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Pokerstars Account Problem

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03-13-2012 , 02:13 AM

undafeated1

stranger

Join Date: Dec 2010 Posts: 9

I cannot really find a place for this in the forum to discuss this but my original Pokerstars account was frozen for someone reporting me underage ''which im not'' but when I provided them my verification information I remembered I never put my real name on the account. Though I have the email, I know the name, and I know the password I do not think they can open it back up for me. Is this impossible for me to fix and explain to them?

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03-13-2012 , 02:41 AM

JVincent

banned

Join Date: Mar 2012 Posts: 5

I think it is useless to keep this account anymore and you have zero chances to unblock it. Just make a pause, choose another room to play and after 2-3 months will pass open the new PS acc with your real name and verify it with your docs.

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03-13-2012 , 03:53 AM

enprinte

Pooh-Bah

Join Date: Apr 2009 Posts: 4,095

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Originally Posted by undafeated1

Just email support and explain your situation and hope for the best.

You are breaking TOS - so I wouldn't be suprised if they decide not to reopen.

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03-13-2012 , 03:59 AM

AlienSpaceBat

table tilting animal

Join Date: Mar 2010 Posts: 9,703

I'm not 100% sure what you are saying. Do you have this one, now locked, stars account, or do you have more than one ?

My advice would be to contact stars and explain the situation, and hope that they don't just permanently ban you. I don't understand why would you open the account under a false name to begin with ?

Moving this thread to Internet Poker.

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03-13-2012 , 04:00 AM

chad0x001

Carpal \'Tunnel

Join Date: Jan 2010 Posts: 8,558

"not under age" but wrong name? Perma ban.

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03-13-2012 , 06:08 AM

timingtells

stranger

Join Date: Feb 2012 Posts: 11

Explain the situation, but do not tell them your real name or any real information at any time.

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03-13-2012 , 07:45 AM

JoanH

stranger

Join Date: Dec 2008 Posts: 11

Undafeated1,

If you have done nothing wrong you have nothing to fear. I sent you a private message suggesting you email playeradvocate@pokerstars.com But as you are relatively new on the forum, posting as well in the event you don't see the PM.

Regards,
Joan H.
PokerStars Player Advocate

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