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Old 10-16-2011, 04:34 PM   #61
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Re: Official Americas Cardroom Help Desk

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Originally Posted by MrAggromonkey View Post
My core point was to fire the people that work on bugs for the software if they can't fix a huge bug like not showing the mucked cards after 4 months of this being a problem.

Ok, I will be a little more positive. Nice to see a lot of commercials for you guys on TV. Kinda gives a ray of hope that online poker in the US has a chance of some growth.
lol its on tv alot were i live after midnight u see it all the time
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Old 10-16-2011, 04:44 PM   #62
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Re: Official Americas Cardroom Help Desk

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Originally Posted by MrAggromonkey View Post
My core point was to fire the people that work on bugs for the software if they can't fix a huge bug like not showing the mucked cards after 4 months of this being a problem.
It is like this on purpose. Supposed to mimic live poker where when you muck a hand it actually is mucked.
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Old 10-16-2011, 05:50 PM   #63
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Re: Official Americas Cardroom Help Desk

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Originally Posted by ACR Rep View Post
When this happen please send an email to cashouts@AmericasCardRoom.eu with the cashout details. They will tell you exactly what happened.



Yes, there will be an update for that very soon.



Yes, it is in the list
eta for the mac software???
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Old 10-16-2011, 05:53 PM   #64
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Re: Official Americas Cardroom Help Desk

what are depsoit and cashout options? how do i get rakeback ? i will sign up right now if someone from the site can tell me
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Old 10-16-2011, 06:05 PM   #65
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Re: Official Americas Cardroom Help Desk

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Originally Posted by pieceofcake View Post
what are depsoit and cashout options? how do i get rakeback ? i will sign up right now if someone from the site can tell me
Not 100% sure about all deposit and cashout options since I am not from the US. As far as rakeback is concerned, you have to look for an affiliate that offers rakeback on there, if possible with an additional rake race as further incentive. Just ask Uncle Google, he knows (almost) everything.
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Old 10-16-2011, 06:13 PM   #66
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Re: Official Americas Cardroom Help Desk

no i dont want some bull**** affiliate, i want rakeback right now
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Old 10-16-2011, 06:16 PM   #67
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Re: Official Americas Cardroom Help Desk

LOL, someone desperate to get their fix?

Not sure why all affiliates are bull****; most sites don't offer RB directly anyway. Not sure if that's the case with ACR.
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Old 10-16-2011, 07:08 PM   #68
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Re: Official Americas Cardroom Help Desk

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Not sure if that's the case with ACR.
Not really, it basically depends on the goodwill of the Rep and would be much easier through an affiliate anyways, now add a private race for some extra boost on top of the 27% rakeback and it is good value.
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Old 10-16-2011, 09:21 PM   #69
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Re: Official Americas Cardroom Help Desk

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Originally Posted by gadolparah View Post
It is like this on purpose. Supposed to mimic live poker where when you muck a hand it actually is mucked.
First of all, in live, the loser of the hand does sometimes show their hand. Second, in online poker, the way it works is that the loser always shows.
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Old 10-16-2011, 10:06 PM   #70
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Re: Official Americas Cardroom Help Desk

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Originally Posted by MrAggromonkey View Post
First of all, in live, the loser of the hand does sometimes show their hand. Second, in online poker, the way it works is that the loser always shows.
I haven't done as much playing recently, but it used to be that some networks did it that way, and some didn't, and that's just the way it was. It had never occurred to me that it was a bug, but just the way the software had been designed. Intentionally.

There is no real way to mimic live poker in this regard. You can ask to see the hand live, but if you do it repeatedly, you'll be quite unpopular at the table, and if you abuse the privilege the floor may eventually say no.
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Old 10-16-2011, 11:58 PM   #71
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Re: Official Americas Cardroom Help Desk

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Originally Posted by MrAggromonkey View Post
First of all, in live, the loser of the hand does sometimes show their hand. Second, in online poker, the way it works is that the loser always shows.

first, youre allowed to ask to see a hand but your pretty much considered a douche if you do so people dont do it. Second, in online poker, the way it works is however they choose for it to work.
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Old 10-17-2011, 03:45 PM   #72
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Re: Official Americas Cardroom Help Desk

If I qualify for a tournament through a satellite will I still get the points toward the rake race for the tournament that I qualified for?
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Old 10-17-2011, 04:56 PM   #73
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Re: Official Americas Cardroom Help Desk

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Originally Posted by The_Machine View Post
If I qualify for a tournament through a satellite will I still get the points toward the rake race for the tournament that I qualified for?
I don't see anything that would speak against it, since only the participation matters and not how you qualified for it. After all, you still pay the same buy-in as all other opponents as well, right? So yes, you will receive the Points towards the race.
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Old 10-17-2011, 05:45 PM   #74
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Re: Official Americas Cardroom Help Desk

Cake had the issue of it not showing mucked cards and then considered it a bug & fixed it.
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Old 10-18-2011, 12:31 AM   #75
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Re: Official Americas Cardroom Help Desk

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I don't see anything that would speak against it, since only the participation matters and not how you qualified for it. After all, you still pay the same buy-in as all other opponents as well, right? So yes, you will receive the Points towards the race.
Live support told me I would not get points for the tournament if I qualify for the tournament because I did not directly buy in, so I want to get confirmation from the ACR rep.
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