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***Hero Poker CEO Official Player Relations Thread*** ***Hero Poker CEO Official Player Relations Thread***

05-06-2011 , 06:35 PM
Quote:
Originally Posted by thecraminator
I had a couple of questions..I opened an account on both RPM and Carbon but was unable to deposit on either site..i linked my profiles to DragTheBar and was emailed that I couldn't get RB on Carbon because I was linked to another skin I guess, I used to play on Gr88 but that was months ago..so
#1 - I was wondering if I open an account on Hero will I be able to get RB? What promotions are you offering for first time deposits, do you have any agreement with training sites?
#2 - I am interested how you guys will be going about advertising to increase traffic on your site, I am a US player and since I doubt you will be doing any advertising here any time soon, will you be advertising abroad? TV? Internet?
Still waiting on a response
05-06-2011 , 07:30 PM
On the opening to Aussies, can you make sure you open in time for us to get rakeback, or provide a mechanism to be in before that date.
05-06-2011 , 08:25 PM
Quote:
Originally Posted by Hero Poker CEO
Just to make it as straightforward as possible because a lot of what I am doing with Hero is really new and not the industry norm from our 300 free roll to our 300 level system.

1. There are 300 levels in total. Each level requires a certain number of VIP points to make it to the next level, so level 1 requires 1 VIP, level 2 requires 2 VIP, etc.

2. The rate of leveling through these levels is relatively quick from levels 1-100, but after that, the requirements for VIP points become higher to hit the next level.

The best way to think about this all is like World of Warcraft, or AD&D or DOTA. As you level up in experience (VIP points) you get a new level, but the higher the level, the more experience is required to hit the next level. And when you hit the next level, you usually get some new 'skill' point which you can use to make your hero stronger.

3. In this case, what makes your Hero strong is that you get issues a tournament ticket EVERY TIME you hit a new level. So the amount the tournament ticket is usually the same throughout certain stretches/ranges of numbers. These ranges are called: Divisions or 'Classes' if we use the WOW terminology.


So if you are a Farmer you get a .30 ticket ever time you hit a new level from level 4 to 24 (so 20 x $0.30 tickets for that level.

If you are are a 'Gladiator' Class which starts at level 200-224, you get a $10 sitngo ticket for every level you complete within the Gladiator Class, so you gain a level: you get a $10 ticket, gain another, $10 ticket, etc.

Okay, Clear as mud?

Lets make it even more fun and complicated.
Every time you hit a new class, you get an instant cash amount and a cash bonus amount that has a play through (think free cash and reload cash), cause it s a big deal when you move up. Its like being promoted. So when you hit that level, you get the Award. SO JUST WHEN YOU FIRST HIT THE CLASS, ie. level 50, 100, 150, 200, 250

So this continues so and so forth until you hit level 300, when you get massive bonuses that keep reloading every time to hit the same number. So it's Hero's version of Super Nova Elite, except:

1. The overall VIP system was designed to encourage new players
2. The VIP system is pretty generous at the beginining as it assumes that you will continue to play, so even mirco stakes players can feel like they are getting something always while mass grinders will blow through the initial levels.
3.To be an Elite Spartan, may not give as massive return as a SNE, but throughout the entire process you've been rewarded generously, so it probably evens out to about the same.

THE BOUTIQUE ASPECT
So lets complicate this further shall we?
As a boutique site, since players are grouped into different classes, our objective is to provide Arena tournaments within the Classes as a further reward, so basically the 'Farmer Markets monthly freeroll for $100' or the 'Centurions Barracks plus EV tournament for +3k added to prize pool' etc.
Now how are these further divisions bonus tournaments calculated, basically, in what our players want. So if we have 10 Spartans and they say, 'Dave, we play hard for your fat corporate ass, buy us a rolex and let us play for it'. Then I waddle to my screen, see how much is in the budget that month as a set percentage of the players total contribution as Spartans, and say. 'Ok, I can either put up a half gold submariner or a deep sea diver, which one guys?' They argue a bit and go for the bling and I set up a tournament and they fight for the watch and end up chopping it and I send 3 of them the cash equivalent instead. Or so how this entire boutique thing is envisioned to work out as and is going to be instituted by September.


