So, I wanted to take advantage of the April reload bonus. It's been a couple years since I've played on Carbon, and was excited to return. I've previously been table banned to 1 table for winning too much, which was frustrating, so I decided to move my play elsewhere for the last two years.
I contacted them via email last week because the poker deposit bonus seen at (
https://www.carbongaming.ag/poker) was not working when I tried to deposit. They replied assuring me I could deposit and that they have manually applied my deposit bonus. Then they acknowledge lying me to me, and that they still will not honor the bonus (that everyone else can get) even though they already told me they would.
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FIRST EMAIL
Hi Beau,
Thanks for getting in touch with us.
We have issued the bonus code in question so from now your activity will count towards earning it, for further details you can review the terms and conditions at our website or in the email you received with the promotion.
Regarding your table limits:
We have reviewed your account and have taken the decision to set those limits, please understand that our decision as management team is final.
If you have any questions, do not hesitate to contact us.
Jason Gilmore
Poker Product Management
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MY EMAIL TO THEM WITH SCREEN SHOT OF NO BONUS APPLIED
Hello, you said the April reload bonus would be applied to my account (APR100PK) but nothing shows in the bonuses area as seen with the picture Ive attached.
Please ensure that the bonus is applied so my play goes towards clearing it ASAP.
Thank you
Beau
(then I sent them another email asking them to at least eliminate my table limits)
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2ND EMAIL FROM THEM AFTER I ADVISED THEM I DID NOT SEE A BONUS APPLIED TO MY ACCOUNT
Hi Beau,
Thanks for getting in touch with us.
As I informed you, due to the restrictions in your account we will not be able to issue any bonuses anymore, I apologize for the inconveniences that the previous email could've caused however we will not be able to comply with your request.
Please understand that management's decision is final.
If you have any questions, do not hesitate to contact us.
Jason Gilmore
Poker Security Supervisor
Last edited by BWillie; 04-26-2018 at 09:21 PM.