SO this is a ripoff, I want to know why is Betfair stealing money of its customers!

Intro: Betfair rewards its players 35 percent rakeback when you reach 3750 VPP points you can encash them for 10 euro.

However sometimes the software shows error for me I did this yesterday and today, yesterday I tried to convert 4500VPP which failed and today again 3750 VPP that also failed.

The message shown is that VPP cannot be converted but actually on the database side they will be removed and when you log back in your account the new VPP will show.

Also one transaction in the day will be successful however the next one or the after that will fail leaving no trace at all. When next time you login VPP will be vanished.

pics are attached.

If they can go to this length to the steal rakeback what more can they do?


when you login again your VPP disappear



the error message that shows


Alison: It's on the same window as VIP Poker Points History, just a couple of links up.
Alison: It's just beneath Settings.
File attachment upload has started.
The file txnhistory.png (73.43KB) was received.
Anonymos: what is the VPP balance showing on your side?
Anonymos: On my side it is showing this "Your current VPPs balance: VPPs 4,673.1"
Anonymos: hello are you there?
Alison: I'm still here. I'm just checking.
Alison: I will send these screen shots with the request I have already raised for you.
Alison: We will check the issue and send you an e-mail response about it.
Anonymos: no but first
Anonymos: please tell me
Anonymos: what is the VPP balance showing right now
Anonymos: at your side in my account
Alison: Let me reload it.
Alison: I see 923.13 VPPs.
Anonymos: you see 923VPP right but on my side I am seeing 4673.13 VPP, this is a mismatch and it means that system has debited these VPP's from my account but not credited me the dollars that I am entitled to. Also the same error happened yesterday and I lost 4500VPP like this. So total right now I lost 3750 VPP and yesterday I lost 4500 VPP so total I have lost 8250 VPP but amount is not credited
Alison: I am going to have this checked for you.
Anonymos: now when next time I login I will see just 923 VPP
Anonymos: so this is an error that is eating my money
Anonymos: do you agree?
Alison: I'm very sorry about it.
Alison: We will do what we can to resolve it.
Anonymos: but do you recognize this error or not?
Anonymos: do you accept it?
Alison: From what I can see, the money is entering your account.
Anonymos: should I send screenshot again
Alison: There's no need, I have it already.
Anonymos: that I am seeing 4673 VPP
Anonymos: on my side
Alison: I have that screen shot, don't worry about it.
Alison: I am going to forward it to my manager to be checked.
Anonymos: let me do this with
Anonymos: timestamp
Anonymos: see attachment
File attachment upload has started.
The file currentbalanceagain.png (110.42KB) was received.
Anonymos: how many VPP do you see in this ?
Alison: Thank you.
Alison: The same amount that you see - 4673.13
Anonymos: there is timestamp too to verify
Anonymos: that this image is not from past
Anonymos: so you recognize his error right
Anonymos: now
Alison: I'm having this looked into for you and we will send you a response by e-mail.
Anonymos: please raise a request
Alison: I have already done that and I am going to attach these screen shots as additional information.
Anonymos: so they can credit the missing VPP totaling 8250
Anonymos: or the equivalent dollar amount in my account
Anonymos: as this error has occurred again
Anonymos: today
Anonymos: yesterday too the same error had come
Anonymos: I am logging off and also emailing your customer support the entire mail chat so that we have proof of this error. and something can be done about it.

seems like a simple software error/bug or delay, no scam or what so ever..

you are also helped by the support employee and seems to be figured out, what are you going on about?

and that annoying pushy behavior won't get you very far.

Assuming there are 10,000 poker players on betfair and in an year 50 transaction fail the total players fund lost is 10k * 50 * 10 euros
= 5 million euros.

So 5 mil gone without a trace and this is not a SCAM?

Secondly I won't be bullied by the trolls here! I It won't get YOU very far to behave that way!

The conversation should have ended here.

makes sense, but ...

... you can't bully him

It should have ended there agreeed, but this is the 2nd time I contacted Betfair support earlier too and they feigned ignorance about it. This time I got to prove that I am right.

OP is actually dumb enough to fail an IQ test

^ hahhahaa

Why is your balance shown in the first pic but not in the second when the vpp exchange claims to have gone wrong?

It's strange that the converting would take away 3.6k points instead of the whole amount since you can only convert everything normally.

Also I have never had a problem converting vpp points but If it happens like shown in your chat with support they will look into the matter and fix it.

balance not showing is unintended actually. but that is not the point. It is clear that amount was not credited yesterday as well as today, both times VPP debited from their side, but on my side this error they cannot be converted and when I logged in again the VPP's were missing, first I thought I may have messed up but 2nd time when it happened I recognized it.

Also been playing sporadically and sometimes before too noticed it but ignored it, when I relogged back in after much time, I forgot the VPPs.

Anyways, but this is something that just can't happen on my system as it is software, and sometimes it works and sometimes it fails, it never does this favoring the players, but favoring the poker room.

