***Hero Poker CEO Official Player Relations Thread*** - Page 72 - Internet Poker

Blizzuff · 07-25-2011, 05:48 PM

Hey David,

Just a quick note to let you know that I see that the $33 Satellite ticket issue I mentioned here has been resolved, and a $33 ticket can now be used on the daily $33 freezeout. Nice!

MR_UNOWEN · 07-25-2011, 05:53 PM

Quote:

Originally Posted by *Pyro*

Hey can anyone tell me if there is a way in the Hero Poker client to have it give you an audio warning when it is your turn to act/you are about to timeout?

Has anyone else noticed that when multi-tabling and you get moved to a different table that it sometimes messes up the auto switching to a table awaiting action?

Also I had an issue where a table was prompting me for whether I wanted to rebuy but it didn't pop up as active table awaiting action so it just timed out knocking me out of the tourney.

That said I'm still able to multi-table 4-5 tables on a 10.1" netbook using a touchpad mouse which isn't exactly the most optimal setup.

I get a humming sound when it is my turn to act. Go to settings at the bottom of the lobby. Then, look for the "sounds" tab. Hopefully, that will help.

*Pyro* · 07-25-2011, 06:01 PM

Quote:

Originally Posted by MR_UNOWEN

I get a humming sound when it is my turn to act. Go to settings at the bottom of the lobby. Then, look for the "sounds" tab. Hopefully, that will help.

It might be an issue with the crappy speaker in my netbook... Although I've noticed the humming before but for some reason thinking it seemed to only play when prompting me to muck or show your cards. I just miss the beep beep beep that Poker Stars uses which always worked fine on my netbook.

acdawg712 · 07-25-2011, 06:11 PM

The humming sounds is really annoying. I thought it was my computer making bad sounds. I only get it if I have automuck off, and have the show/muck option.

DarkOne · 07-25-2011, 06:20 PM

I feel like Jaws is about to kill me when I take too long to act

MR_UNOWEN · 07-25-2011, 06:38 PM

Quote:

Originally Posted by *Pyro*

It might be an issue with the crappy speaker in my netbook... Although I've noticed the humming before but for some reason thinking it seemed to only play when prompting me to muck or show your cards. I just miss the beep beep beep that Poker Stars uses which always worked fine on my netbook.

I guess it is subjective. I like the hum much better. Always found PS and FTP sounds annoying.

lilprog · 07-25-2011, 10:00 PM

Ppl on carbon are starting to get 1 week cashouts via checks and i assume gift cards. is this going tobe a merge wide speed up? or is carbon doing something different then hero?

ak7062 · 07-25-2011, 10:16 PM

Quote:

Originally Posted by lilprog

Ppl on carbon are starting to get 1 week cashouts via checks and i assume gift cards. is this going tobe a merge wide speed up? or is carbon doing something different then hero?

I wouldn't say "people...are starting to". I counted 2 in the Merge withdrawal thread in the past couple weeks (whose cashouts took ~2+ weeks), though I'm not going to go back and check. And those were gift cards, NOT checks. The gift cards, it seems, are for smaller amounts (< $1k). I imagine the gift cards are processed through different processors than checks; I don't think their processing times will have any effect on those for checks, except of course to lighten the backlog.

lilprog · 07-25-2011, 10:26 PM

I know of 2 who got them approved today and haven`t posted in that thread in addition to the posters there... Just wondering if this is going to be merge wide, i dont want to lose rakeback or move around but i got bills to pay at the same time...

LTT777 · 07-25-2011, 10:40 PM

Just to update everyone...I emailed david about redeeming my quarter quickie tournament tickets for cash and he responded and deposited the cash into my account in less than 30 minutes. Another testament to how great David's customer service is. And also pretty cool to get cash for those as I expected them to just go to waste.

lilprog · 07-25-2011, 11:00 PM

Quote:

Originally Posted by LTT777

Just to update everyone...I emailed david about redeeming my quarter quickie tournament tickets for cash and he responded and deposited the cash into my account in less than 30 minutes. Another testament to how great David's customer service is. And also pretty cool to get cash for those as I expected them to just go to waste.

i agree in that regard there is no contest

Gr3atness · 07-26-2011, 03:02 AM

So when does Merge plan to re-open to new US players?

caiohollara · 07-26-2011, 10:18 AM

pm sent

*

sorry to repost. sent another pm!

*

Hello David, how are you?

I'm still having some problems with my cashout. If you could please help me it will be awesome.

Thank you,
Caio.

**Hero Poker CEO** · 07-26-2011, 07:49 PM

Quote:

Originally Posted by caiohollara

sorry to repost. sent another pm!

Quote:

Originally Posted by caiohollara

Hello David, how are you?

I'm still having some problems with my cashout. If you could please help me it will be awesome.

Thank you,
Caio.

Just to qualify this, it is in process and hopefully it will be resolved by today: in this case since you are not a US player, the cash out should be done very quickly. But unfortunately, all accounts need to be ID verified. I've confirmed that support has verified your account and I've asked payments to urgently look into it.

Thanks,
David

caiohollara · 07-26-2011, 08:06 PM

Sure David,

Thank you very much for the support! I understand. I was just a bit rushed as always hehe!

Thank you again,
Caio.