Quote:
Originally Posted by MicroBob
you've made a few offhand references to really small differences, etc and I'm just not seeing it. Even if I could still get RB on Hero I'm pretty sure many players would do much better on some of the other skins. The current rewards structure on Hero actually gets worse with higher volume at a certain point.
I haven't calculated exact percentages at different volumes, etc but I would be very surprised if it were only a 2% RB difference in my situation. And since I can't even get RB on Hero it ends up being way more than even that.
I wish you well as you seem like a decent guy. I was kind of hoping your rewards program would be strong enough for me to consider your site. But it doesn't appear to be the case unfortunately.
Does Nordstrom offer the cheapest clothing?
Does Zappos offer the best rewards program?
No, but what they do offer in unparalleled customer service, and I think that's the brand David is going for, my biggest concern is scalability.
Eventually your business will come to a point where you can't answer every question in a thread. I'm sure you've anticipated this; what's your plan for this scenario, and overall continued growth and scalability of Hero Poker?
I like that you're willing to credit users the $12 WU fee, and $15 checks fee, but how long are you willing to extend those gratuities?
Online Poker sites, like banks, and gyms, etc., they do two things particularly well, they'll say anything to get you in, and prevent you from leaving. My question is, what are you going to do for us "in between" per se?
Like I mentioned a few posts ago, I've signed up for Carbon, then RPM, and then I see this thread, am WOW'd by your responses thus far and despite RPM having the better promotions, I'm
very interested in signing up and depositing at Hero. That's because customer service goes a long way with me, and a ton of other poker players as well.
Positioning your brand w/ CS is tough, and a ton of companies fail to execute. I LOVE what you're doing so far -but scalability is my biggest concern. What's your response to that?
PS. I mentioned Zappos earlier, just based on your responses (and not because your Asian
) you remind me a lot of Tony Hsieh, Zappos' CEO. If you haven't read his book, I'd check it out, it's called
Delivering Happiness.