Originally Posted by TheRaiderr
Thanks for asking, rest assured, practically all operators and partners on the network agree that it would have been good for the whole network if the issue had been solved earlier from players’ perspective, or certainly would not have happened at all, but I can only assume and trust by this interest we all share, that Cake has done everything in its power to find a good and quick solution.
To be totally honest with you, as we do not have all information and know too little about what has been going on behind the scenes, we are not able to give a concrete opinion on exactly this case.
It is and has been treated as a internal matter at Cake and we are on a need to know basis only, although we may say we have pushed hard to have the issue solved.
Your hypothetical question also depends if you would see us as LimitBOSS skin or MaxSteak’s provider in your question, how we would react certainly depends a lot in our –theoretical- involvement in this situation.
Therefore it really gets very hypothetical with every step, especially with all facts not known, to give you an answer that answers your deeper question with full satisfaction, or put very differently, we put customers funds and trust at the highest level internally, as this is what enables us to be in the business in the first place, also to build a long term relationship and historically last but not least has put us where we are, as you can verify with the usual industry safeguards.
So to get to the core of things, generally speaking, we will do the right thing for our customers, no matter what it may cost us, if the error has been on our side.
To answer your 2nd question is easier, the thirteen years before taking the first sportsbet online and following online activities, Intertops was a pioneer in the field of sports betting, establishing first call centres to place bets by call and by taking bets from customers by mail who send in filled forms with their tips, something that was not available on the European markets back then.
The Intertops Poker Team