i received a third of my requested cash out a month later. but only after i told them id take a third now and deal with the rest later

bump


when are the better times coming in muchos?

5+ months, no payout, like 2k.

Hi guys,
are you requested yours cash outs through the muchos wallet or through the rooms in which you played?
I dont have any problems to transfer from wallet to Ongame2 Poker Heaven, and no problem to cash out from the room as well.
Why don't you try to cash out from the room, not wallet?

never???

Support is really really bad there..

anyone's getting their money ? im waiting 5 months, support saying same **** everytime

ive actually gotten all my money from them (1100 euro) but i had to contact support every day for like two months to get it

Basically I have been trying to cash out the last of my roll on there (300 euros) for over 2 months now, have surprisingly good contact with them, but they just keep saying the same thing that they will message their cashout department again... clearly lies...

I just wanted to know if anyone has managed to cash any money out from them recently? And yes I know I was stupid to put any money on there anyways but it was ages ago I deposited there when they didnt have such a bad reputation...

Thanks for any of your comments.

Weird. I always felt the support was super fast and helpful.

On a grimmer note, I never got a cent of mine off the site.

Agree

same here waiting for 1500$ for over 6 months now, they said im priority LOL

I'm still owed like 350 euro for 11 months now

thanks for redirecting my thread... so sad that this is what it has come to these days... i guess its just another ponzi scheme on a much smaller scale... just for fun will add my conversations that i have had with support to this thread in case anyone wants a laugh... like i said the support is actually really fast to get back to you... must be a little bit depressing for them dealing with us all day

Graham Raymond 2014-04-05 07:02:40
hi i have initiated a cash out to my bank from the wallet.. do you have any idea how long this will take? it has been confirmed
Muchos Support 2014-04-05 07:05:11
Hello Graham,

Please be informed that right now withdrawals take up to 15 business days to get processed. Your withdrawal is pending and will be processed asap.

Regards,
Muchos Support
Graham Raymond 2014-04-28 11:29:50
Hi, It has been well over 15 business days. Where is my money?
Muchos Support 2014-04-28 11:32:27
Hello, Graham

Thank you for your ticket. We are sorry for this small delay - we will inform the payment department about it once again. And your withdrawal will be approved as fast as possible.

Kind regards,
Muchos Support
Graham Raymond 2014-05-11 08:33:10
helllllo...

still no money in my account?... this is why i am reluctant to play with muchos poker because the money i have earnt (while earning you money!) is not being paid to me!... please again can you "inform your payment department" so that I can get my money processed!
Muchos Support 2014-05-11 09:03:52
Hello Graham!

I am very sorry for this unusual delay! I can see that everything is ok with your withdrawal. I will send a message to our Payment department and they will approve it asap.
Sorry for the inconvenience!

Regards,
Muchos Support
Graham Raymond 2014-05-16 03:59:41
wheres my money?... will look into any bodies that I can complain to very soon, as well as the obvious of posting on sites such as 2+2 letting everyone know that you dont pay out to your customers, so would like it if this could be resolved without that action being taken
Muchos Support 2014-05-16 06:12:51
Hi Graham,

Really sorry you have had this delay understandably you are not happy, what I can tell you is that money is safe, we have alerted processing to your delay and again really sorry. Funds will be arriving to you soon.

Cheers
Andrea
Graham Raymond 2014-05-24 11:55:13
STILL NO MONEY?!!!! Another week and still no funds... I guess it is your job to lie to people and tell them that their money is coming when it is clearly not... You must be so proud of yourself.
Graham Raymond 2014-05-25 05:43:23
so you have actually stopped even saying that my money is on its way? interesting
Muchos Support 2014-05-25 07:56:32
Hi Graham,

I didn't respond to the last message:
STILL NO MONEY?!!!! Another week and still no funds... I guess it is your job to lie to people and tell them that their money is coming when it is clearly not... You must be so proud of yourself.

Because there wasn't a question and i was actually quite offended.

I will check on your payout with processing tomorrow for you as they are open business hours.

