your op isnt really clear at all. other then the fact you have no clue how to interact with other human beings, how exactly did you have points go missing as you claim? from the screenshots there is a glitch in the ingame client but the cashier section where you go to claim the points for cash was showing the correct total was it not? and its only been 1 day? try waiting a week before blowing your load, im pretty sure betfair has a total of 3 employees, 2 of them being basic CS agents so it takes a while for anything to happen.

twoplustwo'ers are the best and only know how to interact with other human being hahahah ahahah ahhahahaahhahahahhahaha

omg rofl hahahaha

wow the best people on this planet are the twoplustwo guys

yea i don't give a **** and stop bullying u old man

of course my op is not clear, how can anything go in your ****tard brain when all you think about is blowing your loads on other people and giving them stupid insane totally unneeded advice, are rude, and the only thing you have in ur egotistical mind is to put the others down.

Next time think twice before putting your insane comments u good 4 nothing moran.

You seem like a nice chap.

Most poker sites are slow to resolve issues in 2017. Pokerstars had a similar issue this week that affected everyone (missing cash rewards for StarsCoin) and they refused to even try to fix it for days.

Whose the degen stressing out over 22 euro? Nice life you got there

This is a very elaborate scam I have come to know that I go to VIP poker points history to see total VPP points earned and the total shows 13457.65 points, then I go to VPP points debited and total shows 12525 points.

Finally I check my balance and it shows 1082.65 points, everything seems fair and natural as if the system is even correcting the errors and making the balance sheet proper.

Total VPP points that I have encashed is 12375 or about 33 Euros and I have played on 3 days 21st, 22nd and 23rd.

Now let me go over to the HM2 side and see how much rake I have contributed.
So the rake that I have contributed on these three days comes to $141.99 for cash and I have a 40% rakeback deal with Betfair and the rakeback should have been much more than 33 euros and that shows the missing 22 euros.

Now I go to my affiliate site and see just 108$ in rake contributions which is not true. Now this is the same info that is provided by Betfair to them, which means several hands in which I contributed rake are missing and my HM2 clearly shows that.

Which makes me think how come at iPoker some hands are not even being shown or taken into history could I be the subject of a cheating SCAM, why are those hands not accounted for, where are those VPP points vanished?

So my HM2 shows that the total $USD rake paid by me $141.99 and my affliate shows total rake paid by me is $108.66, its not that I am doing this for the first time guys, I know it takes time for the rake to show in affiliate site..

Secondly I have proof of the VPP points vanishing under my nose. The elaborate chat I had with the customer support exec that annoyed everyone makes the following points.
1. I have about 4600 VPP points, I go to encash points, I get an error that VPP cannot be exchanged today.
2. Now I go to Betfair chat ask them to manually encash the points
3. They can't as they are not in the system. But he he I have screenshot of the VPP points that proves I have these VPP points
4. So then I understand that those VPP Points aren't even logged, or debited or I am playing some hands on iPOker that are not even being STORED???? VPP Points not being accounted for..???
5. I clearly show with chat representative that VPP point on my system and on her's are mismatching
6. Finally I check in my HM2 DB which shows the actual rake contributed which is different of what BetFair contributes and what affiliate site receives.

SO the hands that I played at Betfair iPoker were ghost hands which would not be accounted for ????

(Final Stats of these 3 days with Betfair)
Total cash Hands 630) (Net won 51.69$) (Rake Paid in cash $141.99)

these stats are for PLO

For ever 1 euro of rake Betfair gives 25 status points and with my highest VIP level of 13 I am entitled to 5.25 multiplier

that means if I give 1 euro rake VPP points that I should have are
1 * 25 * 5.25 for 135 euros it comes to

135* 25 * 5.25 = 17718.75

and I have only 13k VPP points which mean that the only way this switch could have possibly been done on the DB side with leaving no trace was to change the VPP points multiplier from 5.25 to 3.7 hmmm

And that explains the vanishing of VPP points from under my nose, but why would Betfair resort to such practice, to befuddle me and confuse me, and make me tilt????

What kind of glitch is this????? Mismatch on my client side and customer exec side and not to forget iPoker has been here for a decade with billions of such transactions under its belt....

Doesn't anyone still know about it???????????


SO HERE IS THE MISSING LINK
THE ONLY POSSIBLE WAY FOR THIS TO EVER HAPPEN WITHOUT LEAVING A TRACE IS TO CHANGE THE VPP POINTS MULTIPLIER FROM 5.25 to something like 3.7

Finally all you guys happy with iPoker and never ever having seen this error, you won't as all balance sheets are taken care of.

The only way to track if you are affected is to check the rake that you have paid in HM2 and compare with what your affiliate site states, or compute the VPP points that you have generated yourself with what sites like Betfair give in balance sheets.

A more rational person would perhaps realize that HM2 and iPoker may calculate the rake you pay differently.

