Hello all, my name is marco and at 2th of febreaury i received around 2 emails of transactions made with my neteller account to this site: http://www.online-gambling-insider.c...dz-sports.html one for 2500 usd and another for 1480 usd i did not make these transactions and i proceeded to email neteller support and they told me that they were gonna lock my account and were gonna look into it and i should contact the team to verify my account, which i did providing them a telephone number at bali,indonesia since im staying here for 2 months, i proceed to answer their questions and the person i talked to about it say that they will provide a new secure ID and i will set up a new password, this was around 6 days ago i asked about the money that was stolen from my account and he said that the Surveillance team will be reviewing that and i should contact them.

At this point i havent heard from them about the funds that were stolen and these are the emails i got from said team:

Dear Client,
Due to NETELLER's inability to properly validate the information within your account, a temporary suspension of your Credit Card/Debit Card deposit option has occurred. In order to properly validate your identity, NETELLER is requesting further verification of your account details.
Please email a clear FULL VIEW colour scan or digital photograph which displays all four corners and edges of the following document(s) to accountsurveillance@neteller.com:
• A credit card statement that has been issued within the last 3 months for the card you used to deposit on February 1, 2011 displaying your name, address and the first 6 digits of the card number. Unfortunately we cannot accept online statements or screenshots
Should you have any difficulties providing copies of this documentation, or if you have any questions, please feel free to contact us.
Thank you for choosing NETELLER.
Best regards,
________________________________________
Get answers fast with NETELLER Online Help at http://help.neteller.com

http://www.neteller.com

Dear M. Pxxxx,
We had attempted to contact you at the Bali phone number you had provided us, however, we were unable to reach you.
Please reply this email with a timeframe which is best for us to contact you.
Should you have any questions or feel that you have received this email in error, please email AccountSurveillance@neteller.com
Alternatively, you may contact us for support by visiting http://www.neteller.com
Thank you for your patience and cooperation.

Kind Regards,

NETELLER Account Surveillance

And thats all the emails ive received from that department, ive received more emails from neteller vip support about how i should be contacting the surveillance department and not them, today i received this email:

Dear Mr. Marco Antonio P,

Your account has been permanently closed. We know this must be frustrating for you, but we have not made this decision lightly.
Unfortunately, due to our security protocols, we cannot tell you the exact reason for our decision. This is because we cannot risk giving unscrupulous internet users an inside look into how to circumvent our security systems. We understand that it is very unlikely that you personally would do such a thing, however, this is a necessary step to help protect the security of all of our members and merchants.

Connect with NETELLER - facebook.com/neteller
________________________________________
Gus
VIP Account Manager
Agent: 1019

Local Direct: 1.403.769.3466
Stay informed, visit our VIP lounge for all the latest updates about your VIP account

I should also mention that i still had around 900+ usd with neteller and i dont know whats going on with that money, sent email to them asking about it and still havent received a response.

Wether i recover the money that was stolen from me or not its a different issue, the way neteller is handling this problem its what concerns me and its why im making this public, im posting this on pokerstrategy.com aswell so u all poker players can learn from my experience.

cliffs: op got robbed for almost 4k usd in neteller account, neteller does nothing to invstigate it and then proceeds to close account and keeps (?) 900+ dollars in neteller account.

thats big bullshieeeeeeeeeeeeeeeet!!!
neteller doesnt even have security tokens like moneybookers..

they cant call u, but u can call them tollfree!

do it.

wow

"Unfortunately, due to our security protocols, we cannot tell you the exact reason for our decision."

I love this line from online ewallet companies. I got the same response from UMW and that was that. They never gave me a reason and refuse to answer my emails going foward. I had no money on their site thankfully...Neteller is reputable though and I'm sure if you are being honest OP that this will get straightened out.

Just a side not to my prior post about Neteller being reputable...that was me being funny. They screwed me out of money when they left the US market. They said they sent the withdrawal to my bank account but I never received it.

Ok, updates, i got a email from they last night (bali time) saying that the last email they sent me was a mistake, today i got an email saying that they are looking this matter and that my account might be "compromised" the time those transfers were made (i know ****ing genious right and that attemps were being made to get those funds back.

even if i get the money back, i found it really dumb that they made a "mistake" sending me that email about my account being closed.

ill keep u guys posted.