Quote:
Originally Posted by Firzzzen
I can understand the affiliates frustration and the need to keep the player but you should not lie to your players. If it's bad news just let them know so they wouldn't lose even more money.
Simple
+1 on this.
I once played on a Microgaming site with a 55% return.
My affiliate, who I have used for maybe 5 years, contacted me halfway through a month with a skype call as well as an email, to let me know that the deal had been terminated and that my return was dropping to 30%.
In the chat with him he mantioned he had around 50 players affected by this and he was trying to contact each one individually to let them know.
Looking back, I suppose I could have insisted that I at least still get my agreed 55% from that site for the month I had started playing and that the afiliate should pay the difference if necessary. (we are probably only talking about a couple of hundred $)
However, even though I don't necessarily lay the blame for this at the affiliate's door, it still never occured to me to even suggest it.
All I saw was that my affiliate was doing everything possible to give his players the best service, which includes having to give them bad news as soon as the information comes to light.
Sites change arrangements with affiliates whether the deals are within network rules or not and these changes sometimes affect the player returns.
My attitude towards my particular affiliate has always been that he gives me the service I expect and he gets a good, loyal customer in return.
In this situation involving WebPokerSource, my initial reaction was that this is likely all the fault of ESP and the affiliate is powerless and should not have to pay out of his own pocket for the faults of the poker site.
However, if it is a case that some players are being paid what's owed and others are not then the affiliate really needs to answer that question.