Originally Posted by 888Rep
We suffered some unexpected downtime today and as a result had to restart the servers. Anyone suffering any losses as a result have been and will be reimbursed within 24 hours. After which, if you are still missing funds, please contact Support@888poker.com
and they will take care of you quickly.
Apologies for any inconveniences this has caused.
I sen't them several emails about this. On one of the tables I was playing with an overpair against a weak player and expected to win a fairly decent pot when everyone got disconnected. I emailed support and they pretend nothing happened. I replied twice already telling them it was a server crash but I just get a long email telling me how its my connection that is bad...
"While most of our members play our games on a daily basis without ever encountering such problems, there are a few who experience disconnection from time to time. This is because of communication problems over the internet. As the problem originates outside of our systems, there is unfortunately very little that we can do to fix it."
I find this extremely annoying. I don't now why your server closes down full tables (especially during daytime between hands) or why there have been these times when almost *all* players get disconnected but certainly no other poker room would blame this on their customers. I've probably been one of the most patient regs in this thread but come on... This is just getting so comical. Those server crashes are costing as money and you just sweep it under the rug like all those JP bets that you have taken from players sitting out. Oh yeah, you sent me a dollar for those JP bets. I guess I can expect to be returned a big blind for being disconnected after like a year or two... Maybe well even see a reload bonus then.
Oh and congrats on almost doubling your profits on your poker room to 60 million. Its not like all your customers helped you achieve it. GG and burst the bubble!