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Originally Posted by ChoiceAsBro
1) It is absolutely against the terms and conditions, this is straight from William Hill.
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11.5.3 an "unfair advantage" shall include, without limitation, the exploitation of a fault, loophole or error in our or any third party's software used by You in connection with the Services (including in respect of any game), the use of automated players ('bots'), or the exploitation by You, to the disadvantage of us or other players of an 'Error' as defined in paragraph 18.1.
I'm not a user on the iPoker network, but I am convinced the OP and all the others chiming in here are probably correct that these most likely are bots. And with 32 skins it seems that it would be quite easy to multi-account, so a small group could run a large fleet of bots. Or as someone suggested these are "leased out" to different users or whatever.
But the question I would be asking at some point: If the network has clearly published T&C that prohibit this activity, and seems to do nothing about the many substantive complaints from users (I'm assuming lots of this data has been included to corroborate the complaints), then why would we want to play on this network and entrust them with our funds?
It is not that big a leap to extrapolate their behavior, in other words could their seeming indifference to this violation possibly include many more serious and potentially fraudulent activities on their site. The UB scandal from a few years ago comes to mind, as do the Black Friday indictments on the big 3 poker sites. Are we not aware and cautious even now?
I believe this network is licensed by the Alderney Gambling Control Commission (AGCC) so that is where I would escalate my complaints. They have the authority to investigate and suspend the site's license to operate.
Go to PokerStars or some of the other big European sites, I wish I could get back on Stars, but even so I found some decent sites to play on from the US.
I know I would not trust a site that was so indifferent to this type of activity, regardless of the exploitability of the bots. As several posters mentioned, new players can lose to these things. That is not good for poker, and not good for the community worldwide.
We wonder why online poker has a tarnished reputation, especially here in the US? Do not tolerate fraudulent activity on your poker sites, even if it is not harming you directly.
/soapbox speech