Carbon's policy on bitcoin withdrawals:
Quote:
BITCOIN
Bitcoin withdrawals can be enabled for customers who actively use Bitcoin to deposit as well. Bitcoin exchange rate is based on the processed withdrawal date.
Minimum Withdrawal: $50
Maximum Withdrawal: $5,000
Fee: Your first processed withdrawal of every calendar year will be free of charge. A 5% fee is charged to all subsequent bitcoin withdrawal requests.
I've made a few withdrawals this year that were all hit by a fee, the most recent was processed today, so I finally sent an email asking why I never received a free withdrawal.
First response:
Quote:
Regarding our withdrawal policies, please note that this " one free pay-out per year " rule, does not apply for Bitcoin withdrawals. As per our rules:
"A 5% fee is charged to all subsequent E-Wallet withdrawals."
This was a pretty laughable response seeing how he cherry picked the second sentence of their policy.
I sent a follow-up asking for clarification and they replied with:
Quote:
The policy was indeed changed to include Bitcoin withdrawals some weeks back but after you had already made your first charged- fee withdrawal. The policy is not retroactively applicable and in your scenario, would kick off until next year's first withdrawal (if terms do not vary).
So, if any of you already made a withdrawal earlier in the year that was hit by a fee, don't expect to now receive a free withdrawal even though the policy says you should.
At this point, I don't particularly care that much about having the fee reimbursed, but I did email them again. This time more generally about why the 5% fee isn't reasonable to begin with and I think others should do the same. Every other site is far more generous with their bitcoin withdrawal policies, and rightfully so, but Merge for some reason has decided to turn bitcoin withdrawals into a revenue generating part of their business. Unfortunately, we have little to no recourse, but I'll continue emailing them about it every so often and hope the policy eventually changes.