Quote:
Originally Posted by Bonneville
My deposit experience... not a good one (so far).
Decided to put a small BR on RPM/Merge. Decided to use standard WU as it seemed the simplest and most reliable option. Unfortunately, the person processing my transfer swapped sender and receiver info. So, when I submitted my MTCN, it erred. I called WU and managed to get the names swapped, but it was not possible to re-submit the deposit. So, I called WU again to change the recipient name. I submitted the MTCN... and nothing. I got on RPM chat (which takes 20-30+ minutes to get someone) and they say it usually takes 20 minutes, but mine was already in process for 6 hours. They just said, 'sorry, we are experiencing some delays.' So, I emailed support@rpm. No response in 12 hours and counting. The only good news is that the transfer has not yet been picked up so I could transfer it and just be out the $12 WU fee. But, that still leaves me without a site...
At any rate, there have been a lot of "it's fast and easy" stories. Hopefully, I am just an exception, but, as always with these transactions, ymmv.
Agree with Lempke, this sounds like WU made the error.
Also, if you are on RPM, go to the RPM website and access the Live Chat through the RPM Website. They have their own "VIP Live Chat" and it is 10x better than the regular Merge chat. RPMJon is great and will do everything he can to help you.
Definitely should use the RPM Live Chat not Merge if you signed up on RPM. Thats one of the main reasons to sign up for RPM over some of the other skins!
Quote:
Originally Posted by Bonneville
^^^ Agreed that the headaches started with a WU error, but problem resolution hasn't been that great (yet). If things get resolved, I'll be sure to post here and let everyone know.
Definitely should visit RPMJon at the RPM Live Chat and I would probably PM RPMSeth also. They will have you fixed as fast as is possible.