MOVING FORWARD
So over the last couple of months, I noticed that cash game players don't care about tournament tickets whatsoever, so we will be launching a 'cash game 300 system' as well, exactly the same but it will give out cash rebates instead of tournament tickets so players can choose to specialize as a 'cash game player' or 'tournament player'.

CONCLUSION:
Yes, I did think of this myself and yes I am a really uber geek/nerd actually, but I think to anyone who players a character based role playing game they will get it instinctively. For poker players who are not use to such progressive rewards system, may think it is quite complicated, but actually is it extremely transparent and that is something I really wanted, but once you get into it, you'll always note your progress.

This will be revised on the website for further clarity and the 'cash game specialist VIP system' will be release by mid-next week as well and I'm sure I completely lost another half of you on this. Ah, business talk I'm good at, nerd talk, the nerd takes over. If you just play it will automatically make sense.

Again: the link to the Hero Poker rewards page, I promise by end of next week it will have a great deal more clarity, apologies for my nerdiness as I look at it and it makes perfect sense, but when I read what I write, the nerdiness assumes too much. lol. http://www.heropoker.com/en/experience/rewards
How come Hero Poker only rewards players with rakeback only 2x VIP Points per dollar rake vs those without rakeback get 10x VIP Points per dollar rake? It seems like Carbon Poker and RPM Poker both offer 6.5x VIP Points per dollar rake for rakeback players and 10x VIP Points for non rakeback players. So how come does hero only give out 2x? That seems so much lower. It also seems that Carbon and RPM are better place to play promotion wise as they have many promotions such as The Super Money Tree on Carbon along with 6.5x points and much more. So I am having a hard time to see how your poker room is even competitive with your competition for rakeback players. At 2x VIP Points per dollar rake it seems like it would take forever to finally reach Level 300 on Hero Poker and we all would be much better off playing at Carbon or RPM as they offer the same rakeback % that you do, but over 3x more points then you for rakeback players, and also many more cash promotions.

I apologize if this post seems very critical of your poker room but I am trying to see where the best value lies between all the Merge Poker Rooms taking on US Players. I do like how you are on this forum answering questions and seem very involved in player relations.
05-06-2011 , 09:11 PM
Quote:
Originally Posted by punter33-3
How come Hero Poker only rewards players with rakeback only 2x VIP Points per dollar rake vs those without rakeback get 10x VIP Points per dollar rake? It seems like Carbon Poker and RPM Poker both offer 6.5x VIP Points per dollar rake for rakeback players and 10x VIP Points for non rakeback players. So how come does hero only give out 2x? That seems so much lower. It also seems that Carbon and RPM are better place to play promotion wise as they have many promotions such as The Super Money Tree on Carbon along with 6.5x points and much more. So I am having a hard time to see how your poker room is even competitive with your competition for rakeback players. At 2x VIP Points per dollar rake it seems like it would take forever to finally reach Level 300 on Hero Poker and we all would be much better off playing at Carbon or RPM as they offer the same rakeback % that you do, but over 3x more points then you for rakeback players, and also many more cash promotions.

I apologize if this post seems very critical of your poker room but I am trying to see where the best value lies between all the Merge Poker Rooms taking on US Players. I do like how you are on this forum answering questions and seem very involved in player relations.

Personally (and I think TiltTheTilt is feeling the same way), I have rakeback on Carbon. This is more geared towards tourney play. I used to do all my cash games on FTP, and my SNG's, Tourneys on Stars. So, I would keep Carbon as cash game account, and consider this room for my tourneys (look at their VIP program without rakeback more along a Stars VIP kinda system. I know its not the same, but there are better perks on this site going without rakeback - even for the casual player, much like Stars).
05-06-2011 , 09:32 PM
Hi,

On behalf of the LMT Holdem players, what do you think about Merge's LMT Holdem rake structure?

The following example is for $2/$4 but it also applies to $1/$2 and higher.

With all due respect, please do not tell me that the Merge's rakeback makes up for the difference, cuz it doesn't, it doesn't even come close. If you like, I will demonstrate, just let me know.

But all in all, with this rake structure, the Merge Network turned LMT holdem into a slot machine situation (from the Merge point of view), please think about that.

Please keep in mind, prior to 4/15, I was a winning Supernova at PS (even without VIP $), but with the Merge Network rake structure I don't think it's possible.

