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Originally Posted by justin
I dont understand why the last thread was closed
Probably because of this:
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Originally Posted by Two SHAE
seems that they are backtracking and saying it was a mistake rather than a planned change. Strange but I guess happy to hear that.
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Originally Posted by Two SHAE
oh okay. That's certainly interesting that the rep initially said it would be gone and now is saying it's a mistake. Glad to hear though that hand histories aren't gone just yet.
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Originally Posted by justin
this seems like an issue people should be allowed to discuss.
Not sure what's left to discuss, but go ahead I guess.
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Originally Posted by justin
I called today asking about the hand history issue and instead of giving me a simple update, they asked for my name and SN and put me on hold. Could be common way of handling most phone calls.
Yes, I would expect that's the way they handle all their phone calls. I can't remember the last time I called a business with which I had an account, when they didn't ask me for my account information.
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Originally Posted by justin
But something seemed strange about it, as if they were gathering data on which accounts were complaining about the "mistake". Has anyone else contacted support? What was your experience?
LOL, what?