When will rakeback show up on the rb report and in a player's balance?

Also, can you direct us to where VIP point earnings and rakeback are explained in detail with example calcs? orry if already covered. I can go through the thread in the future if necessary.

Here is the post about the reward program. Rakeback is at 35%. If you have rakeback then you earn VIP pts at 20% the normal rate.

I guess that post doesnt explain how they are earned. Each dollar of rake is worth 10 VIP pts. Tourney/SNG that is straight forward. Cash games is weighted contribution so the rake you actually pay each hand.

Oh, I finally tried the multi quote function (sorry I'm not an adventurous guy).

1. Shows the next day in Player Admin: Ledger History
2. There isn't any with example calcs, mainly because after June 1st, the current system will be revised and another cash game player oriented VIP system will also be put into place, but the other reasons for the lack of calculations is that I can 100% tell you that we are not competitive in that regards to other Merge sites. Right off the bat, you will make 65% the VIP points over our 20% VIP rate when on RB and while they may not have more developed VIP programs, they do have rake races etc, coupled with the fact you can clear cash bonuses quicker, there really isn't a need to do calculations when the conclusion is pretty clear.

As our site's focus has always been to look at what mass markets we can get into and contribute to the network in that respect, we do need to take margin where we can and build on things outside of the rakeback to give value to our players. I think in the long run, bringing new players to the network is plus EV for our site and for the network and that is more our objective at Hero. But please feel free to join us a Merge Network, I know that RPM, Carbon & Lock are all very active here and I even received a welcome PM from RPM Seth. I'd say hi to all the other reps as well, but we're all busy as heck right now =)

But at 35% RB, like I've mentioned before, in the context of the actual rake amounts, its quite the good promotion over all and it's hard to go wrong otherwise at Merge with it.

Cheers,
David

Ok, I'm off to other task, but will be check in throughout the day.
Thanks for all the congrats on the baby, appreciate it!
Also noted about the comments about the structure, luckily I had a great mentor in Danny Mcdonagh on this so I'll see where I can tweak it.

And thanks for your participation, I did get some rest as I do need at least 1 day where I sleep 8 hours or else my typing and thought process drops dramatically- while still productive I'm still bound by the law of being human as my 2 year old son is fond of reminding me.

I will be in transit the rest of the month between Korea, Macau and Australia, but I will put an auto responder on, but again, just email if support does not get back to with what you need and once I touch down at an airport, or hotel room, I will get to it.

Thank you sincerely,
David

Coming near Canberra at all David?

TY, David and Plenty. I am sure I will have more comments and questions once I use the site more. Played in the 30k +30k Sunday, and used winnings in some cash games Monday. So far, not bad. We'll see in the future, though.

what's a rough estimate of how long a w/d of the $100 from the tourny would take into usemywallet if im in the us?

I dunno, winning is fun for me, even if it's off guys that are getting blinded off (I had two at my table sitting out. TBH, I don't think 2 of the other 3 guys at my table even noticed, or they didn't adjust their play because of it.)

Also, I think it's a virtual certainty that there will be sit-outs in a freeroll. Nothing you can really do about it, except something like give people like 3 levels to make an action or get removed. Hell, there's usually quite a few sit-outs in the Pokerstars Turbo Takedown, and that has a FPP "buyin" equivalent to about $50.

Just wanted to chime in and say I'm rather impressed with Hero so far, even though I wasn't able to attend the insane 30kx30k freeroll
Made my first deposit via online WU with them yesterday, sent Mr. CEO a PM immediately after inquiring about refunding the $12 WU fee, and if I had the signup bonus (yes, it's automatic, no code).
My PM was answered within 12 hours at about 9pmEST (I sent the PM at 9am) and I assume refunded at about the same time, I saw the funds officially in my account this morning. So pretty quick, imo, I expected to at least have to wait a day.
So yeah, positive experience so far... keep up the good work!

Ah yes, almost forgot to add...

I really, really like that this skin doesn't have a Casino tab. Video poker is the devil!
GREAT decision as far as trying to appeal to new players goes, last thing a fish needs is to be distracted by cyber BJ and lolroulette.
I never understood the logic behind having blatant "game of pure chance" gambling games in poker software anyways, kinda gives potential prosecutors ammunition don't you think?