In order for your room to grow, I believe that you would also have to attract business from the non-US community, and why would international players play on Merge with that rake structure (it's so much higher than industry standard).

In addition, even with a bunch of LMT holdem regs playing, it's still highly profitable for Merge and for the skins. Their still getting their rake, and the fish don't think too much about the regs, (fish always think they can beat regs).

So, with all due respect and for the sake of US poker players, and poker in general, do you think you can get Merge to make their LMT holdem rake in-line with the industry? (It would attract alot of additional activity to the Merge Network.)

Also, if you do a complete analysis, you will see that even the rake for NLH is higher than industry, (not as high as LMT Holdem but it's still higher).

Look at PS, look at their rake structure. See how they do. Please make a case for Merge to follow it. Thank you.


PS: Dealt
Merge: Weighted Contributed


Keep in mind this is per hand.

$ Pot-----Players------PS----FT---MERGE

$70.00 - >=6 - - - - - 3.00 - 3.00 - $3.00
$69.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$68.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$67.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$66.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$65.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$64.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$63.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$62.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$61.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$60.00 - >=6 - - - - - 2.00 - 3.00 - $3.00
$59.50 - >=6 - - - - - 2.00 - 2.00 - $2.98
$59.00 - >=6 - - - - - 2.00 - 2.00 - $2.95
$58.50 - >=6 - - - - - 2.00 - 2.00 - $2.93
$58.00 - >=6 - - - - - 2.00 - 2.00 - $2.90
$57.50 - >=6 - - - - - 2.00 - 2.00 - $2.88
$57.00 - >=6 - - - - - 2.00 - 2.00 - $2.85
$56.50 - >=6 - - - - - 2.00 - 2.00 - $2.83
$56.00 - >=6 - - - - - 2.00 - 2.00 - $2.80
$55.50 - >=6 - - - - - 2.00 - 2.00 - $2.78
$55.00 - >=6 - - - - - 2.00 - 2.00 - $2.75
$54.50 - >=6 - - - - - 2.00 - 2.00 - $2.73
$54.00 - >=6 - - - - - 2.00 - 2.00 - $2.70
$53.50 - >=6 - - - - - 2.00 - 2.00 - $2.68
$53.00 - >=6 - - - - - 2.00 - 2.00 - $2.65
$52.50 - >=6 - - - - - 2.00 - 2.00 - $2.63
$52.00 - >=6 - - - - - 2.00 - 2.00 - $2.60
$51.50 - >=6 - - - - - 2.00 - 2.00 - $2.58
$51.00 - >=6 - - - - - 2.00 - 2.00 - $2.55
$50.50 - >=6 - - - - - 2.00 - 2.00 - $2.53
$50.00 - >=6 - - - - - 2.00 - 2.00 - $2.50
$49.50 - >=6 - - - - - 2.00 - 2.00 - $2.48
$49.00 - >=6 - - - - - 2.00 - 2.00 - $2.45
$48.50 - >=6 - - - - - 2.00 - 2.00 - $2.43
$48.00 - >=6 - - - - - 2.00 - 2.00 - $2.40
$47.50 - >=6 - - - - - 2.00 - 2.00 - $2.38
$47.00 - >=6 - - - - - 2.00 - 2.00 - $2.35
$46.50 - >=6 - - - - - 2.00 - 2.00 - $2.33
$46.00 - >=6 - - - - - 2.00 - 2.00 - $2.30
$45.50 - >=6 - - - - - 2.00 - 2.00 - $2.28
$45.00 - >=6 - - - - - 2.00 - 2.00 - $2.25
$44.50 - >=6 - - - - - 2.00 - 2.00 - $2.23
$44.00 - >=6 - - - - - 2.00 - 2.00 - $2.20
