows open, rather than tiling them to fill the screen, it shrinks them all down as small as possible. Is there a way around this, or is this another thing that will be fixed in the next software improvement?

Don't think there is a way around this at the moment, but its on the list to get fixed. Right now I usually resize the tables manually but don't play more than 4 until the bug is fixed. Damn "creature of habit" with the one click as well -.-

Clever Nickname · 10-20-2011, 06:17 PM

One more thing I noticed after putting in a bit longer of a session, there needs to be a way to prevent tables from grabbing focus every time the action is on you. It makes it very hard to take notes on a player while multitabling when you get pulled away every time you manage to get two words typed.

That said, the software seems very polished in general, so once the Q4 software improvements go through, I think you'll probably have the best software of any site currently serving Americans.

39suited · 10-20-2011, 06:41 PM

Quote:

Originally Posted by Clever Nickname

One more thing I noticed after putting in a bit longer of a session, there needs to be a way to prevent tables from grabbing focus every time the action is on you. It makes it very hard to take notes on a player while multitabling when you get pulled away every time you manage to get two words typed.

That is already possible. If you are at a table (also as observer), click on the symbol in upper left corner to access the options. Under General -> Game Options there is a check box for "Auto Switch between tables".

Clever Nickname · 10-20-2011, 07:48 PM

Awesome, thanks! I totally didn't notice that.

Altitudes · 10-21-2011, 03:58 AM

Quote:

Originally Posted by Altitudes

Maybe dude. I had a $0.25 ticket that I won for some feeder tournament, and also an $11 ticket that I couldn't play at the scheduled time. I asked support if they could either give me the ticket so I could play them at a different time, or the buyin amount in cash, and they said they couldn't. WTF?

Quote:

Originally Posted by 39suited

Do you still have the TID or when it was supposed to take place? And who said that, live chat or support by email? Try to submit as much info as possible to the ACR Rep by PM on 2+2 and they will look into it, yesterday was a holiday at Costa Rica so they will just check in again today.

Sent the ACR Rep a PM yesterday, and he replied saying he sent the info to someone else higher up. I will post an update in here when I hear back.

39suited · 10-21-2011, 04:01 PM

I guess someone on Yatahay doesn't hate Pocket Queens as much right now, Bad Beat Jackpot just hit with Queens vs Kings on NL100 ... board Q-K-Q-K-7.

Who_Yaw · 10-21-2011, 05:50 PM

A few software issues. My auto-buy-in and auto-reload don't work. So, when I log in, I have to max out the table buy in because it always starts me off at the minimum. But it gets worse. The "cashier" button is next to the "OK" button when topping up. If I hit "cashier" by accident, I lose my spot on the wait list and my seat on that table.

So, please get the auto-buy-in and auto-reload working, and don't take my seat if I hit the wrong button.