I think omaha hilow double or nothing sit n gos would be very successful at your site. It would help Omaha hilow action on your site tremendously.

The 6 max Omaha hilow sit n gos on merge now will never take off because they are such high variance and you cant get enough of them going to overcome the variance and turn a decent profit

UseMywallet, if it already enables, I have been told 4 business days to hit your bank account if everything has been set up. But please let us know what is your experience when it occurs.


I will make a note of this and pass it along when I have my weekly discussion with Merge. Thank you.

15 Days of HeroPoker *BLOG ENTRY*

Day 1 & 2
It’s been a whirlwind of 15 days of Hero Poker which all started on May 1, the day my second son was born. Before we decided to start our real marketing, as a company we decided to do a something for US poker players who just wanted some cash. So we put up 15k in a kind of private freeroll with no withdraw restrictions and tried to get out there to ‘regs’ who simply stopped enjoying or wanted to play poker. So, a player could use the cash for rent or get a ticket to Canada or whatever, we just wanted to get that money out there. Basically the prize payout was just to top 30 and had a good structure and we gave it out via PMs in LP and P5s, the two communities that Hero was active with, but we were finding that we weren’t getting any sign ups for it as players weren’t passing on the details (surprise). So we ended up making 2 threads about in and sent some volunteers to let 2p2ers know about it (which ended up being considered spam and one of our volunteers got banned- totally our fault and stupidity). But the password had to be gained via email me directly, which was totally fine. The issue was that at 3am on May 1st in Korea, my wife went into labour.

Now Korea is about 11 hours difference from the US, so 3am on May 1st was like 4pm in the US, so here I was on my iphone emailing back players with the password and then my iphone died. By about 7 am I had my iphone back and was emailing between my wife’s contractions and finally put down my phone when the contractions got to about 10 minutes apart. At 9:33 am my second son was born healthy and I ended up doing all the registration and stayed with my wife until 10 pm and then drove home and started with the emails and work (btw I have never had a formal office in the last 5 years because of travel and the nature of the 24 hour work day) and by 5am had started the tournament to about 340 runners. By 11am the tournament was over and it was good. We set up that tournament to set the direction of what kind of company we wanted to have, and we wanted to do something that helped in whatever small way. By 12pm I had taken a shower and drove back to the hospital to look after things and host visitors (it’s a Korean thing) as she had a room in the hospital and by about 4pm after 36 hours up I passed out for about 6 hours.

Days 3, 4, 5
This gave me a moment to think of what kind of promotion did we want to kick off and immediately I thought of the 300 Spartans, that I wanted to have our own 300 promotion where we’d pay out the top 300. Now, the reason why it was $100 plus $100 cash bonus was because anything less than $100 was, in my experience, pretty meaningless, in that we wanted players to just try out the site and also if players wanted to just withdraw it, they could. Now for players how wanted to keep playing there was this additional $100 cash bonus that had a play through on it. Now in retrospect, I should have maybe done something other than cash bonus because on Hero, it’s going to take players a long time to clear it, even if they have 3 months (but I had to set the bonus at what the network guideline are due to the pending June 1st deadline for falling in line with network policy). So it was the 30k plus 30k freeroll. I actually discussed with my country marketing managers and they said, it was good this way. I didn’t want to hype it up and call it 60k cause that would have just been marketing bull**** and that was the thing we were most trying to avoid.

Thing is, when I looked at the competitive space, I realized that promoting via PR or bonuses was useless, simply that player had lost so much confidence that this wasn’t the time to come in with some type of marketing message, rather, just being as up front as possible. So in many respects, yes, we branded this promotion, but most of all, we just wanted to say, ‘hey we don’t need your deposit or aren’t going to promise you the world here, but if you’re free on a Sunday, why not give us a shot.’ And with the top 300 getting paid out the $100 plus $100, it was a pretty no risk thing for players to look into. But it really helped that Stars had started to give out the payout to US players and had announced it late April. It gave us confidence to proceed as it was just a really difficult situation to be in to really promote a relatively new site (having launched at the Aussie Millions in Feb 2011)..

