Has any U.S players been able to deposit using Visa?

YMMV

Thanks for the response. The answer is interesting and a bit surprising, to me, at least. It sounds like if the skin is a small one, they do not process payments to players NOR do they hold the players funds. If the skin is a larger one and they want to take more responsibility onto themselves, for profits and better service, they can hold the players funds and/or process payments themselves. Is this correct?

Hero Poker CEO,

Lets see you in action homie!

How about you get Merge to add $21 and $31.5 HU PLO8 SnGs?!??! I have respectfully included the $1 and $1.5 rake, ldo...

Lets make it happen captain!

This is NOT a question for the CEO, just for someone else who can help me out with a simpleton question. To get the HERO poker rakeback and the $600 deposit bonus, do I need to enter in any special codes or whatnot when I DL the client and set up my account?

edit: i see right above me that I just DL it and email the CEO, cool. And this is the same for the deposit bonus?

edit 2:

at first when i read this I thought he meant you deposit $600 and then HERO immediately deposits your $600 bonus in your account. But I guess what he means is you work off the $600 bonus by playing a lot of hands but you don't need a sign up code for this. Correct?

Any cliffs on on Client Update?

a) The focus will no longer be taken away from the notes window if you are prompted for action in the poker software.
b) There will be a new "Multi-Table" tab under the Sit n Go heading in the game lobby.
c) All fonts in the software will be updated to be more readable.

Cheers,
David

Yes, exactly the last part, so it is a play through bonus whereby for every 75 VIP points earned you get $5 released; now this is currently lower than network standards because of the rakeback players who normally would never be able to clear this bonus otherwise, but up until June 1st, this is the current situation and yes, just email me at marketing@heropoker.com and I'll sort you out on the RB.

Cheers,
David

cheers

Dave, ok to leave wish list here? If not, where is best? marketing@heropoker.com, or PM? Here is an example in any case: Would like to see filters improved. Would like to select, e.g., 6 max, .02/.04, > 40% players/flop.

1. Yes, so if the network site, any of them, do not do their own processing, then the network itself has segregated and holds the player funds for them.

2. It is not necessarily a larger one, because the flagship brand on Merge, Carbon's payments are done via Merge as well. In theory, you are correct, if the site wish to provide more service by taking on payments themselves, they could possibly provide better service/profits for themselves, but in practice this is not the case and in more cases than not more risky for the player.

2.1 It is not possible with the current volumes for a single skin operator to get better rates that what the network is getting currently as they cannot match volumes, so they may get the same or similar rate (in the best case scenario), but not better. This of course is not the case with a stand alone site like PS or FTP.
2.2. Also in terms of better service, that itself is questionable too, as staffing up to 24hours service is something of a difficulty and if your main liquidity is in the North American markets, then you're not likely to have 24hr customer service.
2.3. In actuality, for a network, it is inherently safer to have the fund with the network so they can do an automatic reconciliation at the end of the month between player funds and as long as the network is growing, it is far more stable financially than the network sites due to the revenue model of just being a platform and passively receiving income. In nearly all cases where there a site collapsed and money was loss, it was because the mismanagement of the firm which dipped into player balances or the principle of the firm became insolvent. (Tusk poker).

The network provides that added layer of protection for the player and the site has no way to dip into player balances and the network has no reason to dip into player balances as they have no marketing expenditures and everything is a fixed cost.

2.4 I'd add also, that the network has been around longer than most of the sites and you can even with a tiny bit of googling find out who runs Merge etc, whereas the same can't be said for many network sites. Also with the current environment, due to the network processing funds rather than the site itself, it adds a further layer of operations to the process by separating play and payment.

And yes, Merge does do Hero's processing for the very reasons above and I do feel it is the best and proper business decision at this point in time.

Cheers,
David

Also for wish list, put it here for other players to see, and the Merge development guys routine scan all the Merge threads to deal with issues asap, and the filters are being improved in a big way, but no time on that right now.

Cheers,
David

It is so amazing straight forward to make a rewards system without considering RB players at all. It may be that I need to just make 3 vip systems, 1 for tournaments, 1 for cash, and 1 for RB players. LOL.

The problem is, a vip system is for retention, and fundamentally the 35% rb is an acquisition tool. But since it basically wipes out margin to contribute to mass market promotion (regardless how high the base rake is), and add to a VIP system for retention, you're look at RB players as basically little margin players (and 35% is high when compared to 33% for cake and 27% for FTP, although if you did a rake comparison, it may turn out differently, but regardless of calculation, it is still on the high side of the industry)

Currently the way to retain RB players and get them to do volumes so that a site actually can eek out some net revenue is by setting up rake races for them. And we will be engaging in that on a limited degree as well, but again, another site may simply do more, and it become a cost competition again (but I think after June 1st the playing field will be considerably leveled in Hero's favour).