$43.50 - >=6 - - - - - 2.00 - 2.00 - $2.18
$43.00 - >=6 - - - - - 2.00 - 2.00 - $2.15
$42.50 - >=6 - - - - - 2.00 - 2.00 - $2.13
$42.00 - >=6 - - - - - 2.00 - 2.00 - $2.10
$41.50 - >=6 - - - - - 2.00 - 2.00 - $2.08
$41.00 - >=6 - - - - - 2.00 - 2.00 - $2.05
$40.50 - >=6 - - - - - 2.00 - 2.00 - $2.03
$40.00 - >=6 - - - - - 2.00 - 2.00 - $2.00
$39.50 - >=6 - - - - - 1.00 - 1.00 - $1.98
$39.00 - >=6 - - - - - 1.00 - 1.00 - $1.95
$38.50 - >=6 - - - - - 1.00 - 1.00 - $1.93
$38.00 - >=6 - - - - - 1.00 - 1.00 - $1.90
$37.50 - >=6 - - - - - 1.00 - 1.00 - $1.88
$37.00 - >=6 - - - - - 1.00 - 1.00 - $1.85
$36.50 - >=6 - - - - - 1.00 - 1.00 - $1.83
$36.00 - >=6 - - - - - 1.00 - 1.00 - $1.80
$35.50 - >=6 - - - - - 1.00 - 1.00 - $1.78
$35.00 - >=6 - - - - - 1.00 - 1.00 - $1.75
$34.50 - >=6 - - - - - 1.00 - 1.00 - $1.73
$34.00 - >=6 - - - - - 1.00 - 1.00 - $1.70
$33.50 - >=6 - - - - - 1.00 - 1.00 - $1.68
$33.00 - >=6 - - - - - 1.00 - 1.00 - $1.65
$32.50 - >=6 - - - - - 1.00 - 1.00 - $1.63
$32.00 - >=6 - - - - - 1.00 - 1.00 - $1.60
$31.50 - >=6 - - - - - 1.00 - 1.00 - $1.58
$31.00 - >=6 - - - - - 1.00 - 1.00 - $1.55
$30.50 - >=6 - - - - - 1.00 - 1.00 - $1.53
$30.00 - >=6 - - - - - 1.00 - 1.00 - $1.50
$29.50 - >=6 - - - - - 1.00 - 1.00 - $1.48
$29.00 - >=6 - - - - - 1.00 - 1.00 - $1.45
$28.50 - >=6 - - - - - 1.00 - 1.00 - $1.43
$28.00 - >=6 - - - - - 1.00 - 1.00 - $1.40
$27.50 - >=6 - - - - - 1.00 - 1.00 - $1.38
$27.00 - >=6 - - - - - 1.00 - 1.00 - $1.35
$26.50 - >=6 - - - - - 1.00 - 1.00 - $1.33
$26.00 - >=6 - - - - - 1.00 - 1.00 - $1.30
$25.50 - >=6 - - - - - 1.00 - 1.00 - $1.28
$25.00 - >=6 - - - - - 1.00 - 1.00 - $1.25
$24.50 - >=6 - - - - - 1.00 - 1.00 - $1.23
$24.00 - >=6 - - - - - 1.00 - 1.00 - $1.20
$23.50 - >=6 - - - - - 1.00 - 1.00 - $1.18
$23.00 - >=6 - - - - - 1.00 - 1.00 - $1.15
$22.50 - >=6 - - - - - 1.00 - 1.00 - $1.13
$22.00 - >=6 - - - - - 1.00 - 1.00 - $1.10
$21.50 - >=6 - - - - - 1.00 - 1.00 - $1.08
$21.00 - >=6 - - - - - 1.00 - 1.00 - $1.05
$20.50 - >=6 - - - - - 1.00 - 1.00 - $1.03
$20.00 - >=6 - - - - - 1.00 - 1.00 - $1.00
$19.50 - >=6 - - - - - 0.00 - 0.00 - $0.98
$19.00 - >=6 - - - - - 0.00 - 0.00 - $0.95
$18.50 - >=6 - - - - - 0.00 - 0.00 - $0.93
$18.00 - >=6 - - - - - 0.00 - 0.00 - $0.90
$17.50 - >=6 - - - - - 0.00 - 0.00 - $0.88
$17.00 - >=6 - - - - - 0.00 - 0.00 - $0.85
$16.50 - >=6 - - - - - 0.00 - 0.00 - $0.83
$16.00 - >=6 - - - - - 0.00 - 0.00 - $0.80
$15.50 - >=6 - - - - - 0.00 - 0.00 - $0.78
$15.00 - >=6 - - - - - 0.00 - 0.00 - $0.75
$14.50 - >=6 - - - - - 0.00 - 0.00 - $0.73
$14.00 - >=6 - - - - - 0.00 - 0.00 - $0.70
$13.50 - >=6 - - - - - 0.00 - 0.00 - $0.68
$13.00 - >=6 - - - - - 0.00 - 0.00 - $0.65
$12.50 - >=6 - - - - - 0.00 - 0.00 - $0.63
$12.00 - >=6 - - - - - 0.00 - 0.00 - $0.60
$11.50 - >=6 - - - - - 0.00 - 0.00 - $0.58
$11.00 - >=6 - - - - - 0.00 - 0.00 - $0.55
$10.50 - >=6 - - - - - 0.00 - 0.00 - $0.53
$10.00 - >=6 - - - - - 0.00 - 0.00 - $0.50
$9.50 - >=6 - - - - - 0.00 - 0.00 - $0.48
$9.00 - >=6 - - - - - 0.00 - 0.00 - $0.45
$8.50 - >=6 - - - - - 0.00 - 0.00 - $0.43
$8.00 - >=6 - - - - - 0.00 - 0.00 - $0.40
etc. etc.