When I was doing my Masters in business, my strategy professor, who had his Phd from Harvard Business School was this really nice pudgy harmless looking guy, but when he spoke about business, it was always, ‘you have to corner the competition, crush em into the grown, cut their legs, make a beach head here or destroy them…’ and I’ve always approach the competition that way as well, I see the imagery, but when I looked at the market, all I saw was darkness. There weren’t actually any competitors, but there was really nothing, and I was like, ‘gee, I was not trained for this’ and the only thing that I could think of was to just be as out there as possible. No senior executive would ever post on these forums for their life of their career or jobs, it’s just plain suicide cause if you just tow the party line, they you’re a dead duck and will be ridiculed to no end, but if you show who is behind the curtains, you might be shooting yourself in the foot. But in this case, anything less than me as the CEO going out simply just being as forthright as possible was just a waste of time for everyone. And there were two places I knew that if I was going to get people to take Hero as a real option, it would be there: TwoplusTwo and DonkDown. But in no circumstance would I have ever thought to engage these two communities after only a few months after launching, but I was committed at that point.

Day 6 & 7 Twoplustwo
I had actually gotten the go head to post by twoplustwo and donkdown a couple of days earlier, but honestly I was nervous and so I ended up posting the promotion up on LP and P5s first because I was already known there. But on day 6, I took about three hours to compose my first post and went for it, just being a forthright as possible. But within just 4 posts, I had been called out on the fact that we had spammed week before (and again it wasn’t right, so I had apologized and it was graciously accepted) and I got hit with the questions that no senior executive in this industry would ever answer or could…and it was the moment of truth.

Sure I had answer these types of questions previously at P5s or LP, but the difference is that we were active on those sites before Black Friday, so the questions came as the situation developed, but here I was facing some brutally tough questions that were easily answered among private industry people, but out on a public forum of poker players..?... So I remember, looking up at the ceiling and thinking, ‘ok Dave, this is time to man up and get at it, you knew this was what you were getting in to,’ and then I continued to stare at the ceiling a bit longer and then went at it and took the plunge. But I’ve been lucky. Thing is, most players, and I don’t care if you’re team pro whatever, they just don’t have the same level of understanding of what is really going on because they view it from a players point of view. But the thing is with twoplustwo, there is just so much knowledge amassed here that members actually have a really good outline of how things really work, even if they don’t know the exact details. So while it has been very difficult, it has been also very productive because I’ve gotten some really focused business questions (which I do enjoy) and they have allowed me to also have this dialogue and further articulate what was on my mind. It’s as though I’m back at PwC in a really hardcore strategy meeting and we’re bouncing comments off of each other and I’ve become better for it on many different levels and for two days I buried myself in twoplustwo….but in the meantime on at DonkDown…

Days, 8, 9, 10 Donkdown
The management at DD, Todd (Dandruff) & Bryan (Micon), had announced their new sponsor as Hero Poker to mixed reviews. They had done this on the 6th, but it wasn’t until the 8th did I actually have a chance to post there and it was a pretty big fail. It was a fail because I was trying to be a bit humorous, but the fact is I’m not one of those humorous guys. Also I don’t completely understand American humour, even though I love America because they liberated my country twice, once from Imperial Japan and as part of the UN force during the Korean War against those North Korean ****ing commie bastards, and that in my home at least, General MacArthur is consider the perfect man created by God, but I just don’t’ get the American humour all the time. But I wanted to fit in with what DonkDown represented.

I had been listening to DonkDown for about a month previously and I thought Dandruff and Micon were spot on with their logic and conclusions and had their ear to the ground. They really were listening and were objective and simply quite sophisticated in their understanding even though they masked with a great deal of profanity, random sexual comments and general eccentricities. They were extremely raw, but no one could deny them of being direct and truthful. The first things they mentioned to me was that even though I was a sponsor and they’d take my money, that they would tell it like it is and not to expect differently. And I was, ‘great, exactly what I am looking for’, and I think they thought, ‘this guy has no idea who he just sponsored does he?’

