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Old 12-13-2011, 08:03 PM   #421
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Re: Official Americas Cardroom Help Desk

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Originally Posted by blatantlyrigged View Post
Wrong affiliate, I played on there years ago and just tried it out again recently.
Doesn't really matter at all since online poker itself in its entirety is rigged anyways according to you, right? This however is a support thread, so please take your fairy tales back to your own spam thread where it belongs. K thx bye.
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Old 12-13-2011, 09:35 PM   #422
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Re: Official Americas Cardroom Help Desk

How long does it take to cash out?
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Old 12-14-2011, 01:00 AM   #423
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Re: Official Americas Cardroom Help Desk

Can someone please tell my I cant log into the cashier?
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Old 12-14-2011, 03:10 PM   #424
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Re: Official Americas Cardroom Help Desk

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Originally Posted by ACR Rep View Post
We’re very excited to open this thread in order to assist you, our valued Americas Cardroom players, with any questions or concerns you may have.

We at ACR strive to improve our product everyday so feel free to use this thread for all comments and suggestions of ways we can make your online poker playing experience as enjoyable as possible.

We look forward to hearing from you!

The ACR Staff
i just tried to cash out with a bank wire. they are telling they charge $500 for wires 5k-10k and $600 for 10k-20k. where the hell do they get off charging these fees, when they were free last month? is this their way of getting people not to clean out their accounts? this is just flat out robbery! i was going to keep a decent amount on my balance, but stuff like this makes me think the site is shady and im gonna take a lot more off
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Old 12-14-2011, 04:00 PM   #425
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Re: Official Americas Cardroom Help Desk

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Originally Posted by gfunk1974 View Post
i just tried to cash out with a bank wire. they are telling they charge $500 for wires 5k-10k and $600 for 10k-20k. where the hell do they get off charging these fees, when they were free last month? is this their way of getting people not to clean out their accounts? this is just flat out robbery! i was going to keep a decent amount on my balance, but stuff like this makes me think the site is shady and im gonna take a lot more off
In the current processing climate, especially for US wire transfers, the fees are by far higher than usual ... remember how the "cheap" bank withdrawals worked for AP/UB, Stars and FTP in the end?

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How long does it take to cash out?
You will have to be a bit more specific, where are you from and what method do you intend to use? Because all these details will definitely have an influence on the answer.
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Old 12-14-2011, 04:35 PM   #426
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Re: Official Americas Cardroom Help Desk

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Originally Posted by 39suited View Post
In the current processing climate, especially for US wire transfers, the fees are by far higher than usual ... remember how the "cheap" bank withdrawals worked for AP/UB, Stars and FTP in the end?
Oh, stfu already. $600 for a wire? Nearly every wire from Stars was around $50 and very occasionally $85-$110 when it went through more than one intermediary (and I'm talking about wires the size he's talking about).

The last 6 or so months Stars was wiring domestically, so the wires were within 24 hours and carried no fees to the players.

Please give the name of your affiliate business.


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Originally Posted by 39suited View Post
You will have to be a bit more specific, where are you from and what method do you intend to use? Because all these details will definitely have an influence on the answer.
It's really not that complicated. He's from the US. He wants to know how long it will take to get money to him - BY ANY METHOD AVAILABLE.
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Old 12-14-2011, 07:29 PM   #427
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Re: Official Americas Cardroom Help Desk

I won a seat in a tournament via satellite tourny last night but it now looks like I will be out of town and unable to play the actual tournament. Any options for geting something like the tournament dollars that Poker Stars and Full Tilt would give when you withdrew from a tournament?
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Old 12-14-2011, 11:30 PM   #428
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Re: Official Americas Cardroom Help Desk

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Originally Posted by Mitch Evans View Post

The last 6 or so months Stars was wiring domestically, so the wires were within 24 hours and carried no fees to the players.
Money moves pretty fast when its being processed by a shell corporation formed by the DOJ doing an online gambling processor sting operation.
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Old 12-14-2011, 11:38 PM   #429
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Re: Official Americas Cardroom Help Desk

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Money moves pretty fast when its being processed by a shell corporation formed by the DOJ doing an online gambling processor sting operation.
That was Quicktender. Stars wires weren't processed by the DOJ's sting.
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Old 12-15-2011, 02:43 AM   #430
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Re: Official Americas Cardroom Help Desk

Is WU a deposit/withdraw option for US players? If so, what are the withdrawl fees?
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Old 12-15-2011, 03:25 AM   #431
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Re: Official Americas Cardroom Help Desk

How much is the withdrawal fee for the other methods (other than wire)?
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Old 12-15-2011, 06:32 AM   #432
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Re: Official Americas Cardroom Help Desk

I just downloaded the ACR client. When I launch it the lobby pops up but the lobby is blank where tables would usually be listed. At the top of the client it says Connected ! Checking protocol version.... Not sure what this could be, anyone have a clue? I do have PC tools running but I clicked allow". Also my other 3 sites and PT3 are running fine with the PC tools..but it could be that maybe?
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Old 12-15-2011, 07:21 AM   #433
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Re: Official Americas Cardroom Help Desk

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Originally Posted by hoopaloopa View Post
I just downloaded the ACR client. When I launch it the lobby pops up but the lobby is blank where tables would usually be listed. At the top of the client it says Connected ! Checking protocol version.... Not sure what this could be, anyone have a clue? I do have PC tools running but I clicked allow". Also my other 3 sites and PT3 are running fine with the PC tools..but it could be that maybe?
**Nevermind, after a several minutes it just started working. Is the Deposit option down in "off" peak hours? It says it is unavailable temporarily when I try to deposit. Please help out a depositing phish
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Old 12-15-2011, 10:17 AM   #434
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Re: Official Americas Cardroom Help Desk

For those concerned about cashouts - I had a good run in one of the ACROSS tourneys and was able to process a cashout over $2000. After getting some documentation to them (drivers license, utility bill) because it was a first cashout, they processed my check in less than a week and even sent it FedEx. The check is non discript (says nothing about ACR or poker) and was accepted by my bank for deposit. Now as long as it clears, totally good experience.
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Old 12-15-2011, 04:57 PM   #435
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Re: Official Americas Cardroom Help Desk

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Originally Posted by hoopaloopa View Post
**Nevermind, after a several minutes it just started working. Is the Deposit option down in "off" peak hours? It says it is unavailable temporarily when I try to deposit. Please help out a depositing phish
If you haven't been doing anything for a certain time while being logged in, the system disables it for security reasons as far as I know. As soon as you become active again, it should work without any problem - don't remember how long it was tho, maybe 4-5 min?
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