Last edited by blue_water; 05-06-2011 at 09:51 PM.
05-06-2011 , 10:30 PM
Quote:
Originally Posted by blue_water
Hi,

On behalf of the LMT Holdem players, what do you think about Merge's LMT Holdem rake structure?

The following example is for $2/$4 but it also applies to $1/$2 and higher.

With all due respect, please do not tell me that the Merge's rakeback makes up for the difference, cuz it doesn't, it doesn't even come close. If you like, I will demonstrate, just let me know.

But all in all, with this rake structure, the Merge Network turned LMT holdem into a slot machine situation (from the Merge point of view), please think about that.

Please keep in mind, prior to 4/15, I was a winning Supernova at PS (even without VIP $), but with the Merge Network rake structure I don't think it's possible.

In order for your room to grow, I believe that you would also have to attract business from the non-US community, and why would international players play on Merge with that rake structure (it's so much higher than industry standard).

Snip...
You should post this in the Merge Software Improvement thread, and the Carbon thread, with PM's to CarbonAtil, CarbonChris, and RPMSeth. These are the biggest rooms right now, and have the greatest sway.
05-07-2011 , 02:49 AM
Quote:
Originally Posted by Hero Poker CEO

But other than that, you are likely to have to wait unless you suddenly became a kiwi and flew back down under afterwards, and, I'd understand cause you'd have returned to your sensibilities or had more than enough sheep love to last you your entire life.
since hero poker CEO is setting the tone with his animal based humour

what do you call a Korean walking a dog

Spoiler:
a vegetarian
05-07-2011 , 03:10 AM
Quote:
Originally Posted by PokemonKid
since hero poker CEO is setting the tone with his animal based humour

what do you call a Korean walking a dog

Spoiler:
a vegetarian
05-07-2011 , 04:14 AM
guys, cut it out with the garbage posts please . This is serious.
05-07-2011 , 10:16 AM
Like others have said, your rewards program seems to be geared towards tourney players. I almost never play tourneys.
05-07-2011 , 10:45 AM
Quote:
Originally Posted by Hero Poker CEO
after regularly visiting their office and playing Starcraft 2 after hours on Lan with their CTO and programmers
This would be really cool, if SC2 had LAN play.

You're saying all the right things, but little things like this really stick out to me.
05-07-2011 , 10:46 AM
Quote:
Originally Posted by KingKongGrinder
Like others have said, your rewards program seems to be geared towards tourney players. I almost never play tourneys.
I agree that it would be a good idea to have an option in the tourney ticket area to convert the tickets (minus the fee) to $. For example the $1+.08 tickets I am currently getting as a Barbarian could be converted for the $1 and I'd lose the $.08 fee. This could be done for any tourney ticket you could acquire, whether from the rewards system or not, as it benefits both the player who doesn't want to take the time to play a tourney or doesn't think they are +ev in that format and the site who still gets the same rake as if the player actually played the tourney.
05-07-2011 , 10:51 AM
When will your promotions page be up and running? The only info there seems to suggest I have to email to find out.
05-07-2011 , 10:54 AM
Seems like a pretty legit site. I have been looking for a site to play on while I wait to see whats going to happen.