But I am thinking about this, and may have come to a conclusion, I will not share it here as I think this is enough intellectual contribution to my fellow network sites who haven't put as much time into thinking about what is what. I'll share it when its ready to be rolled out, but you can see my issue. How to do I create a VIP system that works with RB players without getting into a cost competition and maintain what little margin I have with these players?

Cheers,
David

Caught you back in the PM, but it will happen before the weekend so I've been graciously told by Merge. You ask, they listen, I'm only the corporate messenger boy =)

Cheers,
Dave

Please PM if/when as an aussie i can deposit on your site. Following this thread is becoming hard just looking for that when I am not interested in the site if I am not allowed to play.

I'll PM, no worries.
Cheers,
Dave

By this you mean, for example, when players on HERO win money from players on Carbon... it is a lot easier to put the cash in the correct player's accounts if all the money is held by MERGE as opposed to if it is held by two different companies, HERO and Carbon?

Do you know how merge segregates the funds? For instance, do they have one big bank account for hero players, one for carbon players, or maybe just one huge account for all their funds? I imagine there are many different ways they may do this. I have also heard that they are owned by a sports betting site (i've tried searching with no success) so it's possible if their sports betting stuff is even bigger they would mix it all together.

If all the money is held by MERGE why can't people do account to account transfers between a HERO user and a Carbon user?

FWIW, I think you may do well to explain this to people on your web page. I feel a bit more secure now that I understand how this works and where the money actually is. Also, if MERGE is this huge company that handles the money and has a good track record over many years, it makes sense to me that hero would want to do it's best to associate itself WITH the merge name whereas I don't even see the merge name on the hero homepage.

http://www.mergegaming.com/partners.html

also, I don't see your logo on there!

I have no questions to ask but I just joined the merge network and I just wanted to say great job to Hero Poker CEO for taking the time to answer players questions and concerns, keep up the good work!

Dave- Any new cool tournament freerolls coming up?

****use my wallet****
HeroPoker-CEO * Korea (South). Today 23:44. Posts 194
#1
Guys from May 6 initiated withdraws to the US are frozen in a US account.

1. Let me know if you did do a withdraw via umw and I'll sort it out.
2. I'm waiting on an update as well.

Thanks Im just out right now but will reply in detail when I can.
David

its there

Yea umm I was playing and then a hand came up where I was dealt no cards and action was on me.

I will answer the questions as much as I can, but please excuse some level of details as I am bound by confidentiality agreements and I do not wish to over step those bounds, even inadvertently.

1. There is a regular reconciliation of the real player balances, and they are held separate in different accounts and confirmed with the partners sites of the network. The online in game player balances are done automatically as players win/lose against each other, but the account reconciliation is done on the physical account by the network itself.

2. These are separate balances/accounts and thus why players can't do a transfer between accounts is because they aren't lumped together and no site has a right to access another sites player balances. Carbon has no right to my players as I do not have any right to their players, even though our players will play against one another on the network. This includes having no right to have access to my player's balances for any type of transfer whatsoever at a site to site level.

But when there is a online movement of funds between network sites (outside of player game play)it is because it is done at the network level due to fraud/chip dumping issues, but again, the actual reconciliation would happen again, at the network level, for those using Merge as the cashier. I do not know the assurance policies for those who do their own cashier as I currently only do the payments via Merge and I don't want to speculate on that.

3. Sports betting sites usually handle their own payments as they do have volumes and their main business is not poker, and Sportsbook.com is a prime network partner with Merge, but I am unable to shed further light on that topic as I am not privy to their corporate ownership structure as our interaction and business is with the executive management.

4. http://www.heropoker.com/en/general/press-releases
http://www.heropoker.com/en/general/about-us
http://www.mergegaming.com/partners.html (on the left #6 down -which trust me, is a pretty good position considering the amount of partners)

I think if anyone has gone through the thread then it is pretty obvious the faith and confidence I have in the Merge network and their team as a capable, stable and professional partner and business entity.

The reason why we do not have the Merge Logo on the front of our homepage has nothing to do with our lack of support or acknowledge of our relationship with Merge, rather it was due to other considerations. Also pre-black friday, information such as this would likely confuse a new player rather than reassure them as many other network sites in their respective market act as stand alone sits. But for a player, like yourself that is researching and trying to understand as much as possible about the structure/framework for the purpose more for corporate stability than deposit bonuses, that is why we have a sponsored and paid for thread on twoplustwo.

Cheers,
David

Can you send me this and your user name to
marketing@heropoker.com so I can get this looked into asap?
Thanks,
David

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