Quote:
Originally Posted by self
888Rep:
Is Tournament Shark (a PokerProLabs.com ranking tool) allowed or restricted?
Your profile says you were logged in earlier today. If that's so, how come you haven't replied to some of our questions ITT ?
I'm sure we are all looking forward for your next post. Thanks.
I was reading PM's on the laptop. Laptop keyboard is broken so I have to wait to get back to the desktop to reply. Wasn't posting much this week as I was recovering from surgery. But have been reading and keeping up with emergencies and PM's as always.
I'll ask for an official word on "Tournament Shark," but I don't imagine it would be a problem. Basically this is the official word on what's not acceptable:
Artificial Intelligence - Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence ("AI Software") in connection with your use of the Services.
Quote:
Originally Posted by icallyou604
888rep, can you address why you guys wont change your policy regarding refunds against botters/colluding? you guys seem to be one of only major site that doesnt.
I have no insight into policy creation or administration. Collusion is dealt with on a case by case basis, and any questions or inquiries need to be taken up with Operations.
Quote:
Originally Posted by Messenjupp
@ Rep
1. Thanks for at least getting back...
2. Mine starts with p-7-en....so is this a LuckyAce thing?
3. Right now...18:16 GMT is kinda impossible to get on new tables in a reasonable time....97% of tables between NL30 and NL100 nitring and 6max have at least 2+ players on the waitlist...this is a huge pain in the ass so please do something fast...whatever it is..lol.
4. thanks...looking forward to that
5. But here is the problem....every new table I open that still has the show best hand feature on it again...it only gets rid of the tables that are already running but i keeps showing up on the new ones even when show best hand is unchecked...please fix this...shouldnt be too hard.
I'll bring up the "best hand" issue and the table availability.
Quote:
Originally Posted by mckrogh
any news for the danish platform?
I'm pretty sure progress is/has been made, but I don't think any timeline has been given.
Quote:
Originally Posted by hateraises
was getting same error... AMD_ERROR crap popping up on my screen
i also won a satelitte to Weds Challenge worth $27.50 .. it tried auto regging me and got some error and to contact support... well support is useless and couldnt even find the tourny id , then finally did and said they paid me which they HAVEN'T...
PM was sent.
Quote:
Originally Posted by self
As the 4th biggest online poker room (according to Pokerscout.com), 888 really needs to give faster access to player funds.
Simply put, the 6 day withdrawal time frame(Skrill.com) is unacceptable. If you are to ever compete for a top 3 spot, you really need to do better than this. I'm not being impossible to ask an instant model (see Pokerstars.com), but a 24hr cash-out is certainly attainable.
Please respond. Thank you.
The cash out times have been in place as is, for a long time. There are pros and cons to the process. For instance, some believe the 3 day hold policy is a largely contributing factor to the number of fish.
I can pass along your feedback, but I wouldn't be optimistic for any immediate changes.
Quote:
Originally Posted by Count Stacula
Just thought I'd share my negative experience with 888's email [I]support[I].
I emailed 888 with a complaint concerning several free rolls that would not register my enrollment in spite of my qualifying status. Not a big deal since they're only free rolls, but I was still hoping for a relatively professional reply.
Well 28 (!) days later I finally get a reply qualifying me for additional free rolls.
I replied expressing my surprise and dismay that any type of complaint should take 28 days for a response. 888 [I]support[I] replied basically saying we're too busy and that's just the way we roll.
I'd like to think that if I had a more serious complaint they would have replied sooner...but I seriously doubt it. Not exactly a reassuring experience.
That's pretty brutal mate. I'll tear a strip off someone.
Quote:
Originally Posted by self
888 Rep please confirm:
1) Do you use keylogger type of software on our computers?
If so:
2) Is it embedded into the 888 client?
Or:
3) Is it running in the memory as a separate process from the main 888 poker software?
I think we all need to know if this is a violation of our privacy!
I'm sure no one would agree with you reading our e-mail correspondence, messenger chats and logging our e-wallet passwords for that matter.
Please respond. Thank you!
I'll get some exact answers to your questions. You should definitely feel safe and secure using the software.