Now that question is,how good is the software for multitabling? That could be a deal breaker. I'm not home atm so I can't open up a ton of tables and see for myself. (16+)
05-07-2011 , 11:09 AM
A concern I have right now with Merge is the $15 charge for a check cashout. In my view (and the view of many grinders I've spoken to), the rake we pay comes with the expectation of a few things.

1. A safe environment to play aka, the games are on the up and up, there is reasonable security against someone hacking my account, etc.

2. The site is doing advertising to appeal to fish as well as the grinders so that there is a balance in the games and a stream of money coming into the site so the games don't die.

3. Deposits and cashouts are done effectively, securely and in a timely fashion.

I think the $15 charge for a check cashout is charging the players for something that rake should be covering. If rake isn't covering it then you guys are giving too much rakeback and should reduce it slightly, because I know for a fact that some people are not depositing on Merge because they have to pay to get money on and pay to get money off.


Quote:
Originally Posted by overrdose.
Seems like a pretty legit site. I have been looking for a site to play on while I wait to see whats going to happen.

Now that question is,how good is the software for multitabling? That could be a deal breaker. I'm not home atm so I can't open up a ton of tables and see for myself. (16+)
I've been playing 12-16 tables pretty easily using cascade, however the software is definitely not geared towards mass tabling though as they still have lots of unnecessary popups, you have no way of knowing when you've busted a tourney and so on. I find playing 16 tables more difficult on Merge than playing 30 on Stars, but hopefully with the new rake pouring in they will listen to the players and fix some of the stupid things like a popup not only on the table you cash on when you bust, but also a popup on another table telling you again that you cashed, 2 popups for regging a tourney (and the enter key doesn't work for hitting "ok" on them), etc.
05-07-2011 , 11:28 AM
How will I be notified of the promotions that your staff will make up at random times for each level?
05-07-2011 , 11:39 AM
Quote:
Originally Posted by Knytestorme
This would be really cool, if SC2 had LAN play.

You're saying all the right things, but little things like this really stick out to me.
I'm sure he meant sitting in the same room playing together on BNet. A lot of people say LAN just to mean playing on the same network or in the same place.
05-07-2011 , 11:48 AM
Quote:
Originally Posted by jimmyfingers
I'm sure he meant sitting in the same room playing together on BNet. A lot of people say LAN just to mean playing on the same network or in the same place.
That's exactly what I meant, thanks.

1. Will respond to all posts and PMs within the next few hours, had my grandfather's annual memorial service today and his grave is located on a mountain near the DMZ, so it was a long day and I'm at desktop now. -I only responded directly to the post above, as my first response of this session, simply because it was last one posted and not because of any other reason. -I will respond in order of post moving forward.

2. If a post has been seemly not addressed, apologies, I will address it or link it to the post where I did address it in response to another member asking a similar/same question.

Thanks & Regards,
David
05-07-2011 , 12:56 PM
How about the option to get the current tournament reward or the upcoming cash reward upon hitting the next level? I know regs will always choose one or the other but casual players (or at least me) play both tourneys and cash depending on mood.
05-07-2011 , 12:59 PM
Couple of things that others have posted that I want to +1:

1. The rewards do seem more geared towards tournament players and I do agree with FutureInsight that I will keep my RB on another skin, but still plan on playing tournaments on this skin possibly. D

NOTE: Did HeroCEO say that they were releasing a new VIP system that would be geared more towards cash players? I'll have to reread the thread because I was thinking he mentioned that.

2. I agree with the poster that said they are concerned with the $15 cost to Cashout by check. I think it would be good to have atleast one free Cashout option.

3. Overall I like what Hero is doing and the effort the CEO has put in here to be up front and honest. I can't say enough about how important that is in the current US climate.
05-07-2011 , 01:17 PM
Could we get some of your sponsored pros to post in here about you/the company/etc.... ("refs to confirm you are legit" so to speak ) ???
05-07-2011 , 01:41 PM
Quote:
Originally Posted by TiltTheTilt
3. Overall I like what Hero is doing and the effort the CEO has put in here to be up front and honest. I can't say enough about how important that is in the current US climate.
THIS X100000. I may deposit in the near future if things like this continue.
05-07-2011 , 01:50 PM
Quote:
Originally Posted by FutureInsights
I sent that part in PM, since that doesn't show up on the VIP page. I would presume yes.
Not for Hero, they are earned at 20% instead of most other network sites at 65%.
Reasoning:
1. VIP points themselves can be exchanged at a 10% rakeback value without any RB, so with RB, its 6.5% on other sites, with Hero its 2%.
2. Your cumulative VIP points also are linked to the reward system; for a site which has basically no reward system except for a bonus when you reach x number of VIP points, giving out 6.5% additional is good because the additional 'in kind rakeback' would probably not be realized regularly, but in the case of Hero, the system was designed to stand alone without RB.