So by the time I had started my sticky thread on Donkdown, it was already the late on the 8th (nearly a day had gone by) and there were many unanswered posts from the original introduction thread. But at that point I was taking care of 3 forums and had purposely left donkdown to the end. The way I work is pretty systematic, if I touch something I will finished it, so if I start on a particular project or task, I’ll take it as far as it can go, then move on to the next task. I’m not a multi-tasker, I prefer to simply get them all done then move on instead of juggling things where I can’t focus. But the more complex the task, I’ll leave to the end so I can just work uninterrupted on it. I call it my ‘machine mode’ where I don’t’ eat, drink or blink, but just focus and do it and for this donkdown forum I wanted to have the space to reply properly because it was very unfamiliar territory. But I left it for nearly a day as things start to build up on the other sites, and it was uber frustrating to watch as the thread went quite negative due to my lack of response, but again, I’m not the kind of guy that can jump around, so by the time I got the thread, I had a good on page of full on ‘who the **** is this guy and what the **** is he doing in our forum? Gtf outta here..’ And it was just as difficult as twoplustwo, but on a different level.

Donkdown’s community is very tight and very protective of one another and I still couldn’t understand the humour or nuances of the community. But they came at things with logic, but also with a lot of passion and we very direct. But of course material wise I knew what I wanted to say, but I have to tell you my professional image is very different on donkdown than anywhere else, but I tell you, I don’t feel like I’m the sponsor there lol.

Day 11 Radio
So I’m up waiting for the radio show and I won’t comment on what was on the show other than I had waited like one and half hours past my appointed time and took the call when I was driving to see my wife at hospital (she was in a post partum recovery clinic with our newborn-normal thing in Korea). But I hadn’t slept for about 24 hours and was wired on 8 cups of coffee because I wanted to be clear headed when I took the call. But I ended up missing about 20 minutes of the show before I went on, so I missed a lot of their inside jokes when then reference it to me during the call and I was like thinking, ‘damn it, I don’t get what they are saying, this American humour is killing me‘, but it was good and I did end off with why I did like DonkDown…’I know you guys have no problem biting the hand that feeds you, but if you guys bite me, I probably deserved it, so for that, I’m happy to be a sponsor with DD’. But we had this freeroll for DD members, and you know what, they were really are just a great community of ‘degenerates’ (I mean that in the best possible way) and I won’t even go into how they used the password to the freeroll for evil purposes lol.

Day 12-15
I basically became a single dad during this period with my mother-in-law helping, I basically fed my 2 year old son, steak, potato chips, candy and TV for the entire 15 days with my mother-in-law feeding him one proper meal a day. During the day, I’d take him out and make him run around for 2 hours until he was so tired I’d have to carry him in, give him a banana and water and he’d pass out. Then in order to make my son sleep I put the baby seat in the front and pulled the front seat as far back as it would go (so not to be close to the air bag-I know still not safe) and I would put down all the windows and we’d cruise in the nighttime and eat MacDonald’s take out (it isn’t that easy to find in Korea) until he would pass out after about 45mins, then I’d take him to bed and get back on the comp. Ok, I’m a pretty traditional Korean guy, and while modernity has caught up with Korea, it’s not like I know what I’m really doing, but some nights, I’d just sleep with him for about 5 hours straight just because he missed his mom so much that he’d wake up crying and missing her so much. So, I’d be sleeping beside him and then he’d cry a bit, go back to sleep and I’d check my iphone for emails, reply as much as I could then pass out again.

So finally the day of the tournament comes, and guess what, it is also the day my wife comes home from the clinic with the newborn, so I’m cleaning up the house, throwing out all the junk food and doing emails in between the time. Now why did I plan it on the same day, well I didn’t but my wife was discharged one day earlier than she expected. Wonderful; so in the last day, we get the majority of sign ups and I’m so paranoid like nuts that someone is going to get the password that shouldn’t and so I’m checking as many IPs as I can etc. And by mistake a player emails me for the password and I recognize the name, and send him the pw, but then I have this bad feeling so I double check and he is one of my non US players. So I politely tell him he can’t play in the freeroll cause it’s for US players, but he doesn’t respond, so I msg him in client, then bribe him with some tournament tickets not to tell anyone or post it anywhere. And for the next hour, look to see if the numbers spike, which thankfully they don’t. I manage to finish the tournament at 300, and then tournament keeps on going! Lol! And so everyone starts going all-in and its crazy just nuts and then what is even nuttier, some players want to play it through! So the tournament lasts another 30 mins or so. And I wish everyone well, answer as many emails/pms as I can, then go pick up my wife and newborn. I have now spend the last 2 days protecting my 2nd son from my 1st son and still giving my 1st son as much love as daddy can, so we went driving today to a late night run on Macdonalds….’

