After scanning around post-BF looking for somewhere to play, I tried betonline.com. I created an account, deposited $500 via MG, and began playing. I stacked a few donks (all Euro players for the most part, but some horrible US players as well), and requested a cashout of $2,500. The fees for the cashout via Western Union are $241 (lol, hilarious costs IMO). This cashout was requested at 3:00 PM EST on 8/17.
Today, at 9:00 AM EST, I try to log into my account. The password is "invalid". So, I use the livechat feature and have this discussion. See below:
Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Sophia
Your Issue ID for this chat is XXX. Please record it in case of pending issue.
Sophia: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
Tom: Hi, I can't log on to my account. Please help.
Sophia: Hello Tom
Sophia: Could you please provide your account number and password for me?
Tom: ID - BXXXXXX
Tom: Password - XXXXXX
Sophia: Thanks Tom, give me a moment to check your account
Sophia: One moment
Tom: Thank you
Sophia: Thanks for holding
Tom: no problem
Sophia: Tom, according to the rules: 1.Only one account allowed per person, family, household and IP address.
Tom: Wait, what?
Tom: I only have one account
Sophia: Upper Management found that you were sharing the same IP ,as 2 other players
Tom: I don't understand
Sophia: Yes, I know you only have one acct, but they noticed you share the same IP as 2 other playesr
Tom: that's impossible
Tom: Please provide this evidence
Tom: I requested a cashout of $2,500 yesterday
Tom: and I feel that my account is being cancelled to avoid the cashout
Tom: What are the two other accounts? These accounts surely aren't in my name.
Sophia: Thomas, what I can do is to request this evidence you want to the Upper management
Sophia: I will contact you back via email
Tom: Is there a phone number that I can call to discuss?
Sophia: as soon as I receive a response
Tom: no, this is unacceptable
Sophia: are you in home?
Tom: yes, my phone number is XXX-XXX-XXXX
Sophia: were you using your account in a public internet coffee ?
is your email right?
Sophia: Ok, thanks Tom
Sophia: I will get back to you with a response
Sophia: thanks for your time
Sophia: Is there anything else I can assist you with at this time?
Tom: I would like to speak with someone over the telephone
At this point, I call and discuss via telephone. "Sophia" states that the cashout department and IT department are reviewing, and believe that several other accounts were playing at the same time on the same IP address. She told me that "upper management" is reviewing.
I know FOR SURE that this never happened. In playing poker in BetOnline, I played from home (an internet connection that is password protected), or at work (LOL - but definitely a secure connection, and a connection where other players aren't present - I'm positive I'm the only degen in the office).
I feel as though I'm being horribly scammed.
Anyone have any idea how to get in touch with "upper management"? Is there a rep on here?