***MintedPoker / Minted Poker Official Support & Promotions Thread*** - Page 532 - Internet Poker

MintedNeil · 02-08-2012, 02:09 PM

Quote:

Originally Posted by MicroPimpin

Whatever the cause it looks like they can't fix it. Pretty much makes the site unplayable except for penny players.

Thanks for your post, I am hoping you will find things are beginning to move, I know we (and I really me "we" as it drives me mad also) don't like waiting but sometimes we have too

Regards Neil

Malefiicus · 02-08-2012, 02:27 PM

Quote:

Originally Posted by MintedNeil

Cash outs are beginning to move, is it because people have emailed and provided links etc or is it because we have actually been working with the network on things and now they are catching up?

So if that's the case people now believe?

Neil, not to argue, but cashouts are not beginning to move, at least as far as we can see. Nobody has posted about a large cashout from after 12/31. Nobody has posted about a small cashout since 1/9. At least, when it comes to WU. This puts the WU delay at the longest it's ever been. Neteller is taking almost a month, MB is taking about the same for sizable withdraws. Basically, every form of payment is hovering in similar time frames which have up to this point only grown.

I hope cashouts are beginning to move, but that's not how things appear to be going. In regards to the rest of the post, it doesn't make sense that things would go from flowing smoothly to barely flowing at all from November to December. It doesn't make sense that the delay has continued to only grow for months, not showing any signs of shrinking.

I guess what you're saying is that the processor changed it's terms on you guys sometime around December, and in doing so required a bigger buffer of money from you in case of chargebacks and whatnot. Everleaf makes the buffer up with player withdraws, so our money is technically stuck in the buffer at the processor, and until people withdraw more money you can't send out withdraws.

****ty, but believable. If that's the case, thanks for filling me in Neil.

MintedNeil · 02-08-2012, 02:30 PM

Quote:

Originally Posted by Malefiicus

My original question went something like this. "Hi, I'm wondering why cashouts are taking so long, and it's not due to the holidays or a high number of requests. In November it took 4 days on the high, December, 2-3 weeks. January, 3-4 weeks, February, 5-? weeks. It doesn't make sense that for the past 6 months or so before November nobody was cashing out, and now over the past 2 1/2 months, an excessive amount of people have cashed out continually. I cashed out on 1/10, and at the current rate I won't see that till the end of February or early March. What's going on?"

Please wait for a site operator to respond.

You are now chatting with 'Natalia'

Natalia: Welcome to Live help, my name is Natalia.
Natalia: hello
Natalia: One moment please while I review your question.
Wali: Hi.
Natalia: you cashed our via WU and currently we are experiencing huge delays in sending the funds via WU to the US players
Natalia: due to high amount of requests
Wali: So nobody was cashing out before December, and since then the cashout requests have what, tripled consecutively for the past 2 1/2 months?
Wali: also, I'm not mad at you or anything, I undertstand you're just customer service. I'm just mad at the site.
Wali: I understand they probably give you standard stuff to say
Wali: but this just doesn't add up
Wali: Then the European withdraws are also slowed
Wali: they're taking 4 weeks via some methods
Wali: I trust the LGA in their regulation, but something is amiss
Natalia: yes, please understand, that now our operations dept is negotiating with WU processor to send the funds to the players and they are only allowed to send just a few a day
Wali: So did the processor change in December?
Natalia: no, we use the same processor but due to huge amount of cash outs -our operations is in a kind of restriction to send the funds -they are allowed to send just a few a day
Wali: So are they trying to do anything other than negotiate with this processor? Sites like Lock Poker are getting out WU requests in 3-4 days with a much larger player base.
Wali: There's clearly a solution to this problem yet nothing has been done over the past 2 1/2 months as far as I can tell
Natalia: unfortunately at this time we do not have any other info, other than that, but i can assure that our operations dept is working hard to find some new solutions to commit their cash outs
Wali: Do you have any explanation for the delay in Euro withdraws?
Wali: I just want to make sense of what's going on, but this isn't helping.
Natalia: the same issue-huge amount of cash outs to the European players as well

Neil, I take it you can't say anything more than this bull****ter? Also, I know I'm taking an aggressive tone but I can stand delays, I can't stand the lies. Also, just fwiw I do think you're probably one of the best reps out there, but this site is clearly garbage.

Hi M
The strain on WU was originally placed when the US wire processor decided to remove this service, the network then looked at another route but they also declined because of the "Risk" they saw in processing these transactions.

This meant the WU route was over subscribed as people changed their cash out requests, WU place restrictions on the network for transactions much the same as if you do personal transaction with them, just like many others do.

2 1/2 months is a very long time I agree but banks and processors don't agree to many things very quickly and sometimes after 4/5 weeks of negotiation it still falls through.

I can't comment if its different for Lock or what hoops they have to negotiate

I am sorry if this doesn't answer anything for people, but I am often berated for telling the truth and not spinning it.

Regards Neil.

