Yes, 100% up to $600 and it is automatically applied as an initial deposit bonus. So you deposit, and its all set up, if for some reason it is not, just let me know.

Dave

Well, since I was gonna use Western U, they don't generally get auto applied (at least on Carbon), since you initiate the deposit, then need to leave to finish it (though I may have a work around on that).

PS - they are raising fees if folks use the online service - they are charging to make up for lack of money conversion costs - if you do online, they are charging $15 for $100 (think I saw someone mention that). So - going out of the house MAY keep the fee at $12.,

are australians still banned? I'd love to know why BTW!?

Ugh. So pissed I had to work today for 7 hours making a measly $48 when I could have easily banked $100. Whatever I plan on depositing on Hero asap anyway, This support is literally the nuts. Get some sleep David!

Have received Pokerstars quality support to this point from Hero Poker, especially David.

Hey Dave you should try and get on 2+2 Pokercast and promote Hero?

Who are the owners of Hero Poker?

I couldn't play this/sign up to hero but am curious. How many runners were in the freeroll that paid top 300?

Thanks

1190 about, it was a really good tourney. slow structure, 6 handed, even some amusing alerts from Dave.

something you might want to look into:

When I click on the vip bar in the lobby, where for me it says farmer, that takes me to internet and a player admin page. (I was trying to find where it was written about the vip levels and bonuses). Anyway the last two times I accessed this page from that vip bar, I got some kind of error message and the client closed down. I wish I could be more specific but I couldn't get the error again when I tried the third time, but I was sitting out so maybe its when you are playing and access that. The error message had Jet something in it. Sorry I know this probably is too vague to help.

Really fun tournament Dave! Excellent job answering all the questions and emails promptly as well.

My account has rakeback so I earn VIP pts at the 20% rate. However I'm also clearing the $100 bonus at the 20% rate which doesn't seem right.

Not sure how dated this is, but here is a Carbon Poker bonus clearing table. Like Dave said, the objective is a difficult one if Hero is similar. Hope they improve here.

http://www.flopturnriver.com/CarbonP...s-Clearing.php

I had to join a little late. It was the beginning of level 3. I still had a full 3k stack so I must have been given a walk in the BB some. I ended in like 900 after my AA was busted AIPF. It was kinda reflective of my weekend as a whole(poker and non poker ). Oh well, heater must be around the corner,

As I still haven't gotten a reply from your site from yesterdays e-mails, I doubt that I would ever put any real money there.

It seems in the rush to start a new site you forgot customer service, and that's a shame.

lol at this. read the thread dood

Really? How many e-mails have you sent from their site? In the window where it says it goes direct to customer support? How many?

Dave is doing a super job answering stuff here, but either there is a software bug in their "direct" to support widget in their software or you guys are all FOS.

So try to send one yourself or please STFU.

this dude pretty much answers every single question really quick ITT and also answers his email super quick, maybe you tried a different email address.

or maybe the ceo is finally getting a long night of sleep

Nice, so not accounting for any skill advantage, the freeroll had a value of over $25. Not bad

I mean, I guess it could be half that considering 15k of the 30k was a bonus that needed to be cleared but still not bad for a no deposit free roll. I probably missed a pretty good chance at grinding a no deposit BR. Starting with $100 and a bonus is pretty easy TBH.

Good luck to those that did. I'm a little jealous as I've not made the Merge jump yet and when I do I'll have to deposit and you don't

Your going directly to Merge support, so expect to wait more than a day. If you PM Hero Poker CEO I'm sure he will get back to you soon.


And yeah, no customer support right...?

Which is why Dave is on here since he has explained in several post Merge network is overloaded by new customers..... live support is down and email is taking so long. Dave has taken upon himself to answer as many questions as possible where other Merge skins have not been so fast in response.

So go FYP and find a nice forest to troll in.

What's the question for support, Crude?

Well, LOL! So on one hand you say the support is "Pokerstars" level and then you get on my case for not using 2p2 for site support? Really? Is this going to be another thread full of shills?

So how hard is it to auto e-mail new customers with this type of info you guys are expecting me to have collected here through osmosis?

FWIW I did PM Dave and he got back to me by PM with the password, but it was after reg time. But I got the password from KevMath on twitter.

So let me get this straight...... you got the answer you needed in the right amount of time AND you actually got the answer BEFORE Dave answered it...... and you are on here still bitching about it? Maybe next time Dave will give you his cell phone number so you can be wired right into him.

So you are definately a shill. What part of "after reg time" are you too dumb to get? Please re-read the thread title I think you are confused. It's not "let's get all up in Hero Poker's Nutsack", it's "player relations".