***Hero Poker CEO Official Player Relations Thread***

[Hero Poker CEO]

Originally Posted by MR_UNOWEN

Is rakeback automatic with sign up, and at what % is it. Also, is it dealt; or are you sure it is weighted? I am most interested in cash games.

It is at 35% and it is weighted contributed, so it is both dealt and how much you contribute to the pot. Obviously that rewards more of the active player. Just always PM to check if your RB is applied to your account properly. Some times your browser disables the cookies or you may have another RB account on a different merge site (only 1 RB account per user on the network).

Cheers,
David

[Hero Poker CEO]

Originally Posted by Flunkonmyduck

If you signed up before a few days ago in new york your ok right

If all your details were in, yes, no worries, but if you didn't fill in your details at that time, then sorry, you're outta luck. Yes for the RB and just Pm you user name, and if you have a series of short questions specific to your situation, you can just PM and I'll take care of them in one pm back.

[Hero Poker CEO]

Originally Posted by regdonk

Is WU the only current way for US players to deposit?

No, Visas/Credit Cards do work, but it is quite random and totally dependent upon your issuing bank, but WU is consistent and is straight forward, even if you need to go and physically use the service.

[Flunkonmyduck]

wow ty and your not the ceo right ur just a rep for the site? and ty for your quick answers

[Hero Poker CEO]

Originally Posted by Flunkonmyduck

wow ty and your not the ceo right ur just a rep for the site? and ty for your quick answers

Yes, I am the CEO, with my Masters in business and all, and no worries my pleasure; I'm a workaholic anyways, so posting and doing some extra support keeps me on pace between tasks as well. And as a boutique site I really do want to get to know our players.

Cheers.

[threebanger]

Originally Posted by Flunkonmyduck

wow ty and your not the ceo right ur just a rep for the site?

How do you even arrive at this?

[AwwwYeeeaaahhh]

Originally Posted by threebanger

How do you even arrive at this?

Wait, so Hero Poker CEO is the CEO of Hero Poker?

[Flunkonmyduck]

well i know the name and all but i think poker sites would say that there talking to the ceo just to make players feel more at ease playing at there site while its just a rep. Plus most ceos are busy so i was not sure.

[travis5018]

Originally Posted by AwwwYeeeaaahhh

Wait, so Hero Poker CEO is the CEO of Hero Poker?

*Mind Blown*

[bubblegoose]

I cannot seeem to find this freeroll that goes off at 16:40 eastern. is there anything else I need to do?

[threebanger]

Tournament lobby, just go to that time today, it's there.

[Hero Poker CEO]

Originally Posted by bubblegoose

I cannot seeem to find this freeroll that goes off at 16:40 eastern. is there anything else I need to do?

Its the 5th from the bottom of TOURNAMENTS; SCHEDULED; SPECIAL
and on the Server clock it shows it as 15:30, which is 14:30 eastern (don't ask me why it's like that, it has screwed me up more than once).

[travis5018]

Oh and just to add to the overall awesomeness vibe that David gets in here. I deposit and it didn't credit me the first depositors free roll tickets or whatever. I emailed him my account name and such and I had a notification within the poker client that It had been added 3 minutes later......... 3 minutes.

[Hero Poker CEO]

Originally Posted by travis5018

Oh and just to add to the overall awesomeness vibe that David gets in here. I deposit and it didn't credit me the first depositors free roll tickets or whatever. I emailed him my account name and such and I had a notification within the poker client that It had been added 3 minutes later......... 3 minutes.

Thanks, but just to manage expectations, I will always try to resolve it within an 8 hour period. Cheers

[Do Not Blink]

Still waiting on a password here via email, Just signed up today. If the password is the same for all US players somebody please PM it.