Also I believe that all Betfair poker customers with the rakeback deal are affected, and most will not see this or notice it, happened to me too, been playing over an year here and noticed just now.

Credits are done for 375 a piece so 3750 would be done for 10 euros with min being 3750 points.

No response from them so far, yesterday too contacted them but they said everything is normal and so far just stock response that we are examining this issue.

The trouble lies much deeper, this is just the case of the VPP's missing without a trace, if it has happened to me it may happen to others, and someone must know about it that it has happened the Betfair guys must know this is happening in the software and they have chosen either to ignore it, or not do anything about it.

And this is a software "bug" that made me lose about 25 euros in 2 days of time, with money vanishing from my account and all balance sheets in the normal, with fake message that they cannot be converted while VPP's are debited.

So It makes me feel unsure and unsafe about the place where I put money in.

How many more such software bugs are there that will make a player lose money?

:shoc ked::ma d:

dude wat?!
you didnt lose anything, they are sorting it our for you...

This sounds a lot like a bug I have playing on Coral (also uses IPOKER client) where you cash in your VPP points and receive the bonus, but your amount of VPPs shown doesn't get taken off until up to 48 hrs after. Are you sure you're not just cashing in points, and then trying to cash in those same points before they've been updated?

common befair

op is irritating, dumb, and should stfu, imho

Amazing patience shown by the support professional in the face of this silly rudeness. Why not just let her do her job?

no it was like snap. I cash out, shown an error, amount debited from their side, I see nothing VPP's same, I talk to support guy pls encash VPP I have this many, the support guy says they can't have only 923 points, I say but I can see over 4k points whats the issue,

I understood this issue technically, then log off and log back in and snap..

And all you guys thinking about rude and stuff don't I purposely put everything down just so that it is all clear.

For clarity sake several times I confirmed with the agent that mismatch is happening at both ends together.

You have to understand that front line support isn't super equipped to handle bugs other than to pass them on to a software team/higher level support person.

They usually handle very common questions like how to deposit, cashout time frames/options, stuff that's on the website and users don't read/understand.

When they say they're working on it, even if it's the 2nd time, just see it through.

Your thread title is the craziest part of the whole story, huge overreaction and inappropriate.

i play on betfair and im not seeing the issue, if you dont rake enough to earn 10$ on the day you cant convert that day, my points have never disappeared but is common for the inclient display to be off (this same issue occurs with the bonus clearing 'bar'). logging out and back in usually gets it to display correctly

I thought you were quitting 2+2, why must you get my hopes up then continue creating terrible threads?

do you have rakeback payments through affiliates ?
if so ipoker client stops you from exchanging your poker points

a long time ago when I was in school I used to go to study tuition's, some of the guys discovered that above the tuition place there was a room where there were hundreds of chips packets lying down, some guys hatched a plan that they would throw a line in and grab a packet by the hook and bring it out and they were successful and the packets were shared in the class.

Then it got discovered and the first thing that was said to us was the CHIP SCAM and we received a good lesson and a thrashing too.

By playing it down you are siding with the wrong guys, of course you have a business to promote but I get it, sometimes you have to leave the morals for profits.

Who are you talking to?

well I mean why change the title from "iPOKER Betfair rakeback SCAM" to "iPOKER Betfair rakeback glitch"

I assume it was changed because it is far from proven to be a scam at this point.

But considering that Betfair doesn't advertise with us, I'm not sure why you think a moderator's decision to edit your misleading title has anything to do with profits or promoting a business.

anyways that's the moderator's decision despite knowing 22 euros was missing from my account, if someone steals stuff from Walmart and gets caught even though he may claim he mistakenly put it in his pocket is going to have severe consequences. I know of a news where the billing clerk ate some chips packets and she was only just eating and filling her hunger but she faced the music later.

definition of SCAM
----------------------------------------
swindle.
"a guy that scams old pensioners out of their savings"
-----------------------------------------

definition of GLITCH
---------------------------
a sudden, usually temporary malfunction or fault of equipment.
"a draft version was lost in a computer glitch"
-----------------------------

I Just wish all the poker software would develop glitches and favor me, rather than the poker room or network...

poker gods r u list4eening he hehe

even to this point their investigation is underway and no response or credit of the missing VPP's or equivalent dollar amount from Betfair.

I wonder how long they would take, and when I am going to see my money back!

Sabrina : Hello welcome to Betfair you are chatting with Sabrina. How can I help?
Anon: Hello my account is Anon
Anon: I had reached out before that 8250 VPP were missing due to some software malfunction can you please credit them
Anon: to my account now
Sabrina: Hi Anon
Let me take a look at this for you.

Anon: alright
Sabrina: Thank you for waiting. From what I can see on your account this request was raised yesterday. I cannot see that there have been any updates yet, Anon
Anon: alright then please email me