JonCash31 · 02-08-2012, 02:31 PM

Quote:

Originally Posted by bandonlooper1

since august i have raked 6k on everleaf. i will not play another hand on this network until us players can get money in 21 days or less.

edit - i realize 6k in 7-8 months is nothing but i got nothing else to use as leverage.

I did about 5k/mo and just from the restrictions alone now do about 2k. I know there are others and some raked even more, but EVL interests lie in controlling the player pool. I think if literally no one played on their sites for a while it would get them lifting the restrictions, but that's impossible. I don't think the cashouts would change though even then. As was posted there is another thread showing this backlog has happened every year at some point. The system in place doesn't end up working forever, but as Neil has said they end up figuring it out eventually.

lulz_ontheriver · 02-08-2012, 02:34 PM

Neil, thanks for explaining this.

AUGUY55 · 02-08-2012, 02:36 PM

Quote:

Originally Posted by ez2cy

If they could?

They can! I've played on sites and cashed out and only took a day or two. If they can do it, why can't the rest?

O RLY?

And which sites would those be? Especially post black friday. In the US.

Please enlighten all of us.

MintedNeil · 02-08-2012, 02:37 PM

Quote:

Originally Posted by jmurjeff

Neil,

Any chance the Mintedpoker webpage will be updated? When you click the promotions tabs some of the dates are old. Like the facebook freeroll on this page that I listed below says June 2011. The rakerace is also listed as June. I guess this page doesn't get updated.

http://www.mintedpoker.eu/en/promotions

Hi Jeff
That's bad really bad, leave it with me don't know why this has happened as I am the one who is always going on to others about the info being incorrect.

Please leave it with me

Regards Neil

Malefiicus · 02-08-2012, 02:46 PM

Quote:

Originally Posted by MintedNeil

Hi M
The strain on WU was originally placed when the US wire processor decided to remove this service, the network then looked at another route but they also declined because of the "Risk" they saw in processing these transactions.

I am sorry if this doesn't answer anything for people, but I am often berated for telling the truth and not spinning it.

Regards Neil.

Thanks, that adds to the amount of sense things are beginning to make. Not happy for the delays, but definitely happy to have more of an answer.

abitofknavery · 02-08-2012, 04:34 PM

is it true that it is not possible to chat with people on other skins? i saw it mentioned once here but not sure if its true. I have been playing someone off and on this week heads up and sometimes he sits euros table sometimes USD trying to tell him euros will kill us in rake but im guessing chat doesnt go through?

ez2cy · 02-09-2012, 07:45 AM

Quote:

Originally Posted by AUGUY55

O RLY?

And which sites would those be? Especially post black friday. In the US.

Please enlighten all of us.

AP just two days before Black Friday.

Party Poker just a month ago (almost instant with their prepaid MC).

Enlightened?

jmurjeff · 02-09-2012, 07:58 AM

Quote:

Originally Posted by ez2cy

AP just two days before Black Friday.

Party Poker just a month ago (almost instant with their prepaid MC).

Enlightened?

Party Poker does not serve US customers.

ez2cy · 02-09-2012, 08:01 AM

Quote:

Originally Posted by jmurjeff

Party Poker does not serve US customers.

So?

My point was a site taking too long to get money off of. Point was it can be faster if they chose to, or took the time to.

I never said anything about US players.

**Bobo Fett** · 02-09-2012, 09:54 AM

Quote:

Originally Posted by ez2cy

AP just two days before Black Friday.

Party Poker just a month ago (almost instant with their prepaid MC).

Enlightened?

If you were fool enough to play on AP as a non-US player any time in the last couple of years, you lose pretty much all credibility when it comes to advice on where to play. Nothing but pure luck you didn't lose whatever you had there.

ez2cy · 02-09-2012, 11:48 AM

Quote:

Originally Posted by Bobo Fett

If you were fool enough to play on AP as a non-US player any time in the last couple of years, you lose pretty much all credibility when it comes to advice on where to play. Nothing but pure luck you didn't lose whatever you had there.

If I was fool?

I got my money from AP.

How many of you "smart" ones got your money from FTP?

I said it along, AP just got caught, the others will eventually. Did they?

The defense rests your honour!

**Bobo Fett** · 02-09-2012, 11:58 AM

I'm talking about playing on a site that had cheated players and pulled dozens of other super-shady moves over the years, when you had choices of many, many other sites. If you're using the argument that they're all super-shady and only Cereus got caught, well, LOL @ that being a justification for playing there. But if you played there then and still feel it was a solid move, you and I are never going to agree on this, so I'm sort of sorry I even mentioned it as it's only going to lead to a bigger derail. I just hope that in the future you take a site's history of how they deal with players into more account than you did with Cereus, but that will be up to you to decide, of course.

Just seemed odd to me that you'd be so quick to condemn a site that seems to have very good customer service and does whatever it can for players, as soon as they have an issue with payments, as so many US-facing sites do in the current online poker climate. Not that this isn't a serious issue, mind you.