So over the range of a division you're looking at, on average including the divisional awards + tournament tickets- about 25% to 30% additional in kind RB. Thus, the amount returned at generating VIP points at 20% would be between 6%-8% which is basically the same.

The best analogy I can give is if you had both the FT rakeback at 27% and were on the Stars rewards program at 65%. Obviously everyone who love to have this kind of situation, but this would leave no margin to do any other type of player rewards or promotions. Coupled with need to do mass marketing, and work with affiliates, that would set up a break even situation at best.

But to break it down, even if I do have a rewards system, the other sites currently will have better value on RB than Hero by a few percentage points, but on Hero I would make up for that with other more targeted promotions, such as this 30k +30k freerolls.

I think ultimately, a rewards system is not there to acquire players, I mean, you don't fly a certain airline at first because it has a better rewards system than other. You fly because in the first place it was a better service or had the right route and right schedule that matches your initial expectations. But it will be the mileage plan that retains you.

To utilize a rewards system as a tool for acquisition, to me, is a lose/lose situation as, inevitably it will be compared to other such programs and you engage in cost cutting (i.e. best marginal deal) and your focus is distracted. As a casual regular depositor really gets little value from even 40% rakeback, when then end up only playing two tables and donking off their online balance in 10 played hands. The site and the player raked very little, but the other players obvious reaped the benefits there.

So in terms of an acquisition tool, again, if you are a reg and you want that extra 2-5% somewhere else, then I'd say go for it, but I wouldn't be able to operate my site properly for the long term by focusing on this as my main value point. And of course the main value point is directed to the more casual regular depositor because ultimately they are playing, enjoying poker as just a game/hobby and I think my own efforts are better spend on making them feel as though they are just not being abused, but rather find that they also can get rewarded in other ways.

This is very difficult to accomplish or focus on in a network environment as the regs would just go the reg's preferred skin and nibble from there on the casual players brought in from a network site with more my predisposition, but again, in the long run, our site will get a stronger mainstream brand and momentum and also appreciation from the network that may lead to some other benefits on more of a B2B level.
05-07-2011 , 01:53 PM
Quote:
Originally Posted by DanjR
Right now I am playing on RPM. I know there is a 60 day period of inactivity needed to switch rakeback between skins, but since this is not a rakeback model on Hero, would we get all benefits right away or would there be a similar 60 period where certain rewards are limited or unavailable?

Also, cant wait for those upgrades to the software. If it does turn out to be similar to Stars 2008, I will be verrrryyyy happy!
I'd say that our rewards system, when it is fully tweeked will be the most immediate incentive based rewards system where every incremental level is rewarded with milestone rewards. It is not there yet, but when it does, I'm pretty sure it will have a value that stands clearly on its own. Cheers.
05-07-2011 , 01:57 PM
Quote:
Originally Posted by TiltTheTilt
This really sounds great, IMO.

I also agree with Dstock.

I would like to add that you can get 50% off if you sign up to WU online but what I really think would help to bring in more recreational players is instructions to walk them through how to use the WU online site, right in the Cashier. A recreational player is less likely to deposit when they realize they have to go to WU and buy it and then ship it to someone in another country.

It should have detailed instructions including links to go directly to the WU store, and be as simple as possible. If done right, a recreational player could be online playing within 20 min of downloading the Poker Client. Thats huge to the entire Network and definitely to your skin! Obviously, the more recreational players that there are, the grinders will follow.

HeroCEO,

Do you use the Merge Cashier? I was thinking that you may have hinted at that in one of your earlier posts. Sorry if you did say it and I misunderstood.
Yes we do, currently Merge handles all our payments, except, in the Australian market should that occur in the near future. Merge does not do any payments related to the Australian market.

      
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