Quote:
Originally Posted by 888Rep
888 rep, can you please be so kind and do not make cntr+c cntr+v (at least 10% of a time).
Its looks very poor from your side when u are making such a reply on the 1 of most serious issues on your poker room.
We badly need some constructive reply. 1 time, please.
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Your mail support has a very low level. Take a look at reply from 888 about me reporting scripters:
""Dear Jimmy,
This is the Operations Team at 888poker and we are contacting you with regards to your complaint.
Jimmy, thank you very much for informing us about this matter. Although we have specialized software which monitors all tables and a team of experts who study the games closely, sometimes they are not infallible, and some cases may slip though the net. We do our level best to keep our Poker Room safe for our members, and always act on information given.
I understand your concern and would like for you to know that we do not tolerate members using the “Sit out” feature for taking long periods of breaks or just to be sit out not playing, this tool was designed for short breaks between extended periods of play so that members can grab a quick break from the game.
It is not intended for use while no play is taking place at the table, or for waiting on players to join or leave the table.
We will conduct a full investigation into this issue, however due to strict company policies I will not be able to divulge our findings to you.
Please Jimmy, inform us every time you find anything suspicious, it is a pleasure to have you as a member and we look forward to assisting you again in the future.
Should you have any queries regarding this or any other issues please feel free to contact us.
Kind regards""
The most epic in this reply:
1) Im not a Jimmy. So your support just copy-paste some other email. And didnt even changed Jimmy to my name.
2) I clearly can see that 888 replier doesnt even understand what am reporting. His reply was absolutely about different issue.
3) Am curious a bit... did 888 email support read its customers emails?
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Just to finalize: again we kindly ask you to reply constructive here about scripters. Seems that 2+2 rep is out last chance to have some info about this gaining issue ? After this reply (to my email) ive lost all chances for hoping that 888 email support will redirect this issue to 888 managers.