Quote:
Originally Posted by fastup
They use XE.com, think its real time or 15 min delay.
They wrote this in one of their updates.
I am investor, already said so. I only hide my name if that's okay with you.
And you can't withdraw??
This is what NoiQ wrote 2nd of January;
1. Login to the BackOffice system with your current username and password.
2. Once you are logged in Click on the Poker tab.
3. There are 3 simple steps that need to be followed.
4. Login to your iPoker client and withdraw all your funds.
5. Login to your new Entraction account and deposit funds through the cashier page.
6. Good Luck at the tables.
See step 4?
You can skip everything and do step 4 then withdraw to your neteller, moneybookers, bank or whatever.
And you can change account from $ to € if you like to in the Backroom (backoffice)
So, please stop with this. It's not the truth and that's irritates me.
Now, perhaps they could have worked harder. I am sure some of them slept
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I enquired about 6 weeks ago and NOIQ Support wouldn't tell me that they used XE.com, they were unwilling to give me that information. I have no idea why but that's how it was.
I didn't see where you said you were an investor, however I could easily describe myself as an investor as I have put money on NOIQ's site. So yes, it's fine if you keep your name private, but if you're somebody of importance at NOIQ then you should go further in identifying your role and your motivations. And if you aren't anyone of significant importance then why should anyone pay attention to your answers? As I said before, more clarity would have been achieved if an official representative of NOIQ was in this Thread fielding the questions, much as FTP Doug does for his site.
If this had been done then I would have more confidence in continuing my investment with NOIQ. I have explained in this Thread what I would have preferred NOIQ to do, I understand that it would be close to impossible for them to match the expectations of each individual client, and that many clients will have had far more positive experiences than I. I'm posting to give feedback and to voice my opinion, this is the best platform for it, after all.
I have been unable to withdraw from NOIQ for several hours due to the servers being busy, I explained that already, rereading Step 4 has yet to reduce the server traffic.
NOIQ Support also told me that as I chose for my Back Room to hold my money in Dollars when I signed up, then unfortunately it would have to stay that way.
All of this is true, if that doesn't fit in with how you believe NOIQ to be run, then I don't know what to tell you? I don't expect to be called a liar for giving my feedback. You have access to information that I am unable to obtain through talking to NOIQ Support, then you give this information and act as though I'm being deliberately obtuse.
You've become the official word for NOIQ on poker's largest discussion forum, not a good business decision, if this is indicative of the lack of professionalism throughout NOIQ as a whole, then I don't hold much hope for their future viability.
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