Cheers
Andrea
Graham Raymond 2014-05-28 06:43:12
you were quite offended? well i guess i shouldnt say how i feel then.... tell you what if i get my money i will take it all back and apologise... but right now i dont really feel like complimenting you or the company you work for.
Muchos Support 2014-05-28 12:15:12
thank you for your understanding, it's appreciated.

we will be in touch soon

cheers
andrea
Graham Raymond 2014-06-05 11:48:23
still no money... all i can do is keep reminding you that i am here and wont go away.. also i would like to let you know i have been in contact with the Gaming Control Board in Curacao... They have given me further contact details of the Islands Justice Department Officer, who I have also contacted about my case with yourselves. As you seem to be powerless to actually initiate any kind of payout maybe highlighting it to them will help get me my money
Muchos Support 2014-06-06 07:13:20
Hi Graham,

Thanks very much for letting us know. I should point out that you have never deposited directly with us your funds have been a transfer from a 3rd party, however we are insuring that you will be paid out.

Cheers
Andrea
Muchos Support 2014-06-06 07:13:23
Hi Graham,

Thanks very much for letting us know. I should point out that you have never deposited directly with us your funds have been a transfer from a 3rd party, however we are insuring that you will be paid out.

Cheers
Andrea
Graham Raymond 2014-06-06 10:32:20
what has that got to do with anything? regardless of how my funds were transferred into my account you should be able to withdraw them. basically dont let people play with money if you are not able to pay it out to them... if it is easier for you to send them via a third party to me then that would be fine... if transferring them to my pokerstars account would be easier for example then that would be great... as long as i got the money, because pokerstars actually pay out
Muchos Support 2014-06-07 12:15:09
Hi Graham,

You can change to a transfer if thats what you wish, just login and see the rooms available.

We haven't ever had Poker Stars on the list however.

We have also sent a new message over to processing for you.


Cheers
Andrea
Graham Raymond 2014-06-08 13:05:58
to be honest i dont trust any of those sites on your list, and now i have been waiting so long on here i dont really want to cancel it if i have to start all over again... just really hope it does actually get cashed out at some point by yourselves... i basically only trust pokerstars now
Muchos Support 2014-06-09 05:59:03
Hi Graham,

Ok if you want to do that, no problem. Thank you.

Andrea

Ok so looking at this thread it is obvious they wont cash out for me. So I am gonna cancel the cashout and try transferring the money to another site then try cash out from there... I cannot cash out from ongame (long story) has anyone ever tried cashing out from any of the sites they allow u to transfer between? And what has your experiences been with these? Thanks for any help.

We've all thought of doing that. Problem is that it doesn't work, they won't let you transfer to a non 'muchos' room and just blame technical reasons on why the transfer won't go through. It's been like 3 weeks and still money isn't being transferred to the Superstack wallet.

ok thx punter will try another one and get back with my progress (or lack of)

sum of 900eur withdrawal, 6 months, and getting idiotic answers from support Do they have a phone number?
They have a curacao gaming license, what if everyone here send to curacao egaming a message ? Cancelling their gaming licence may fasten withdrawals

What is the name of the 3rd party room your balance came from?

Are there non "Muchos" rooms available?

anybody know the owners of muchos?

go to http://www2.curacao-chamber.cw/companyselect.asp "Muchos Gaming" and you find out who is the owner.

so muchos transefred me some $ to enet, but the problem is that i need to make a depo first in order to unlock payment method u guys think its safe to do that ? 20E min, i guess its worth the risk...

The ENET skin is a "muchos" skin I believe so cashing out through them is just cashing out through muchos. You need to try to move the money to a room that is not a muchos room such as Pokerheaven ongame or Winning Poker superstack.

yep ur right, trying right now to transfer some to pokerhaeven

actually iv read some pages back in this thread and some said enet cashier is independent...

Another one unfortunated with Muchos Poker.

Since 1rst december 2013, six cashouts porcessing without any result.

I discovered Muchos Poker via the rakeback program of NoteCaddyEdge after buying their package. I always thought there were a trustly company but they link Muchos here : http://www.notecaddyedge.com/rakeback1.html; and they do nothing to help us with Muchos Poker, just as much as the suppport of Muchos is a joke.

I posted in their forum today hoping they could intervene: http://www.notecaddyedge.com/forums....fraud-4187432/

(Sorry for my very approximative english)