Obviously it's much, much more likely that they've been scamming people for years for thousands (millions?) of dollars and no one noticed until you but it's something to think about...

i can only add 1 thing about betfair that i have noticed. the daily rake paid that is reported to my affiliate (raketherake) is not accurate. for example checking on a daily basis on tuesday the 31st of january i finished the month having paid about 1k. then on the 15th of february the 'final' update for january comes through and shows i paid about 1500. obviously i did not pay 500 in rake in 1 day. this led to me jumping up quite a few spots in the rakerace as well. so it seems like the daily reporting is just an estimate.

- also i have never know hm2 to be accurate with rake paid calulations for any site ever so dont base anything off hm2

yes I agree but the thing is that my Betfair client reports VPP points. Where will those VPP points come from, from their database. There is no other way that my iPoker client can make up VPP points there has to be only 1 and only a single database source that is populating the VPP points on my ipoker client.

Now when the mismatch happened both at the Betfair support side which states 923 VPP points on their side and on my side it shows about 4605 pointss then something deducted these point, because just a min later when I log off and re log back in the points go down to just 923.

Someone messed this up but question is who would do this, and what personal benefit would they have?

Can some Betfair employee take these VPP points out and re route somewhere? If he could do this for about a 100 accounts, in a month that alone could give him 2000 euros.

It's also not about just 22 euros, I know I have been cheated from, and that's what I dislike, I sometimes lose 100 euro pots in a day but that is part of the game.

Cliff Notes
1. When I try to redeem my 4000 points in Betfair claim rewards in iPoker Client twice out of 5 times in 3 days I get an error message that VPP points cannot be converted today. However VPP points get deducted on DB side so when I log back in again they are gone.

2. All Balance sheets somehow are alright, with no trace of the missing VPP's , my total bets in this 3 day period is $4536.7 that nets me 13285.71 VPP Points or for 1 $ bet I am getting 2.928 VPP point, however about 8000 VPP points are missing so if any one can confirm what they get for each $ bet, of course it may be different for variety of reasons. My BetFair VIP level is highest at Level 13.

3. No response from Betfair support so far except for stock messages. Told them about this error first 5 days ago through chat, then again when this error occurred.

4. In my opinion the only way to do this without leaving a trace is to switch the multiplier level on Betfair side from 5.25 to something like 3.7 but that means there are insiders involved in the game, the game that I play is PLO .50/1 , .25/.50 and I had been crushing the game for major profits except for a downswing later on which still left me about 50 dollars in profits and some rakeback.

5. The mismatch in my ipoker client and on Betfair agent side is documented and proof is there! this happened twice.



-------------

5 days gone betfair does not care about poker players?
No response of them as to why my VPP's are disappearing from my client!

So far 8000 VPP's gone, have stopped playing at ipoker completely now!

Nobody cares stop posting

6 days gone by no one from Betfair reached me, my rakeback worth 22 euros has been stolen, even though I paid about 150dollars in rake, only 108 dollars shows, HM2 can't make that much error in rake calculation can it?

So finally I decided to chat with them again and here is the conversation
Marcus : Hello welcome to Betfair you are chatting with Marcus. How can I help?
Anon: Hello
Anon: my account is Anon
Anon: I raised concerns 6 days ago that VPP points are disappearing from my client
Anon: so far I have lost 8250 VPP
Anon: I also shared proof
Anon: however no one from Betfair has reached out to me as to the status of the investigation, it is important to me
Marcus: Hi there and a very good morning to you.
Marcus: Ok let me check this for you.
Anon: good morning
Marcus: I can see it has been raised to ipoker for investigation.
Marcus: Checking for updates.
Marcus: Still waiting for updates from ipoker, we have sent them all screenshots and data from our end, the investigation has to be complete from their side now.
Marcus: As soon as we have an update we will let you know so don't worry.
Anon: can you check what is the multiplier with which I receive VPP points? Is it 5.25 or something different?
Anon: what is my VIP level for VPP points calculation?
Marcus: You are Level 13.
Anon: also what is my VIP level for status points calculation?
Anon: so that means Gold level right from the 3 tiers?
Marcus: Yes the top one.
Anon: Also there is a big difference in my Hold'em Manager 2 for rake paid and what shows at your side
Anon: so there is a big discrepancy too there
Anon: can you please shoot them an email to get quick response
Anon: Isn't there any poker manager at Betfair who can explain what has happened?
Anon: As I would like to know what is going on! It is not about 22 euros but this is strange and has me confused and perlexed
Anon: perplexed
Anon: My decision to play even depends on this because I don't want to put money when strange things like these are happening here
Marcus: For the time being we cannot give you an answer as we have advised you we are waiting from ipoker.
Anon: I also have a thread on twoplustwo forums that is updated
Anon: alright
Marcus: Your request has already been sent by a manager so it is taken seriously don't worry.
Anon: please do share the chat with your poker manager so that he can respond about this
Anon: thanks