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Old 10-13-2011, 12:21 PM   #16
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Re: Official Americas Cardroom Help Desk

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Originally Posted by pianospike View Post
Great name for a poker site! Welcome to the forum!
ACR has been around since 2001.
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Old 10-13-2011, 12:51 PM   #17
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Re: Official Americas Cardroom Help Desk

Is Holdem manager allowed?
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Old 10-13-2011, 12:58 PM   #18
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Re: Official Americas Cardroom Help Desk

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Originally Posted by gadolparah View Post
any plans to change the 6 game table limit?
Right! It should be fixed by now. Please try again

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Originally Posted by bigpotpoker View Post
When will the sportsbook be open?
Right now we are focusing on the poker brand, but whenevr that changes we will let everybody know.

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Originally Posted by TPayne View Post
Will the shortcut icon remain the Doyle's Room logo?
Yes, players would have to uninstall and and install again if they wish to change it.

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Originally Posted by MrAggromonkey View Post
wtf bad beat jack pot tables everywhere
wtf client not showing the losing hand
Please send us more information about this to affiliates@americascardroom.com

I think this link will answer most of your questions. Its a FAQ about the DR accounts transitioning to ACR accounts:
http://www.americascardroom.eu/doyles-faq/
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Old 10-13-2011, 12:59 PM   #19
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Re: Official Americas Cardroom Help Desk

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Originally Posted by pianospike View Post
Great name for a poker site! Welcome to the forum!
Thank you!!!!
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Old 10-13-2011, 01:02 PM   #20
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Re: Official Americas Cardroom Help Desk

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Originally Posted by virtua_fish View Post
Is Holdem manager allowed?
Nope. For now only PokerTracker3 works with the Yatahay Network software

Last edited by ACR Rep; 10-13-2011 at 01:08 PM.
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Old 10-13-2011, 01:11 PM   #21
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Re: Official Americas Cardroom Help Desk

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Originally Posted by ACR Rep View Post
Nope. For now only PokerTracker3 works with the Yatahay Network software
Just tested the latest PT3 version on the new software client and HUD + import works fine.
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Old 10-13-2011, 01:49 PM   #22
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Re: Official Americas Cardroom Help Desk

Deposited my check on Monday, it never cleared and as of today my bank has it on hold.
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Old 10-13-2011, 01:59 PM   #23
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Re: Official Americas Cardroom Help Desk

How are the pointsrace points calculated for regular mtts or at the cash tables?
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Old 10-13-2011, 03:37 PM   #24
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Re: Official Americas Cardroom Help Desk

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Originally Posted by Matsamuy View Post
Deposited my check on Monday, it never cleared and as of today my bank has it on hold.
Please contact support@americascardroom.eu to find out what happened to your check.

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Originally Posted by samm1ch View Post
How are the pointsrace points calculated for regular mtts or at the cash tables?
Race points are calculated in the following way: rake * 1.25
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Old 10-13-2011, 04:12 PM   #25
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Re: Official Americas Cardroom Help Desk

hey whats the deal with the rakeback this week it hasnt been paid yet
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Old 10-13-2011, 04:16 PM   #26
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Re: Official Americas Cardroom Help Desk

& i was a doyles room player from usa and everything seems fine just changed the artwork and they said something about have bigger MMts and more rake chase i mean i like the software it good better than ap/ub and bodog and takes usa players so im happen u get rakeback other than the problem this week on paying it bc of the switch but also for cash they have bbj which is like 380k right now and you can straddle at the cash games tables which i loveeee lol so if you see some straddleing all the time it me
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Old 10-13-2011, 04:20 PM   #27
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Re: Official Americas Cardroom Help Desk

oo yeah one other thing than the rakeback thing is are you guys going to have a fpp store bc i have a bunch and i wanna be able to buy stuff like ipods and cothes and tvs labtops jewerly whatever it is you know you need to get that and everyone will be happen bc right now all u can do is play those sitngoes to win mtt seats
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Old 10-13-2011, 04:40 PM   #28
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Re: Official Americas Cardroom Help Desk

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Originally Posted by Meekmill View Post
hey whats the deal with the rakeback this week it hasnt been paid yet
It was an issue with the recent update from Doyles to ACR and should be fixed by tomorrow, the current rakeback is paid out manually today and the overview should be back on soon under the Rewards tab.
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Old 10-13-2011, 04:50 PM   #29
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Re: Official Americas Cardroom Help Desk

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Originally Posted by Meekmill View Post
oo yeah one other thing than the rakeback thing is are you guys going to have a fpp store bc i have a bunch and i wanna be able to buy stuff like ipods and cothes and tvs labtops jewerly whatever it is you know you need to get that and everyone will be happen bc right now all u can do is play those sitngoes to win mtt seats
Rakeback was just paid... Sorry about the delay.
We will launch a lyalty program in December and with will come the ACR store.

Quote:
Originally Posted by 39suited View Post
It was an issue with the recent update from Doyles to ACR and should be fixed by tomorrow, the current rakeback is paid out manually today and the overview should be back on soon under the Rewards tab.
Thank you 39suited!
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Old 10-13-2011, 05:10 PM   #30
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Re: Official Americas Cardroom Help Desk

When is the sportsbook gonna be available?
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