I submitted my withdrawal mid-May and then did the id verification process which was confirmed. However, it still said pending approval a week ago so I sent an email to make sure Carbon had everything they needed (I'd hate to wait two months only to discover I hadn't done everything).
Anyways, i got this reply last night.... thought I'd share the 6-8 weeks comment. It's better than FT's current statements
Thank you for contacting us.
Thank you for your email. We sincerely apologize for the delay in responding, we are currently experiencing a high volume of emails. Staff adjustments are being finalized and our response times should return to normal shortly. Your understanding and patience during this period of unprecedented growth are greatly appreciated.
At the moment we're experiencing a delay on our withdrawal requests. Checks are taking from 6 to 8 weeks to be delivered. We realize this is a huge inconvenience and we sincerely apologize.
We know 6-8 weeks seems like a long time but we'd rather be honest with you than give you unrealistic timeframes. Rest assured, we are working to get your withdrawal to you just as quickly as we can.
Thank you for your continued patience and understanding during these changing times.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is XXXXXXXXXXX; please quote this number in any further communication on this subject.
Marco Griffin --
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