15 days & 40 hours of sleep, totally not sustainable, but I'm on the other side...
*thanks twoplustwo for the beatdowns, I'm enjoy it

Cheers,
Dave

*This blog entry was made for the communities I actively participate in & expect two announcements today regarding Hero Poker.

Cliffs:
-had a hard 15 days, but it was good in launching Hero Poker

I agree completely, doesn't make any sense to me on multiple levels.

Hey Dave,

Great Blog about what it is like on a day to day basis of running a pokersite. Your energy is amazing and non stop which I am sure you will need it to succeed with this project. It sounds like you have surrounded yourself with good people and a wonderful wife who supports you 100% ( or so I hope! ). Keep up the great work and look forward to seeing what new promotions you have in mind.

P.S.: the $100 has been a nice start and is perfect for grinding. My BF and I love it!

***IMPORTANT NOTICES ABOUT RAKEBACK FOR HERO POKER PLAYERS***

If you have Rakeback on another Merge site, YOU CAN GET TAGGED to get Rakeback on Hero Poker under the following conditions (I've fully confirmed with the network).

1. You must have a Hero Poker account before June 1st.
2. You must email to rewards@heropoker.com subject line:
USER NAME: REGISTERED EMAIL OF YOUR HEROPOKER ACCOUNT: TAG FOR RB

Please do it exactly like that, Example:
HEropOkerCEO (Username), DavidJung@happymail.com, TAG FOR RB

3. You must have 60 days of complete inactivity of the site account you currently have RB on. RB can then be applied to Hero EVEN AFTER JUNE 1st. But you cannot log in even for 60 days on your current RB account, complete inactivity.

4. After 60 days of inactivity, email rewards@heropoker.com and write in the subject Line:
ACTIVATE RB NOW

5. Since you're original email is in the system, it will link up both emails and we will see the date between the two, but this will be a manual process.

6. Your account will have a player note by me, saying you are tagged for RB switch over.

7. DO NOT EXPECT THIS TO BE AN INDEFINITE SITUATION, if you want RB on Hero, you are recommended to start the inactivity period sooner than later or at least by June 1st. If you consider that WSOP period, will decrease activity on the site until July, then by Aug you can get back into the saddle.

If you do not want RB on Hero, then do not email us please, please do not use this an insurance marker. If you are tagged for future RB on multiple sites then you will risk losing RB completely as the purpose is not to take players from other networks on some competitive level.

This is for those player genuinely wishing to make a decision to get RB on Hero now, but cannot.

YOU MUST EMAIL BEFORE MAY 29, SO WE WILL HAVE ENOUGH TIME TO TAG ACCOUNTS BEFORE JUNE 1st.

Thanks & Regards,
David

I'd like to add that I read the mission statement posted on the website and was quite impressed. I am not at all surprised that Hero lacks a casino. Here is the key section

^^ +1 to this post.

I am very impressed with I am seeing with Hero Poker.

don't feel like scanning this whole thread... are U.S players able to make relatively (Under 10 days) quick cashouts with no problems?

new to hero dont have any accounts on merge how do i sign up for rakeback?

Not at this time buckguy. Basically Dave (Hero CEO) stated it is a Merge thing right now and with the new volume of business coming unto Merge Network the process is 2-3 weeks. I can speak for Dave when I tell you he is doing EVERYTHING in his power to give us the safest and fastest deposit/withdrawl service possible for now and also for the future.

Download it then Email David with your screename telling him you want rakeback at marketing@heropoker.com and he will hook you up.

I'm tryin to decide if it will be better if I get tagged for rakeback at Hero now for the future maybe cause I already get rakeback on another skin. Keep the options open maybe.

What negative effects (if any) will getting rakeback have on the rewards program you have in place? I think you posted it already in this thread but I can't find it so feel free to just quote your previous answer if so....

If you have rakeback you won't accumulate VIP points at 6.5 per dollar raked. I believe it then changes to 2.